Co-Op bank - £200 if you switch to them

Gromitt

nzseries1 wrote: »

I was going to wait until I got my debit card so that I could register for online banking and do the switch online (they told me I couldn't register for online banking without my debit card).

You only need your welcome letter for both online banking and the switching process. How much incorrect information are the customer services going to tell us? Have they no idea at all? Its starting to sound like Santander!

Mikki wrote: »

My sister already banks with them and applied online, but today got a letter saying: "The offer of £200 for switching your main account to us is open to existing customers. However, I'm afraid Cashminder accounts are not included in this promotion." What has she done wrong?! Seems a bit unfair.

The offer isn't open to Cashminder accounts, only normal current accounts. She needs to upgrade her current account (the free one is fine) and then re-apply for the switch.

Fingerbobs

Do you need an appointment at Britannia to open a co-op current account, or can you just turn up?

Frogletina

beefturnmail wrote: »

Incidentally having seen their online banking system there is no way I would use this as my 'real' account, as it is incredibly insecure IMHO. Internet bank security was simply set up by giving one person all the details over the phone (so this person could easily access my account if they were dishonest). Then to log in you just need the sort code and account number, 2 digits from a 4 digit code and the answer to one of 5 questions, some of which (such as place of birth) could be guessed or obtained with e.g. a stolen passport. Compare this to the Nationwide security (for example) which requires a 10 digit customer number (no relation to acc number) a random secret word and 3 digits from a 6 digit security code.

I had my online banking security set up in the bank today, and also was not really happy at giving all my security details to the adviser

Once home I rang the bank to change one of the details - I agree that it does not seem that secure.

beefturnmail

Millionaire wrote: »

The same account you paid the original £800 in from... Was this also your switching account?

Yep - Don't think it should be a problem though - as it was a one off payment. An interesting thought: What would happen if I had set it up as a SO, would it switch across to a SO from the co-op bank to the same bank account?!

beefturnmail

Gromitt wrote: »

Nationwide requires me to enter a 10 digit customer number plus 8 digits generated by a card reader. They used to do as you say however. I don't find this a problem at all. In fact, I quite like it.

No I don't find it a problem either - I was highlighting it as a good (secure) thing about Nationwide internet banking

YorkshireBoy

I don't know if it's already been mentioned, but I've just spoken to a switching team section manager who assured me that there was no point in rushing to fund the account this month as the '3 months' doesn't start until they've completed the switch...which means DDs and SOs obtained from the other account and set up on the Co-op account.

So if they complete my switch by the 10th November, my 'months' will be the 10th to the 9th of the following month.

I won't be rushing to deposit in October.

beefturnmail

Gromitt wrote: »

Nationwide requires me to enter a 10 digit customer number plus 8 digits generated by a card reader. They used to do as you say however. I don't find this a problem at all. In fact, I quite like it.

Sorry just re-read your post. With Nationwide you can currently do either (with or without a card reader) I prefer the latter, as it means I don't have to carry my card reader at all times and so I can e.g. log-on to internet banking at work. Either method is way more secure than the co-op's security.

Gromitt

No problem with that if thats your preference. I have 2xBarclays card readers (one at home and one at work) as well as a Nationwide card reader that I've never taken out of the box.

ses6jwg

I sent a certified copy of my passport and water bill to them and have just had a text saying this is not sufficient.

I was on hold for 30 minutes before anybody answered, luckily it was the works phone.

starting to wonder if I can be arsed.

jdybnsn

Fingerbobs wrote: »

Do you need an appointment at Britannia to open a co-op current account, or can you just turn up?

I was told I must make an appointment which I did (yesterday)- I asked if my sister could use the same appointment since we both wanted to switch our accounts, and was told no they wouldn't see her, she would have to make one herself and they had no appointments for 2 weeks !!!

She just happened to wander into her local branch just 3 miles up the road, and they gave her an appointment there and then ,....even though its a branch that serves more customers !

...so again a bit random !

Had a phonecall from the branch to confirm that my application had been accepted today and the clerk remarked that the tick box for the £200 was still on her screen when she processed the application this morning..so presently still available in branch it would seem.