Returning TV to Argos (bought from 3rd party)

Flyboy152

spadoosh wrote: »

If your buying a gift for someone and unsure they will like/want/need it you ask for a gift reciept.

But not every retailer will give a gift receipt.

anmarj

http://www.streamline.com/customer-zone/operating-instructions/merchant-operating-instructions-refunds/

• Before making a refund
• Never make a refund unless there was an original purchase on the card. If you do, we may withdraw your card processing facility.
  
  • Check that your customer has given you the card used for the original transaction – the last four digits should match those on the card receipt. If they don’t, ask for the original card.
  • Never give a cash or cheque refund for a card transaction – fraudsters often try to obtain cash this way. Find out about Reducing Fraud.
  • Never refund more than the original transaction amount.
  • If the customer has received a replacement card, the card number may have changed. In this case, take reasonable steps to make sure you refund to the original account. For example, check that the start date of the new card is after the purchase date, and ask them for proof of identity.
  • If the card has expired, you should still make the refund back to it, letting your customer know that they need to contact their card issuer to arrange for the funds to be received.
    Please note: you could be at risk of a chargeback if a refund is not made to the original card used for the purchase.

Back

here is an extract from Streamline terms, they state the refund should be back to the original.

I got a refund from Argos for a faulty unit and by that point by debit card I had used had expired, what they did was check the last four digits and checked the start date/expiry and then refunded

roddydogs

spadoosh wrote: »

If your buying a gift for someone and unsure they will like/want/need it you ask for a gift reciept.

So its a good idea to ask for a "Gift" reciept, that way you can sell it "Secondhand" and "sell" the Gtee with it.!

System

Flyboy152 wrote: »

But where does it give a retailer the legal right to refuse?

What if the card no longer exists?

ive personally never come across this but if it happens i will let you know!

roddydogs

If the card no longer exists you get a gift voucher, not cash.

bod1467

bod1467 wrote: »

Gift vouchers? I dunno - I did say "may be within their rights".

As I said in post #32.

bris

Flyboy please learn to multi quote, 100 posts in a thread where you could us 2 is a bit annoying tbh.

texranger

Flyboy152 wrote: »

:huh:

I have never purported to be a retailer, so I fail to see where you assumed I might have been. I am asking this question because it doesn't make sense that a customer should be held responsible for any agreements a retailer has with the card processing companies.

I asked for someone with a bit of knowledge to answer the question, so I don't understand why you even tried.

it was your replies.

a retailer has an agreement with a merchant service provider which clearly states any refunds MUST be made to the same card as original purchase was made on. if a retailer does not do this then they can lose their merchant serives account

Flyboy152

anmarj wrote: »

http://www.streamline.com/customer-zone/operating-instructions/merchant-operating-instructions-refunds/

• Before making a refund
• Never make a refund unless there was an original purchase on the card. If you do, we may withdraw your card processing facility.
  
  • Check that your customer has given you the card used for the original transaction – the last four digits should match those on the card receipt. If they don’t, ask for the original card.
  • Never give a cash or cheque refund for a card transaction – fraudsters often try to obtain cash this way. Find out about Reducing Fraud.
  • Never refund more than the original transaction amount.
  • If the customer has received a replacement card, the card number may have changed. In this case, take reasonable steps to make sure you refund to the original account. For example, check that the start date of the new card is after the purchase date, and ask them for proof of identity.
  • If the card has expired, you should still make the refund back to it, letting your customer know that they need to contact their card issuer to arrange for the funds to be received.
    Please note: you could be at risk of a chargeback if a refund is not made to the original card used for the purchase.

Back

here is an extract from Streamline terms, they state the refund should be back to the original.

I got a refund from Argos for a faulty unit and by that point by debit card I had used had expired, what they did was check the last four digits and checked the start date/expiry and then refunded

How can a consumer be held to an agreement between the merchant and the card processing company?

Flyboy152

roddydogs wrote: »

If the card no longer exists you get a gift voucher, not cash.

But where the customer would be entitled to a refund, what gives the retailer the right to ignore the rights of the consumer and not provide that refund?