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ESA form send to ATOS and decision maker?

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Comments

  • FTW
    FTW Posts: 8,682 Forumite
    edited 14 October 2011 at 11:45PM
    NASA wrote: »
    Perhaps if you two got a life and did something useful instead of spamming forums with self indulging threads we would all get some peace.

    Maybe you should take heed of that yourself.

    NASA wrote: »
    How's the perm?

    How's the life?
  • cit_k
    cit_k Posts: 24,812 Forumite
    edited 15 October 2011 at 12:34AM
    Hello,

    You need to send your Limited Capability for Work Questionnaire (ESA50), together with any additional information such as medical reports to the regional Atos Healthcare centre that is dealing with your case in the pre-paid envelope provided to you. If you are asked to attend a face to face assessment, you may also bring additional medical information with you to your assessment, which will be considered as part of the assessment and, with your permission, copied and added to your file.

    After your assessment is complete, we will return your file, including all documentation you have submitted to the DWP office dealing with your case.

    When the decision maker considers your case and makes the decision to entitlement of benefit, he/she will look at all evidence available to them which will include any information you have submitted and the medical report compiled by our healthcare professional.

    If a duplicate copy of the completed ESA50 and any other information is sent to the decision maker at the same time as it is sent to us, it will simply be added to your file and the decision maker will have two identical copies of the information.

    I hope this helps. Please feel free to contact our customer relations team if you have any further questions regarding this issue: spam removed.

    Kind regards,

    Atos Healthcare Customer Relations

    Post reported for breach of rules
    If Company Reps need to ask site users for personal details to help them they can include a special customer service email address in their profile page and refer to the fact it's there in their posts but they're not permitted to post it on the open forum.
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    [greenhighlight]but it matters when the most senior politician in the land is happy to use language and examples that are simply not true.
    [/greenhighlight][redtitle]
    The impact of this is to stigmatise people on benefits,
    and we should be deeply worried about that
    [/redtitle](house of lords debate, talking about Cameron)
  • It might be nice if someone thanked the ATOS rep for posting here. No wonder they don't post very often when people just shoot them down in flames when they do, ungrateful so-and sos.
    (AKA HRH_MUngo)
    Member #10 of £2 savers club
    Imagine someone holding forth on biology whose only knowledge of the subject is the Book of British Birds, and you have a rough idea of what it feels like to read Richard Dawkins on theology: Terry Eagleton
  • And now I see they have been reported! I give up.
    (AKA HRH_MUngo)
    Member #10 of £2 savers club
    Imagine someone holding forth on biology whose only knowledge of the subject is the Book of British Birds, and you have a rough idea of what it feels like to read Richard Dawkins on theology: Terry Eagleton
  • Muttleythefrog
    Muttleythefrog Posts: 20,533 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 15 October 2011 at 6:46AM
    It might be nice if someone thanked the ATOS rep for posting here. No wonder they don't post very often when people just shoot them down in flames when they do, ungrateful so-and sos.

    Their advice is poor... it is just regurgitated standard ATOS advice (although it is advice that last year I was unable to get from various calls and emails to ATOS when I asked a similar question to the Op here). Unfortunately their advice ignores one thing that is commonly understood - ATOS HCPs routinely break with protocol and documented procedure. The general advice is therefore that 'customers' should take measures to protect themselves from frequently reported problems that the ATOS rep is avoiding as matters of concern in entirety. (Me thinks this is more PR than CR).

    It's also worth noting that their advice in this thread contradicts documentation ATOS was sending out as recently as last year (and possibly into this year) regarding additional medical evidence. ATOS have been forced to address the issue of subverting additional evidence (robus raises the point to save me repeating it).

    (For the record, if the rep is interested, in my medical not all medical evidence was copied and added to my file and no permission was sought for that which was - though of course I would have given permission.. and there were much more serious matters of concern to me regarding the appointment for which no response is provided).
    "Do not attribute to conspiracy what can adequately be explained by incompetence" - rogerblack
  • cit_k
    cit_k Posts: 24,812 Forumite
    And now I see they have been reported! I give up.

    Well like a lot of things they do, it would help if they abided by the rules.
    [greenhighlight]but it matters when the most senior politician in the land is happy to use language and examples that are simply not true.
    [/greenhighlight][redtitle]
    The impact of this is to stigmatise people on benefits,
    and we should be deeply worried about that
    [/redtitle](house of lords debate, talking about Cameron)
  • cit_k
    cit_k Posts: 24,812 Forumite
    It might be nice if someone thanked the ATOS rep for posting here. No wonder they don't post very often when people just shoot them down in flames when they do, ungrateful so-and sos.

    I thought the thanks button was to thank helpful posts?
    [greenhighlight]but it matters when the most senior politician in the land is happy to use language and examples that are simply not true.
    [/greenhighlight][redtitle]
    The impact of this is to stigmatise people on benefits,
    and we should be deeply worried about that
    [/redtitle](house of lords debate, talking about Cameron)
  • FTW
    FTW Posts: 8,682 Forumite
    It might be nice if someone thanked the ATOS rep for posting here.

    Yeah, we're eternally thankful for that. I'll be even more thankful if his company gets flushed down the toilet.

    No wonder they don't post very often when people just shoot them down in flames when they do, ungrateful so-and sos.

    Depends if they have anything worthwhile or useful to say really. And on evidence of the three posts so far, that would have to be no.
  • Savvy_sewing
    Savvy_sewing Posts: 11,580 Forumite
    Part of the Furniture 10,000 Posts Photogenic Rampant Recycler
    I came looking for information, not to see the system slagged off. It may not be right. It certainly isnt on my case, but the people are just trying to do a job that the Government have no idea as to the real way it works.
    Personal snubs etc really seem pointless to me.
    I used to think that people on MSE were all helping each other. Alas I am proved wrong again.
    When I die I will know that I have lived, loved, mattered and made a difference, even if in a small way.
  • rogerblack
    rogerblack Posts: 9,446 Forumite
    edited 15 October 2011 at 1:12PM
    ATOS can only quote the official line given by the DWP as to how claims are processed - their response is largely a copy word-for-word of what the DWP say will happen.

    If the DWP does not keep to their published standards, that is not a matter for ATOS.

    ATOS are part of the problem - but they are not the sole part.

    A large part is the lack of decision-making by decision-makers, who have in the past tended to be rubber-stamp-impression-makers all too often.

    This is allegedly changing.
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