Aldi Help!

voiceofreason

Right on sister.

mrcol1000

ebovboro wrote: »

i had a massive argument in aldi -were the whole shop stood still .....my drill broke and returned it to be told the 30 day policy blah blah ,the manager stood her ground and refused me my refund although i told her my statutory rights were being broken .well tomorrow im going to the small claims - its not the £20 , now its the principal. i arnt going to write letters to the head office . but i will pop into aldi's this morning and i cant wait to see the manager and tell her to repeat what she said to me to a district judge ! my contract is with the shop not the person who made the product."30" days return..... what a load of ---these shops are getting away with it because people are like sheep,:mad:

If you gave some detials then maybe they can help. You don't really make any sense. If you brought the item more than 30days ago then they would need to see if the item could be repaired before giving you a new one. You have no right to a refund after this time.

KILL_BILL

as has been mentioned in a previous post you may getter a quicker deal with approaching the manufactuer direct

when i had a problem with the morphy richards iron a couple of years a go i rang them up and they couried me out a brand new iron and to collect the broken one as well

ring the customer care line of the manufactuer - prob your best bet.

Dave101t

the retailer isnt limiting statutory legistaltion, they are simply saying take it to the manufacturer, the 12month warranty will still apply

derrick

Dave101t wrote: »

the retailer isnt limiting statutory legistaltion, they are simply saying take it to the manufacturer, the 12month warranty will still apply

Yes they are, under the SoGA it is the sellers responsibility, see WHAT CONSUMER; -
"The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise!"

See Section 48 of SoGA, where it always refers to "the seller".

ebovboro

dave 101t- your "WRONG" .....!!!! people like you make me sick to the back teeth ! people like you are like sheep, DERRICK "YOU ARE RIGHT" i bought the goods from the store , my contract is with them !!!!!! "HENCE I STOOD MY GROUND INFRONT OF THE STORE MANAGER WHEN I ASKED HIM TO REPEAT WHAT HE SAID IN A CIVIL COURT . GUESS WHAT - I GOT A FULL REFUND !!!!!30 days guarantee ....... what a load of bull .......

pulliptears

ebovboro wrote: »

dave 101t- your "WRONG" .....!!!! people like you make me sick to the back teeth ! people like you are like sheep, DERRICK "YOU ARE RIGHT" i bought the goods from the store , my contract is with them !!!!!! "HENCE I STOOD MY GROUND INFRONT OF THE STORE MANAGER WHEN I ASKED HIM TO REPEAT WHAT HE SAID IN A CIVIL COURT . GUESS WHAT - I GOT A FULL REFUND !!!!!30 days guarantee ....... what a load of bull .......

You appear very 'angry'. Maybe if you hadn't gone into the store and had a 'massive argument' and put your point across concisely and reasonably you could have saved yourself some hassle.....

Dave101t

yes that was certainly an angry response, but while ill agree the soga may quote 'seller', they dont have to replace it if they can repair it, which is where i meant they will forward it to the manufacturer, or you could do it yourself, quicker.

i had parts missing from a york multigym i bought from argos, the instructions said to call york direct if i needed anything, so i did, they said where was it bought, i said argos, i have the receipt, shey said dont worry about that, and sent the parts out straight away, for free.

i can only imagine the difficulty i would of had trying to talk to staff in a shop about that...

deanos

Yes i agree sometimes its better going direct, my Powercraft washer from Aldi broke last month, i rang Karcher and they collected the folowwing day and returned it 2 days later all repaired and working, i could have spend hours arguing in the shop , but sometimes there is no need to.

However if Karcher had been difficult i would have gone back to Aldi and demanded they sort it out.

edwace

It’s nice to see that some people remain very British in the face of appalling customer service [FONT=&quot],[/FONT] Dave10tt & Deanos advise taking the least line of resistance by contacting the Manufacturer rather than having to deal with an uncooperative retail employee.
,It’s the British way and shouldn’t Ebovboro keep `that don’t make a fuss` British tradition alive?
Maybe because every time a Dave, Deanos , or Harry let a retailer get away with disregarding your consumer rights your giving that retailer a valid Business model for continuing to flout the regulations and to fob off customers with any old excuse to get rid of them.

If more people demanded that these retailers lived up to their legal obligations it would not be necessary for people like Ebovboro to have to have an argument in store to get what is their legal, moral and reasonable request dealt with in a way that should be the standard for all UK companies.

If you want bad customer service to flourish, take Dave10tt & Deanos advise,
Be very British & Don’t make a fuss, Don’t demand your rights, and as a result of taking their advice to contact the manufacturer, I believe you will have removed all obligation under contract with the retailer for that retailer to have any future obligation for the item you purchased from them a bad move all-round.

All in all I’m for being `politely British` with retailers as long as they are `politely British` with me after something goes wrong, but if they decide to disregard my rights I’m more than happy to go all continental on them.(Greek works a treat it’s very expressive and very satisfying when dealing with an oink!).