Santander are now refunding interest payments on Cahoot flexible loan's

Siouxsie32

powellypowelly wrote: »

Hi, I rang the complaints number - 08456006014 - at about 9am today, they answered straight away. Good luck!

Thanks powellypowelly, yes that's the number I called as well - oh well, I'll just need to be patient I suppose! I'm like a child waiting for Santa at the minute! The amounts quoted on here have been so varied that I am desperate to know my outcome so that I can get working on my 2012 debt-busting tactics!!!

Shall update when I find out....

mogchops

I just wanted to say a huge THANK YOU to the wonderful posters on this thread :beer:

I came across it totally by accident, just noticed it in passing. Read some posts, & thought Hmmmm....

I knew I had a cahoot flexi loan some years ago - taken out in 2004 and settled some years later - but I had no account number, no paperwork, no amounts, absolutely nothing.

But hey, nothing to loose!

I emailed the ceo email address on the 14th December - gave my name, address, and DOB, advised I had read articles about the interest rates etc etc, and was concerned that I had been overcharged. No email reply, not even an acknowledgement.

Then this morning - letter arrives in post - dated 23rd Dec - from Executive Complaints team - lots of blah blah, dont believe we were at fault etc etc, however as a gesture of goodwill here is a cheque!!!!:beer::beer::beer:

I am COMPLETELY gobsmacked, over the moon, cannot believe it, thank you thank you to all of the posters who have shared their experiences, I would not have had the faintest idea about this had it not been for this thread.

A very very Merry Christmas and a Happy New Year to you all xxx

hr9hr9

Oh dear, I have been reading others posts on here and am getting concerned, as we have recieved nothing further !! We sent letters first week of december and I'm worried we are gonna be unlucky and get nothing !!!

I did receive my monthly statement last week as normal!

Well done everyone else though

Helen

rikmartin

mogchops wrote: »

I just wanted to say a huge THANK YOU to the wonderful posters on this thread :beer:

I came across it totally by accident, just noticed it in passing. Read some posts, & thought Hmmmm....

I knew I had a cahoot flexi loan some years ago - taken out in 2004 and settled some years later - but I had no account number, no paperwork, no amounts, absolutely nothing.

But hey, nothing to loose!

I emailed the ceo email address on the 14th December - gave my name, address, and DOB, advised I had read articles about the interest rates etc etc, and was concerned that I had been overcharged. No email reply, not even an acknowledgement.

Then this morning - letter arrives in post - dated 23rd Dec - from Executive Complaints team - lots of blah blah, dont believe we were at fault etc etc, however as a gesture of goodwill here is a cheque!!!!:beer::beer::beer:

I am COMPLETELY gobsmacked, over the moon, cannot believe it, thank you thank you to all of the posters who have shared their experiences, I would not have had the faintest idea about this had it not been for this thread.

A very very Merry Christmas and a Happy New Year to you all xxx

Also recieved my cheque today; last post before Christmas. Thanks to all who helped provide this thread

katsikaki

A quick update and a huge thanks to everyone on here. Received my letter today (turned up yesterday but my sister had taken it by accident) and what a Christmas present! £3800 being credited to my account in the next 5 days. This is a fantastic result and reduces my debt dramatically.

Thank you all again and I will be updating you with my Dad's loan outcome shortly. Merry Christmas!

mlp

Well I just fired off my complaint via the complaints form on Satander's website and also to ceo email address.

I don't expect much - I opened the account ~2001 when the rate was about 8%APR. I used it several times between 2004 and 2008 where the rate was higher (up around 17%-19% I think) - but because the rate was higher, I only used it for short term borrowing due to the convenience factor of the account.

Still... if I get anything I will consider it a moral victory if nothing else.

Update 28/12/11 - received email from Executive Complaints with a contact name and number to advise my complaint is being looked in to.

adam918

Me too, emailed today!

Over the 4 years of my loan i went from 7.2% up to 12%, so we will see what happens, if i get anything over the cost of a stamp, it has been worth it!

Fingers crossed for anyone else still waiting.

Nicky321

davemorton wrote: »

How long did it take to come after sending the initial email??

Sent original email to complaints@santander on 12th Dec, received automated email reply 13th Dec, never heard anything after that, so emailed CEO on 19th Dec had personal reply off ChairmanCB@santander Executive Complaints team on 20th Dec asking for full address and date of birth, to which I replied on 20th Dec, not heard anything since

Hoping I hear something soon.

elliemoo

Well I got the letter on 24th saying that they had investigated and everything on my loan account was ok but as a gesture of goodwill they enclosed a checque for £44 and some pennies. Not a bad return for a quick email.

Hope everyone else gets sorted asap.

Thanks OP.

Nicky321

Day 16 not email or postal correspondence