Solar energy - Feed-in Tariff payment delays - your experiences?

nickwoodz

solarJ wrote: »

I sent in my FIT reading to EON on the 20th April. I received an automated reply saying that payment would be made within 45 days. Previously this had been within 30 days but apparently they were upgrading the payment system to make it more efficient!

The date is now the 22nd June and still no sign of payment. I have contacted EON via email again asking for an explanation but no response.
Is anyone else having this problem?

I wonder if they would be as happy if I delayed paying my fuels bill ? Think of the interest I could accrue !

My experience is almost exactly the same - readings sent mid April, no payment receoved. No response to e-mails. Pathetic service.If you are thinking of using EON as an energy supplier - don't bother. In my experience they are the least efficient I have ever used.

dprice1164

solarJ wrote: »

I sent in my FIT reading to EON on the 20th April. I received an automated reply saying that payment would be made within 45 days. Previously this had been within 30 days but apparently they were upgrading the payment system to make it more efficient!

The date is now the 22nd June and still no sign of payment. I have contacted EON via email again asking for an explanation but no response.
Is anyone else having this problem?

I wonder if they would be as happy if I delayed paying my fuels bill ? Think of the interest I could accrue !

You need to phone them and complain. They can process the paperwork immediately, migrate your account to the new system and you'll get payment within about 10 working days.

John_Pierpoint

KevinG wrote: »

I've always been surprised more companies don't do this. I bet they'd spot a backwards running meter more quickly!

I thing most of us, especially those cooking and heating with efficient gas, are being paid more than our electricity bill for the generation and deemed export of our PV electricity.

sly_dog_jonah

John_Pierpoint wrote: »

I thing most of us, especially those cooking and heating with efficient gas, are being paid more than our electricity bill for the generation and deemed export of our PV electricity.

Our FiT income should offset Electricity, Gas and Water bills and leave a fair bit left over.

nickwoodz

E.ON_Company_Representative:_Malc wrote: »

Hi zeupater

As promised, I've been talking to the Section Head of FIT and am happy to give you and others an update.

We're very conscious of the delays customers have been experiencing in receiving their FIT payments and have done a number of things to cut these waiting times.

This includes more staff and greater investment.

These delays are certainly not deliberate and we're as concerned as anyone to put things right so all our FIT customers receive their payments promptly.

Have to admit, we were caught out by the increase in volumes. In particular, DECC's review of the FIT scheme led to a surge of new customers and we're only just clearing the backlog this created.

As I say, we've taken on more staff to help us through this hump. We've also invested heavily to find a permanent solution.

We started the move to an automated system last summer but have speeded this up in the light of the increased demand.

The good news is, we're in the final stages of testing and will be looking to introduce this new system in the coming weeks. Once it's been signed off, we can start moving customers over.

Customers will start seeing the benefits almost straightaway even though it will take a few months before everyone has been moved over.

Our intention is, and always has been, to give customers a high level of service with response times which are among the best around.

Fully admit, we were caught out earlier but we've not let things lie. On the contrary, as I hope the above shows, we've been very active in finding an answer, both in the short term (more staff) and the long term (automation).

Hope this is of interest and many thanks to everyone for their patience. Sorry for the delays but light is definitely at the end of the tunnel.

I'll continue to keep people updated but if anyone has a particular query please feel free to let me know (contact details are in my Profile). I'll be happy to help.

Malc

NON PAYMENT FROM APRILREADING



Reading for Account FIT00059595



I STILLHAVE NOT BEEN PAID FOR MY FIT READINGFROM APRIL, NOR HAVE I HAD THE COURTESY OF A REPLY TO MY EMAIL DATED 18THJUNE WHERE I REQUESTED A REASON FOR THIS NON-PAYMENT.



I HAVE HAD ENOUGH, AND WILL NOW BE CIRCULATING THIS INFORMATIONTO



FACEBOOK

MARTIN LEWIS

WATCHDOG



AND ANY OTHER SOCIAL MEDIA SITES I THINK APPROPRIATE



COURTESY COSTS NOTHING!



Meterreading 24th January 2012 1430

Meterreading 22nd April 2012 2142





Please confirm acceptance ofthis email by return



Thank You



Nick Wood

Al that ever comes back is a ridiculous automated reply

John_Pierpoint

At least we don't have to try to reclaim any tax from HMRC:eek:

Is you payment going into an RBS/Nat West/Ulster bank account:eek:

Former_E.ON_Company_Representative:_Malc

nickwoodz wrote: »

NON PAYMENT FROM APRILREADING



Reading for Account FIT00059595



I STILLHAVE NOT BEEN PAID FOR MY FIT READINGFROM APRIL, NOR HAVE I HAD THE COURTESY OF A REPLY TO MY EMAIL DATED 18THJUNE WHERE I REQUESTED A REASON FOR THIS NON-PAYMENT.



I HAVE HAD ENOUGH, AND WILL NOW BE CIRCULATING THIS INFORMATIONTO



FACEBOOK

MARTIN LEWIS

WATCHDOG



AND ANY OTHER SOCIAL MEDIA SITES I THINK APPROPRIATE



COURTESY COSTS NOTHING!



Meterreading 24th January 2012 1430

Meterreading 22nd April 2012 2142





Please confirm acceptance ofthis email by return



Thank You



Nick Wood

Al that ever comes back is a ridiculous automated reply

Hi Nick

I'm sorry you're still waiting for your April FIT payment.

If you would like to send an email to the address in my Profile, I'll be happy to take a look and let you know what's happening.

Malc

KevinG

John_Pierpoint wrote: »

I thing most of us, especially those cooking and heating with efficient gas, are being paid more than our electricity bill for the generation and deemed export of our PV electricity.

Good point, I certainly am and that's with only a 2kWp system.

peter10

I see NOT ON MY OWN not had a fit payment,was up and running in Oct.2011.The last 45 days has gone and now I have another 45 days.
Bet Eon have had there money for the free panel they supplied .
still waiting Peter.

edwink

E.ON_Company_Representative:_Malc wrote: »

Hi Nick

I'm sorry you're still waiting for your April FIT payment.

If you would like to send an email to the address in my Profile, I'll be happy to take a look and let you know what's happening.

Malc

What I would like to know is how will you be able to find out what is happening when the whole of Eon doesn't??????????

Ed