Aldi Help!

Rashid_2

Hi
I purchased a steam iron from Aldi £40, it is 10 months old and has gone faulty. I took it back to the local Aldi, they said that they have a new returns policy from January 2007. They will only deal with faulty items within three months of purchase, after three months they say you have to return the item back to the manufacturer. I would have to return the iron to the manufacturer.

I explained that this was unfair when because when I purchased the iron this policy was not in place and that they were changing the terms and conditions. She would not accept this and said this was the new company policy. I asked for the head office phone number, she said she was not able to give me the number as they are ex directory. Does anyone have a contact number for Aldi head office?

From my understanding my contract is with Aldi, I do not see why I should have to go to the trouble and expense of returning the iron.

What can I do?

Any help would be appreciated.

Thanks

crazy_guy

Sale of Goods Act - Reasonable standard of durability.

Just because they have a new policy doesn't overule the law - as said countless times, the contract is between you and Aldi. I'd send them a letter threatning legal action.

Even major stores like Aldi are modern day cowboys - I've had loads of stores trying to fob me off, but then when i send a letter saying want a refund within 28 days they soon change their mind - power to the people and all that

furrypolka

Report them to Trading Standards. Stores CANNOT restrict your rights under the Sale of Goods Act - to do so is a criminal offence.

woohoo_postingid

Your contract is with Aldi. It is their responsibility to sort the problem out.

That said, they will probably only send it to the manufacturer for repair. It may be easier and less hassle to do this yourself, effectively cutting out the middle man. I would then claim the expenses back from Aldi.

BTW:
Aldi Stores Limited
South Marsden Park
Swindon
Wiltshire
SN3 4FN

No joy on any phone numbers though

hollydays

Stores like Lidl and Aldi manage to keep their prices low using particular methods--this is a prime example.As already said,they are in breach of the SOGA,but their managers are being pressured to implement this no doubt.

C_Ronaldo

there is a phone number for aldi on the leaflets you could try ringing that 1,

gyzmo

There are two issues here - your statutory rights provided by the Sale of Goods Act and other relevant legislation, and your contractual rights.

When you bought the item, you entered into a contract with set terms and conditions. They cannot change those and expect you to comply with them without question. The issue of SoGA has already been addressed.

When returning goods for a fault, a seller does have the right to send an item to verify that they are or are not at faul, but that should be reasonable. Saying that they will send anything off to a manufacturer is not, in my mind, reasonable.

I would contact ConsumerDirect for further advice. They may refer the matter direct to Trading Standards, or more likely, ask you to send a letter and see what happens.

Either way, I don't see how or why you should lose out. Your contractual rights, depending on what they were before, have almost certainly been breeched.

Kizzy001

I did a search and found these number:

"The complaint phone number is 01827711800 Choose option 1 and when answered you will be forwarded to the apprioriate region "

"ANY COMPLAINTS: Employees or otherwise call: 1-800-798-9211. The corporate headquarters is located in Center Valley, Pennsylvania "

Further information:

Head Office:

Adli GmbH
Springfield Business Park
Chelmsford
Essex

This is the address for complaints :

Aldi Stores Ltd
Holly Lane
Atherstone
Warwickshire
CV9 2SQ






Stores:

Chelmsford 01245 261253
Southend 01702 460997
Wickford 01268 766912
Pitsea 01268 555908
Kings Lynn 01553 761853
Thetford 01842 764982
Ipswich 01473 742714
Gt Yarmouth 01493 745914
Margate 01843 295848
Bexhill 01424 731046
Sittingbourne 01795 436438
Ramsgate 01843 580859
Dover 01304 219059
Hythe 01303 269316
Old Kent Rd 0207 732 5853
Catford 0208 690 6077
Thamesmead 0208 311 0159
Swanley 01322 664014
Peterborough 01733 310377
Boston 01205 350022
Spalding 01775 713534
Cambridge 01223 314144
Haverhill 01440 763930
Sudbury 01787 319505
Grays 01375 393010
Ilford 0208 599 7130
Dagenham 0208 595 9226
Kingsbury Rd 0208 204 6645
Tottenham 0208 808 2418

furrypolka

gyzmo wrote:

I would contact ConsumerDirect for further advice. They may refer the matter direct to Trading Standards, or more likely, ask you to send a letter and see what happens.

That's a good plan. What they should do is advise you what to put in the letter, so you can pursue your civil case. They will probably also forward the details to Trading Standards for their information so they can investigate any criminal breaches, separate to your civil case. This won't have a direct effect on your case, but it might (should?!) stop them implementing this restrictive policy in future.

RightRevBod

Kizzy001 wrote:

I did a search and found these number:

"The complaint phone number is 01827711800 Choose option 1 and when answered you will be forwarded to the apprioriate region "

"ANY COMPLAINTS: Employees or otherwise call: 1-800-798-9211. The corporate headquarters is located in Center Valley, Pennsylvania "

Further information:

Head Office:

Adli GmbH
Springfield Business Park
Chelmsford
Essex

This is the address for complaints :

Aldi Stores Ltd
Holly Lane
Atherstone
Warwickshire
CV9 2SQ






Stores:

Chelmsford 01245 261253
Southend 01702 460997
Wickford 01268 766912
Pitsea 01268 555908
Kings Lynn 01553 761853
Thetford 01842 764982
Ipswich 01473 742714
Gt Yarmouth 01493 745914
Margate 01843 295848
Bexhill 01424 731046
Sittingbourne 01795 436438
Ramsgate 01843 580859
Dover 01304 219059
Hythe 01303 269316
Old Kent Rd 0207 732 5853
Catford 0208 690 6077
Thamesmead 0208 311 0159
Swanley 01322 664014
Peterborough 01733 310377
Boston 01205 350022
Spalding 01775 713534
Cambridge 01223 314144
Haverhill 01440 763930
Sudbury 01787 319505
Grays 01375 393010
Ilford 0208 599 7130
Dagenham 0208 595 9226
Kingsbury Rd 0208 204 6645
Tottenham 0208 808 2418

Very useful list of store numbers. Do you happen to have the number for my local store (Blackwater/Camberley)?

ricflairandy

Guys, i baught a bbq from them last may. Its crap, used it once and it was cutting out every few mins (its a gas one).

Do i still have tim eto get a refund on this or will this new policy screw me.