HELP: Trojan on pc which is now removed but so is AVG

santer_2

Will it run this? 32 bit is most likely unless you know it is 64 bit

http://housecall.trendmicro.com/uk/

waddler_8

It's possible you have the ZeroAccess rootkit. This won't fix it but may confirm if you have it or not.

Download DDS from the link below and save it to your desktop:

Link

After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.

Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

Jo4

santer wrote: »

Will it run this? 32 bit is most likely unless you know it is 64 bit

http://housecall.trendmicro.com/uk/

It states "Windows Firewall has blocked this program from accepting incoming network connections. If you unblock the program, it will be unblocked on all private networks that you connect to".

It then gave 2 options, "Keep blocking" or "Unblock" so I selected "Unblock". It is now downloading component updates and is stuck at 52% for at least a minute!

Jo4

Just after going to 53%.

Jo4

Just after getting to 60%!

santer_2

See how you get on with the programme waddler_8 posted, as viruses can stop other anti virus programmes running

Jo4

Now at 70%, this is slowwwwwwwwwww!

Jo4

santer wrote: »

See how you get on with the programme waddler_8 posted, as viruses can stop other anti virus programmes running

This one is at 78% at the moment and when it is finished I will try waddler_8's suggestion.

Oh no, don't tell me that! Is there any way of getting an anti virus on it again?

waddler_8

If we can confirm that it is the ZeroAccess rootkit then we can proceed to attempt to remove it.

Jeff_Bridges_hair

Jo4 wrote: »

This one is at 78% at the moment and when it is finished I will try waddler_8's suggestion.

Oh no, don't tell me that! Is there any way of getting an anti virus on it again?

Yes but you need to find a way of cleaning the one you already have first .