Solar energy - Feed-in Tariff payment delays - your experiences?

smartn

I do wonder whether it would be worth a small claims court case just to wake them up and get them the bad publicity they deserve. They'd soon enough take legal action against us if we didn't pay our bills so don't see why they should be allowed to get away with it. It has been going on far to long now.

jackieblack

Just to update:
I rang E-on again in my lunchbreak and spoke to a very helpful lady who seemed genuinely shocked that I hadn't received the promised 'phone call back. She put me on hold while she spoke to a very nice man called Peter, who she then transferred me to, who confirmed that he has entered my readings onto my account so it is 'in process' and the money should be in my account in 5-10 days . He also apologised again that I hadn't been rung back, as promised.

youngzola

eon told me tariff would be 48 days due to a new system coming online,48 days passed,told it will be another 21 days.got my gas and electric bills on time and guess what i owe 34 quid gas they owe me 88 quid electric,got a letter upping my gas to 64 quid,but did i get a letter to reduce my electric bill did i hell and they owe me 6 months fit .

Former_E.ON_Company_Representative:_Malc

orrery wrote: »

We don't doubt your sincerity, but it looks to those of us who aren't e.on customers that you are facing the wrong way. You should be printing these posting out and showing them to your bosses and explaining to them that E.On's reputation is being trashed on this forum by your poor performance.
I for one will not consider E.On as a supplier in the future because of this - which is sad because I live very close to your offices and would normally consider you as my local option, part of my local economy and worth supporting..

Believe me orrery, my bosses are fully aware of this thread and others.

The complaints and content are fed back regularly both formally (via reports with links to this thread) and informally (giving them an ear bashing when they walk past).

The changes I've spoken about previously are being driven from the very top, in no small part due to the complaints we've picked up on various social media sites like MSE.

Some of you may think we don't want to hear these comments but this couldn't be further from the truth. It's only by listening to customers that we can recognise where we're failing and do something about it.

Malc

jackieblack

E.ON_Company_Representative:_Malc wrote: »

Believe me orrery, my bosses are fully aware of this thread and others.

The complaints and content are fed back regularly both formally (via reports with links to this thread) and informally (giving them an ear bashing when they walk past).

The changes I've spoken about previously are being driven from the very top, in no small part due to the complaints we've picked up on various social media sites like MSE.

Some of you may think we don't want to hear these comments but this couldn't be further from the truth. It's only by listening to customers that we can recognise where we're failing and do something about it.

Malc

So, what are E-On doing about it?

While we appreciate that the new automated service, when it is finally up and running, 'should' be quicker, simply telling people they have to wait longer and longer to get money they're owed in the meantime doesn't really help anyone.

Clearly the new system is taking longer to implement than anticipated..... someone at E-On needs to take ownership of the problem and come up with an interim solution..... not just keep telling customers to wait longer and longer.

smartn

E.ON_Company_Representative:_Malc wrote: »

Believe me orrery, my bosses are fully aware of this thread and others.

The complaints and content are fed back regularly both formally (via reports with links to this thread) and informally (giving them an ear bashing when they walk past).

The changes I've spoken about previously are being driven from the very top, in no small part due to the complaints we've picked up on various social media sites like MSE.

Some of you may think we don't want to hear these comments but this couldn't be further from the truth. It's only by listening to customers that we can recognise where we're failing and do something about it.

Malc

So why could you not continue utilising the old systems until the new system was ready to implement? I'm guessing that it was down to the cost of running the old system manually. I used to get paid fits from EON very quickly, and I do appreciate you have a lot more to deal with now however could this not have been done through the use of part time workers until the new system was ready. To keep hiding behind the excuse of a new system is frankly ridiculous.

BrianD

Malcolm

Until your bosses at Eon issue a timeline as to when everyone will be on the new 7 day system your comments mean little I'm afraid.

I do not believe Eon management are serious about these delays otherwise payments by now would have improved, they have got worse so it is difficult to avoid the feeling that they do not give a toss.

As at Navitron please let us know when Eon management have given a timeline that we can hold them to and then if they fail to keep to it they will lose customers.

AlbertHall

I've been in touch with E.ON's Director's office, who have made very fast responses to my complaint of late FIT payment and callous treatment. Because I had been told to expect payment into my account by the FIT team over a week ago, I have been offered £30 as a goodwill gesture. I suppose anyone who has experienced similar unfulfilled promises should be able to expect the same offer. Seems to be somewhat better than asking for interest on late payment.

The Director's office are of the opinion that no Terms and Conditions have been broken as there is (supposedly) no timescale for payments to us generators. I would dispute this, for otherwise what does it mean in the 'Statement of Terms' that "Payment if due to You every 3 months." ?

Fruit_and_Nut_Case

AlbertHall wrote: »

I've been in touch with E.ON's Director's office, who have made very fast responses to my complaint of late FIT payment and callous treatment. Because I had been told to expect payment into my account by the FIT team over a week ago, I have been offered £30 as a goodwill gesture. I suppose anyone who has experienced similar unfulfilled promises should be able to expect the same offer. Seems to be somewhat better than asking for interest on late payment.

The Director's office are of the opinion that no Terms and Conditions have been broken as there is (supposedly) no timescale for payments to us generators. I would dispute this, for otherwise what does it mean in the 'Statement of Terms' that "Payment if due to You every 3 months." ?

Welcome to MSE :hello:

As you imply, it doesn't make sense. I suspect that E.ON have made a typo and that should read Payment is due to You every 3 months.

AlbertHall

Fruit_and_Nut_Case wrote: »

Welcome to MSE :hello:

As you imply, it doesn't make sense. I suspect that E.ON have made a typo and that should read Payment is due to You every 3 months.

Sorry, it was of course my typo.