Co-Op bank - £200 if you switch to them

Fingerbobs

jdybnsn wrote: »

I was told I must make an appointment which I did (yesterday)- I asked if my sister could use the same appointment since we both wanted to switch our accounts, and was told no they wouldn't see her, she would have to make one herself and they had no appointments for 2 weeks !!!

She just happened to wander into her local branch just 3 miles up the road, and they gave her an appointment there and then ,....even though its a branch that serves more customers !

Thanks.
I suppose the chances of getting an appointment on a Saturday, when they're only open for three hours, is pretty close to zero. I might just turn up at 9am and try my luck.

Wilma33

I also was not very impressed that to set up internet banking you have to tell one member of the call centre the answer to all your security questions! Seems a bit dodgy to me.

Once in, the online banking isn't very impressive either.

codetown

Tubbss wrote: »

Branches have been advised that this offer will be pulled by close of business on Monday 31st and all marketing is to be removed and replacement posters have already arrived in branches - in order to qualify for the £200 offer the application must be submitted AND switching application must be completed and by 5pm on 31st - if an application made on this day is declined, then the switch will obviously be cancelled.

Do you know if the 31st deadline applies also to previous online applications? I have applied on the 21st, had the acceptance email on the 24th and am waiting the welcome pack.

Is there anything I can do to accelerate the process?
Can I do the online transfer without having the srot code/account number (which I assume will arrive with the welcome pack)? Will they be able to track the data down from my name only?

td_007

YorkshireBoy wrote: »

I don't know if it's already been mentioned, but I've just spoken to a switching team section manager who assured me that there was no point in rushing to fund the account this month as the '3 months' doesn't start until they've completed the switch...which means DDs and SOs obtained from the other account and set up on the Co-op account.

So if they complete my switch by the 10th November, my 'months' will be the 10th to the 9th of the following month.

I won't be rushing to deposit in October.

That indeed is the case...and as I have posted previously, we should get a written confirmation that the switch is complete after which the £800 x3 clock starts.

starM

Hi, Co-op declined my application - not sure why I don't have any problems with my credit history. Did previously had co-op Credit & Current Account which was opened to obtain £100 cashback afew years ago but then I closed it.

They have accepted my partners application, received cheque book and welcome letter together yesterday. She has not received the card or pin number yet. How long it takes to arrive - welcome letter was dated 21st Oct.

I have submitted switching form online. 90 days interest free overdraft is automatically offered when you request switch or will they carry out any further CRA checks?

Thanks
MS

ses6jwg

Any ideas why they say my ID is insufficient?
I sent them a certified copy of my in date passport and a recent water bill?

I have to admit I am not very impressed so far, I thought they did well in customer service?

I was on hold for 25 minutes yesterday, I also rang my "local" (16 miles away) branch twice earlier this morning and got no answer.

I work for supposedly Britains "worst" bank (Santander) and to not answer the phone in branch is basically a MASSIVE no no, and the longest I've ever been on hold to customer services was 12 minutes.

Gromitt

ses6jwg wrote: »

Any ideas why they say my ID is insufficient?
I sent them a certified copy of my in date passport and a recent water bill?

I think they require the original, not a copy (even if it is certified). You can just take it to your local branch for authentication, but is it worth it?

There customer services yesterday allowed me to setup internet banking with details that didn't work. I rang them today and they said one of my answers was insecure and I would have to reregister. So why type them into the system?!

The maximum I've been on hold for so far is about 5 minutes, but I am ringing the 0800 number rather than the 0845, so maybe they are making more effort knowing they are paying for the call

ses6jwg

i just called up and asked what the problem was with it, they said the name of certifier on the passport was illegible so it could not be accepted, and because I have 2 middle names, and had put both middle names in the "middle name" box on the application this had messed it up?

The guy on the phone advised to re-key it, I asked if I was still eligible for the £200 if he did this, he toddled off to ask his manager and he came back and assured me it would be as the "new" application would be still be "linked" to the new one?

Not sure how true this is, I'll take his word for it and if I don't get my £200 in March/ April I'll be kicking up a stink.

Jennifer_Jane

I do have a Co-op current account and was texted this morning to say that details of my dd's have not been sent to them from the other bank (which is Santander), and that they are chasing. I've always been very happy with Co-op's service and their online security hasn't ever bothered me. But to get the £100 5 years or so ago, I had to go into branch and it was very, very quick, pleasant and easy (my nearest Co-op branch is about 11 miles away, but an occasional visit into a slightly bigger town to shop isn't a hardship).

10_66

This switch has been a nightmare from beginning to end. You name it, they've done it wrong. I've just had confirmation through that the switch is now complete, but they've only transferred one of the two standing orders over. No switching team available on weekends. No one will confirm that my £200 won't be jeopardised (due to one standing order being transferred, not two), eventhough I've done everything I was told to, and it's them hasn't. I have to say from my experience of the co-op bank, they couldn't organise a p**s up in a brewery, and I certainly would never use them for my proper account.