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Returning TV to Argos (bought from 3rd party)
Comments
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Gift vouchers? I dunno - I did say "may be within their rights".
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But that is an agreement between the merchant and the card processing company. What has that agreement got to do with the contract that exists between the retailer and the consumer?
they refund to the same card as the orginal transaction so the card company recognises this and the merchant gets their fees refuinded that they paid when the transaction was made.
like paypal takes their fee, but when you refund the fees are also refunded to you.0 -
they refund to the same card as the orginal transaction so the card company recognises this and the merchant gets their fees refuinded that they paid when the transaction was made.
like paypal takes their fee, but when you refund the fees are also refunded to you.
But what legal right does the merchant have to insist on this?The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
Not strictly true. Argos would have no real way of knowing which card was used to purchase the item. As long as it is refunded to any card, there shouldn't be much of an issue, in that respect.
Apart from the row of stars and last four digits of the card used printed on the receipt that is.Accept your past without regret, handle your present with confidence and face your future without fear0 -
I have never understood this obsession with the need to refund to a debit or credit card. Can someone explain the reason why retailers insist on this and what are the legal implications.
It's also to stop you buying something on a card then getting a cash refund, so circumventing the card issuers cash advance fee and interest rate.Accept your past without regret, handle your present with confidence and face your future without fear0 -
But what legal right does the merchant have to insist on this?
well what rights do paypal have to refund to the same account the money come from.
Its the same thing. you pay by card then 99.9% of retailers will insist that a refund is made to the same card the original purchase was made on.
if you were a retailer and taking payment by card and lets say over the christmas period you took payments that resulted in you having to pay £1000 in card processing fees. then these items started to be returned so you refunded them all in cash. would you then call your merchant services and say them transactions i took i refunded them in cash can i have my £1000 fees back. do you think you will get them back i can 100% tell you it will be NO, so you are down £1000 + the returned stock cannot be sold as new, so you have lost their also, but if you refund back to the original card then the fees associated with that transaction will also be refunded. this is why retailers insist on this.0 -
peachyprice wrote: »It's also to stop you buying something on a card then getting a cash refund, so circumventing the card issuers cash advance fee and interest rate.
Still doesn't explain the legal position between the retailer and the customer.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
well what rights do paypal have to refund to the same account the money come from.
I have no idea, that is the reason why I am asking.Its the same thing. you pay by card then 99.9% of retailers will insist that a refund is made to the same card the original purchase was made on.
if you were a retailer and taking payment by card and lets say over the christmas period you took payments that resulted in you having to pay £1000 in card processing fees. then these items started to be returned so you refunded them all in cash. would you then call your merchant services and say them transactions i took i refunded them in cash can i have my £1000 fees back. do you think you will get them back i can 100% tell you it will be NO, so you are down £1000 + the returned stock cannot be sold as new, so you have lost their also, but if you refund back to the original card then the fees associated with that transaction will also be refunded. this is why retailers insist on this.
But still does not explain how the legal relationship between the retailer and the customer, gives the retailer the right to insist that the refund is made on the original card.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
The retailer does record the full card details, the retailers copy has all the digits printed, the customers copy has the details starred out apart from the last 4 digits.
The reason it's refunded to the same card is for money laundering and fraud purposes, the merchants terms and conditions also strictly stipulate this and the retailers service can and will be withdrawn if they break this.
There is nothing illegal about refunding to a different card, but if it does turn out to be fraud the retailer would lose any chargeback protection and their merchant service agreement for breaking the rules.0
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