Delivery rights discussion

wealdroam

Florida2012 wrote: »

Any help on how to get compensation or any help with...well anything really would be grateful as I have just about had enough!

Did you read MSE's Delivery Rights article?

It is linked to in the first post on this thread and contains lots of advice on how you might pursue any claim.

Their How to Complain article might be useful too.

CWgardenservices

For the first time really i have had good deliveries but first experience with YODEL !!!!!!!!!! RUBBISH and now cost me £265 for dumped not delivered Plants. my thread [ Consumer rights via private individuals sales HELP ]

basically every one even paypal whom i used and my Natwest business card to pay via paypal all of them say sorry not our fault or problem....

yet if it was me sending things out i would be the first to compentsate the client as to keep them happy.

I_luv_cats

Waited in all day today as had a delivery due (by 7/7) and a no show!!

The delivery trail has gone cold as it hasn't moved in 24hrs!! (stuck @ Shaw Hub)

Tracking has been unreliable as the retailer's site has been undergoing maintenance much of today. I could only assume it was on it's way.

A retailer's email has gone to Yodel but they must get 100000's of chasing up!!! No idea if / when I getting it and can't cancel unless I refuse delivery anytime in the next 12 days!!!

Ruddy annoying!!!

little_miss_spender

Hi everyone
I wonder if anyone can shed some light on a business delivery problem i have regarding compensation for a delay in delivery of a credit card terminal which i was told would be delivered in 3 days and actually took 5 weeks in which time i lost around 10,000 in card payments, as the majority of my customers pay by card.

the company have offered me £100 but this is not acceptable and i wondered if someone could give me an idea of where i stand legally on this and what steps I should take to try to get a more realistic amount of compensation. any help would be appreciated thankyou. LMS x

visidigi

little_miss_spender wrote: »

Hi everyone
I wonder if anyone can shed some light on a business delivery problem i have regarding compensation for a delay in delivery of a credit card terminal which i was told would be delivered in 3 days and actually took 5 weeks in which time i lost around 10,000 in card payments, as the majority of my customers pay by card.

the company have offered me £100 but this is not acceptable and i wondered if someone could give me an idea of where i stand legally on this and what steps I should take to try to get a more realistic amount of compensation. any help would be appreciated thankyou. LMS x

I'd suggest you are better off starting a separate discussion...

http://forums.moneysavingexpert.com/newthread.php?do=newthread&f=173

John_Pierpoint

Consequential losses are your problem unless made part of the original contract.
Why could the original seller not send another on the understanding that you would return one, if both eventually turned up.

TwinTee

Hi All
Want to share my current delivery experience that l think is making the rounds with Online Furtinture Outlets. Ordered a bunk bed 5 weeks ago and after 10 days of non delivery contacted to find out delivery date. I was told that I will have to wait a month and l replied this was not satisfactory. Requested immediate refund of CC payment.I was told that I will have to wait 30 days. I complained that for the fact that they did not bother to tell me of the delay and I had to phone, that it was unacceptable. 2 weeks I am still awaiting confirmation of reimbursement. I have since told Credit Card Co. Following request of reimbursement I phoned another outlet( I am not sure if the forum allow me to name and shame these outlet for others to beware) who assured me item in stock on next day delivery. Its now 10 days item is yet to arrive, they never pick their phones and once a lady answered saying I am only a receptionist, can take messages and get the manager to ring back.No callback received. I have also informed my CC to take action. Is there anything else I should be doing? Will appreciate your comments pls.
TwinTee

jelv

I posted a question about this in the Internet Access forum in relation to failures of BT Openreach engineers to attend appointments to either do an installation or work on a fault (topic here). I believe you should be able to claim loss of earnings if you have to take a second day off work as a result.

One reply said:

macman wrote: »

No, you will never get consequential loss on a residential contract. Though you are quite at liberty to ask for a free month or something similar.

I can't believe this is right and that because you are paying for a residential line your rights are less than if you are paying for a business line.

Another aspect is that the ISP passes on a £50 charge if the engineer is unable to gain access when he calls. This smacks to me of unfair contract as it is so one sided.

m5rcc

UPS failed a delivery on an Apple iPad. Still hasn't arrived, but a £45 refund.

Pippin12

I just discovered this thread and I'm relieved I'm not the only one so affected. I've ordered two pairs of boots from Clarks and neither have been delivered. One pair was supposed to have been delivered by Yodel last Saturday but I received nothing. Clarks gave me a refund for this and I reordered the boots for next day delivery to have been delivered yesterday, again by Yodel. I waited in for 12 hours but the boots were a no-show. I'm hoping that Clarks will refund the next day delivery fee of £5.50 and that I get my order today. Anyone had experience of Clarks? I found their customer service agents to be a snotty bunch I have to say. They call their department customer care - but there isn't much care there! Still I should be grateful they've refunded the first pair of boots - things could be a lot worse.