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Failed BT engineer appointments
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jelv
Posts: 61 Forumite
On an ISP's forum I use we are seeing a number of occasions where BT appointments have been made and confirmed, the customer takes a day off work to let the engineer in but the engineer fails to attend resulting in the customer having to take a second day off work. This happens for both new installations and fault investigation/repair.
I believe the advice given here would be applicable and the customer is legally entitled to claim for compensation for taking the second day off work.
Am I right? If so which legislation covers this area?
I believe the advice given here would be applicable and the customer is legally entitled to claim for compensation for taking the second day off work.
Am I right? If so which legislation covers this area?
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Home IT calls?Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Sorry, I don't understand your post.0
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which part of bt, as home it is done by external, as is bt broadband setupDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Depends who your provider is. The wok is done (or not done) by BT OR,but they are sub-contractors of your line rental provider, it's the latter you have to claim from, be it BT Retail or another provider.No free lunch, and no free laptop
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The ISP is not BT (nor LLU) but one providing a service from BT Wholesale. I'm aware that the claim would be against the ISP, not BT.
What I was after was confirmation that I am right in thinking that a claim could be made for loss of earnings. The ISP is paying pathetic compensation at present.0 -
No, you will never get consequential loss on a residential contract. Though you are quite at liberty to ask for a free month or something similar.No free lunch, and no free laptop0
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I can understand the OP's viewpoint. Do the ISP's T&Cs exclude and consequential losses? The other factor to consider is that you would need to mitigate any "losses" where possible - for example getting the ISP to agree to a weekend appointment. (If they won't entertain this then that would strengthen any case for you).
Ultimately this would need to be tested in court.0 -
read your contractDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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