Aldi Help!

moonrakerz

Chains such as Lidl and Aldi are experts at trying to short circuit the Sale of Goods Act. I don't really understand their attitude, they have a good name generally for their food stuffs and prices, but when it comes to Customer Service they are c**p !

I tried to return a defective PC keyboard to Lidl, not only did the shop refuse, but the area manager (who happened to be there) refused, he just turned his back on me and walked away!
This attitude is counter productive, I ONLY buy food there now - their loss !

I wrote to head office - got a refund and £20 too.

Do the same !

furrypolka

You won't get a refund, but you can ask them for a repair or replacement in the first instance.

The Sale of Goods Act states that all goods bought must be of satisfactory quality, as described and fit for all normal purposes.

Your rights under this Act can last for up to 6 years, though it won't cover faults due to normal wear and tear and a consumer cannot have betterment (i.e. end up in a better position than they would have been had the goods not been faulty, for example getting a brand new replacement after two years).

You do have a reasonable time in which you can reject faulty goods and claim a full refund, but in pretty standard faulty goods cases this reasonable time is generally assumed by the courts to be 2-3 weeks. After this time has passed you are deemed to have legally accepted the goods and the trader can then offer a repair or replacement in the first instance.

ricflairandy

Well i usd it once, back in june and its been stuck in the garrage ever since. I dont really want a refund, as i went and baught another one from focus.

Should have took it straight back really but i had a lot on. And i idont think its a fault, more of a !!!! bbq.

Darksun

Aldi were very helpful for me last year - they refunded about £300 on a faulty laptop that was just out of warrenty. Just write to the regional office (was Manchester for me), someone should be able to help you.

derrick

Aldi HO number
01422 263270

And in case anyone wants Lidls
020 89711122

Rashid_2

Thanks for all your help.

My friend sugested I try returning thr Iron to another Aldi. I did this and they refunded me in full without any problem. So I dont know if the first store was trying to fob me off or what.

Thanks

ricflairandy

Darksun wrote:

Aldi were very helpful for me last year - they refunded about £300 on a faulty laptop that was just out of warrenty. Just write to the regional office (was Manchester for me), someone should be able to help you.

what was the address for the manchester office?

ricflairandy

Darksun wrote:

Aldi were very helpful for me last year - they refunded about £300 on a faulty laptop that was just out of warrenty. Just write to the regional office (was Manchester for me), someone should be able to help you.

what was the address for the manchester office?

ricflairandy

Darksun wrote:

Aldi were very helpful for me last year - they refunded about £300 on a faulty laptop that was just out of warrenty. Just write to the regional office (was Manchester for me), someone should be able to help you.

what was the address for the manchester office?

ebovboro

i had a massive argument in aldi -were the whole shop stood still .....my drill broke and returned it to be told the 30 day policy blah blah ,the manager stood her ground and refused me my refund although i told her my statutory rights were being broken .well tomorrow im going to the small claims - its not the £20 , now its the principal. i arnt going to write letters to the head office . but i will pop into aldi's this morning and i cant wait to see the manager and tell her to repeat what she said to me to a district judge ! my contract is with the shop not the person who made the product."30" days return..... what a load of ---these shops are getting away with it because people are like sheep,:mad: