Red Star Call for PPI

magpiecottage

trishwoman wrote: »

I tend not to trust anyone who randomly contacts me but funnily enough they called me this morning and I actually answered. He told me that his records showed that I paid interest on a credit card and he could get me £1700 back. He was quite persistent and told me that he would send all the paperwork but I needed to answer some questions first which I said I wasn't going to. At this point he said he couldn't help me then and wished me a good day. I was curious / alarmed as to how he reckoned he knew about transactions on my credit card. Secondly the transactions he reckoned I had made I had no recollection of although he did get the credit card right. Based on all that I reckon they are dodgy.

I suggest you send an e-mail to customerservice@redstarfm.com with a copy to consumer@claimsregulation.gov.uk headed FORMAL COMPLAINT

The content should be:

I have today received an unsolocited telephone call to my number [actual number] at approximately [time] without my consent.

Your representative told me that his records showed that I had paid £1,700 interest on a credit card.

I DEMAND TO KNOW why you have called me without my consent.

I DEMAND TO KNOW why you have stolen my personal data.

I DEMAND that you compensate me for the distress and inconvenience you have caused me.

I DEMAND that you only write to me Royal Mail to [address]

Failure to comply with all of my demands will result in the matter being referred to the Legal Ombudsman.

A copy of this e-mail is being sent to the Information Commissioner and the Claims Regulator.

[Name]

Quartzbauble

This company is persistent and a pest. They called about reclaiming PPI as I was ex MBNA customer. I normally would not talk to them but wanted to know how they got my details but got a fudged response. They charge 35% fees on a money claimed back which when their pack arrived VAT is also added. I have had several texts and messages left on my answering machine on my mobile and home numbers. These have been blocked yet I continue to get messages on alternative numbers. I have successfully claimed PPI back in the past using templates on the MSE site here...its your money don't give it to firms like this. It took a second letter so don't give up.

Beachcomber65

I had a call from someone last night. The number that called me was somewhere in Clithero 01200 545014. I asked which company he represented and he told me Red star PPI. He asked me if I had bank accounts with two banks (it seemed very strange that he knew the banks that i am actually with at the moment)!
I asked him to remove the information they had from their database and he asked me if I wanted him to give the money to charity. He hung up.
I called back and spoke to a young lady who had just started working there, and she said that the previous gentlemen had no right to talk to me that way and he must have cherry picked the correct information for my bank. I told her I wanted their address and she said she didn't know but pointed out that they had a website. I am going to the newspapers about this company, it is thoroughly unacceptable to get cold called by people what have more information about me than I could ever have about them and a NASTY PRACTICE for those who continue to harass the public in this way!!!

Nasqueron

Beachcomber65 wrote: »

I had a call from someone last night. The number that called me was somewhere in Clithero 01200 545014. I asked which company he represented and he told me Red star PPI. He asked me if I had bank accounts with two banks (it seemed very strange that he knew the banks that i am actually with at the moment)!
I asked him to remove the information they had from their database and he asked me if I wanted him to give the money to charity. He hung up.
I called back and spoke to a young lady who had just started working there, and she said that the previous gentlemen had no right to talk to me that way and he must have cherry picked the correct information for my bank. I told her I wanted their address and she said she didn't know but pointed out that they had a website. I am going to the newspapers about this company, it is thoroughly unacceptable to get cold called by people what have more information about me than I could ever have about them and a NASTY PRACTICE for those who continue to harass the public in this way!!!

There is a fair chance they guessed the bank based on the number of people who use them, educated guess most likely or hoping you accidentally reveal the bank if they name the wrong one

Stevie_Palimo

Nasqueron wrote: »

There is a fair chance they guessed the bank based on the number of people who use them, educated guess most likely or hoping you accidentally reveal the bank if they name the wrong one

Nonsense they do not guess it as it is supplied on data that is purchased in. If you actually believe otherwise then you are on another planet and have no understanding as to how marketing firms work and gain business in the vast majority of cases, The days of phone book cold calling are long gone with the level of details that are readily on offer in the open market.

Nasqueron

Stevie_Palimo wrote: »

Nonsense they do not guess it as it is supplied on data that is purchased in. If you actually believe otherwise then you are on another planet and have no understanding as to how marketing firms work and gain business in the vast majority of cases, The days of phone book cold calling are long gone with the level of details that are readily on offer in the open market.

Your financial details such as the bank account you gave is not in the public domain, the only way a marketing firm could sell on that data would be through obtaining the details by fraud or theft

Stevie_Palimo

Nasqueron wrote: »

Your financial details such as the bank account you gave is not in the public domain, the only way a marketing firm could sell on that data would be through obtaining the details by fraud or theft

Which happens every single day in marketing and is the soul reason why these Companies have specific details on the people they are calling, I have not once stated that is indeed legal but will 100% stand by the fact that your comment was incorrect and the Companies making these calls in the vast majority of instances would have certain records that have been acquired by unethical means.

Nasqueron

Stevie_Palimo wrote: »

Which happens every single day in marketing and is the soul reason why these Companies have specific details on the people they are calling, I have not once stated that is indeed legal but will 100% stand by the fact that your comment was incorrect and the Companies making these calls in the vast majority of instances would have certain records that have been acquired by unethical means.

I didn't say specifically either way, if you read my comment I said that there was "a fair chance" - fraudulently obtaining or stealing details of customers and selling those onto dodgy firms who know the details have been obtained in that way should be reported to the authorities.

I have had a couple of those fraud calls from people trying to sell pension "reviews", one had no idea if I had a pension or who it was with, the other got my name wrong, I don't believe they bought any data but were just guessing

ScepticKev

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!

Your assuming our data protection laws are fit for purpose!

AndycP

Had a cold call from redstar this morning, gave them no further details but they said I had a valid claim so would forward claim pack. Have now googled them and read this thread and think I should steer clear. what's my best next move? Not return pack when it arrives?