Co-Op bank - £200 if you switch to them

lju

Also had £200 put in today following my complaint and an extra £50 for all the problems.

bxboards

Finally got my £200 credited:

28/05/2012 CREDIT. £200.00

My switch date was 13th December...hell of an uphill batte to get this, several phone calls, each time was told it would be paid and I'd get a call back from a Manager.

Never ever got a phone call back and finally had to Escalate a formal complaint. That seems to have done the trick..

YorkshireBoy

bxboards wrote: »

hell of an uphill batte to get this

several phone calls

each time was told it would be paid and I'd get a call back from a Manager.

Never ever got a phone call back

finally had to Escalate a formal complaint.

That seems to have done the trick..

Your tale of woe should have got you some additional goodwill/compensation. Mine was similar and got me £30 or so from memory.

suresh3260

Hi ..still hav`nt received my £200,filled form online in oct received debitvisa card in oct,left everything to switching team deposited money has requested,phoned c/s 9april assured me money will be account end of month,phoned again 3 may assuring us we are eligible, will be end of may,phoned in june took mobile no saying someone will be in touch nobody bothered to phone us,ph c/s today and now telling me am not eligible, anyone else in similar situation? ....:(

ejv

suresh3260 wrote: »

now telling me am not eligible, anyone else in similar situation? ....:(

Many of us had the same response.Read through the posts.

I had very similar experience.I wrote a complaint with exact time and name of CS rep I spoke each time.I mentioned in letter that I would be referring to FOS if I don't get a reply within 8 weeks.

Received apology letter and extra £50 for my troubles..Few others in this forum also got this.

Try a written complaint to CS head.

suresh3260

Thanks for your advice.

Wywth

£250 in the bank! :j

(£200 original offer plus another £50 goodwill payment for the delay)


Now switching the account to First Direct for another £100

:beer:

ejv

Been watching this thread for long and it has gone quite for a while. Seems all got the cashback(including me). So Co-op swindler has finally buckled to the populace.
Hurrah...:beer:
Thanks to all from me for all the advise and support...:money:

mcbob_2

I wrote to them and today got a reply from customer services:

"We have checked our records and unfortunately you are not eligible for the offer as you did not meet the criteria"

"The offer with regards to switching was from 17/10/2011 until 31/10/2011 and your request was received on 19/01/2012"

Thing is I have documents from them when I opened the account stating my account was part of the £200 offer.

Am I missing something here or have I been had?

ejv

mcbob wrote: »

Thing is I have documents from them when I opened the account stating my account was part of the £200 offer.

Am I missing something here or have I been had?

I think they are strict on the switching date and the switching process, which should be done exclusively through them and not manually.
Though your account opening letter said about the £200 offer, it would be asterisked with "terms and conditions apply", which were the switch date,using their switch service and £800 per month for 3 months, after the switch.
Many in this forum, including me, mistook the last criterion as "calendar month".What Co-Op meant by "a month" was 30 days from date of switch.It was bit vague, but they must have relented on it , otherwise they wouldn't have paid my bonus.