MSE News: Anger at Lloyds PPI compensation delays

Esoog

As we approach a month since this new story was published...guess what? Lots of us still haven't been paid.

get05up

PPI customer relations doesn't even answer the phones anymore! No reply on email either. This is very frustrating!!! What to do?

grastaff

:mad::mad:Oh my goodness I am so angry I can hardly type. I have just spoken yet again (despite my earlier resolution to give up calling them) to the customer call centre. I was told 2 weeks ago that I would get a recalcluation letter. Guess what, the young lady on the phone said that my claim had not even been recalculated yet despite being upheld on 22nd August.

I really cannot believe that an organisation as large at LTSB can be so incompetent, therefore there must be some other agenda!:mad::mad::mad:

Esoog

grastaff wrote: »

:mad::mad:Oh my goodness I am so angry I can hardly type. I have just spoken yet again (despite my earlier resolution to give up calling them) to the customer call centre. I was told 2 weeks ago that I would get a recalcluation letter. Guess what, the young lady on the phone said that my claim had not even been recalculated yet despite being upheld on 22nd August.

I really cannot believe that an organisation as large at LTSB can be so incompetent, therefore there must be some other agenda!:mad::mad::mad:

Quoted for truth. It's a national disgrace.

Esoog

Here's what Andrea had to say back in October!

A Lloyds TSB spokeswoman says: "We are processing all PPI compensation payments within a reasonable turnaround time however we have encountered an issue which has delayed payments for a group of customers with a Lloyds TSB loan.
"We are looking to resolve this as a priority and have a dedicated resource working on this to clear the backlog.
"In recognition of the delay some customers have experienced we will look to compensate them accordingly, this will be reviewed on a case by case basis. We apologise to any customer affected for the inconvenience caused."
She adds that the bank has quadrupled the number of staff working on clearing this backlog.

What a load of rubbish. We're still waiting Ms Barry!

get05up

I finally got through but the adviser could give me no timeline when I can expect the payment. I am in a difficult financial situation and in desperate need if the money. What can I do?

partner99

My offer letter was 67 days ago and still waiting!!!! Despite a number pf phone calls which I get fobbed off with excuses.
What is the Government doing about this scandle..... Nothing, there're to busy claiming there're MP's expenses.....

The_Marksman

partner99 wrote: »

My offer letter was 67 days ago and still waiting!!!! Despite a number pf phone calls which I get fobbed off with excuses.
What is the Government doing about this scandle..... Nothing, there're to busy claiming there're MP's expenses.....

Hope your not kept waiting too much longer & you hear something very soon

Cgray

90 flaming days since offer letter! So 28 or even 56 days is a joke. We told a recalculations letter about 4 weeks ago and haven't Ben receieved that!! Spoke to a lady called rian on Friday and she said she couldn't understand why we haven't received any money and that she would personally email Andrea Barry.,..,yeah right!

Esoog

Anger at Lloyds PPI compensation delays

27 October 2011

http://www.moneysavingexpert.com/news/reclaim/2011/10/anger-at-lloyds-tsb-ppi-compensation-delays

A Lloyds TSB spokeswoman says: "We are processing all PPI compensation payments within a reasonable turnaround time however we have encountered an issue which has delayed payments for a group of customers with a Lloyds TSB loan.
"We are looking to resolve this as a priority and have a dedicated resource working on this to clear the backlog.
"In recognition of the delay some customers have experienced we will look to compensate them accordingly, this will be reviewed on a case by case basis. We apologise to any customer affected for the inconvenience caused."
She adds that the bank has quadrupled the number of staff working on clearing this backlog.

STILL WAITING ANDREA BARRY.