Solar energy - Feed-in Tariff payment delays - your experiences?

Doc_N

The_Green_Hornet wrote: »

No one is saying that people's experiences, good or bad, are invalid however I personally have never understood the mentality of someone suffering continual bad customer service and then, instead of taking their business elsewhere, they stay with them and continually moan about it to all and sundry on a forum.

It takes all sorts I suppose....

What on earth leads you to the conclusion that people drawing attention to bad customer service in online forums such as this are necessarily leaving it at that?

Those same people may well have already found an alternative way of getting improved customer service (which may or may not have involved changing to another company) but happen to think that the bad customer service still being meted out to the vast majority of customers needs putting on record as a warning to new customers.

Studlea_Phatt_Katt

With Eon for FIT payments. First reading was 6th January, and payment received 28th, great. Last meter reading was 6th April (emailed in and automatic acknowledgement.)

After 30 days and no payment rang to be told 'within the next 2-3 weeks'.

After 45 days rang and told within the next 2-3 weeks...

Now 60 days since reading submitted.

Seems to be no point phoning as what I am told is not the case. Any ideas / information around on what the actual payment turnaround time is?

Studlea_Phatt_Katt

E-mailed the social media monitors at Eon with the content of my last post. Received reply fairly promptly with promise I would receive a call today. I have, and been told payment will be within 11 working days, (more than 2 weeks), but our account has now been moved to the new automated system so in theory, future payments will be far quicker.

Here's hoping it all goes to plan.

KevinG

Saw this web address on an E.on display yesterday:

www.eonenergyfit.com

Kind of ironic.

dprice1164

margin wrote: »

If they can get away with 45 days now then what's to stop them getting away with 90 days next year, and so on ? Have we any recourse here ? Does anyone know of any limit on the delay they are able to inflict on us ?

I submitted readings on 18th April 2012 and I'm still waiting for this quarters payment. I've had to make two phone calls to point out that payment has exceeded 45 days and the excuse is 'we're changing to an automated system and we're in the process of migrating the accounts.'

It has to be said that if it was the other way around and I hadn't paid my energy bill and hadn't made any contact, I'm sure I'd have had a fairly strongly worded letter by now.

I always find Eon representatives very polite and apologetic when you speak to them, but very little seems to change as a result.

At the end of the day this is only an admin exercise and they clearly haven't put enough resources into it.

Equaliser123

EON - so far 54 days. Just chased and their system can't find the reading (despite being sent in and acknowledged twice).

Sounds like they are out of control.

Will give a formal 7 day notification and, if no payment, will issue a County Court summons.

makemman

makemman wrote: »

Hi, installation 23rd February 2012, applied to EDF for FIT the same week and today I received the contract by email with a request for the first reading. 3 months doesn't sound too bad compared to some of the horror stories I have read.

...and today I received my first FIT payment from EDF straight into my bank. :j

John_Pierpoint

.........Come on British Gas, extract the digit.

Generating at over 3kW since 10:00 today - what a difference.

KenS

KenS wrote: »

Just to update from my last post. Paperwork received from Edf by email on Wednesday (23 May). Paperwork and first reading sent to them on Friday. I'm hoping the first FIT payment will not take too long to hit my bank account.

:beer:

First FIT payment from EDF hit my bank account today. Didn't expect it this quickly. Maybe they are trying to make amends for taking more than five months from my install and sending them the application forms to get me registered and send me the contract.

I will send my next reading to them before the end of this month, and will report back on how long they take to process that one.

edwink

makemman wrote: »

...and today I received my first FIT payment from EDF straight into my bank. :j

Hello there

Sound like they are doing a good job.

We had our solar installed on 14th Feb 2012. Sent MCS certificate and application to E.on the following week as had to wait for MCS to arrive. Got letter and pre contract papers to sign from them 2 weeks ago. They have asked us to submit a meter reading on 17th August 2012. So looks like we will not get any payment until November. 9 months after unstall.

We know others have had a lot of problems with E.on too.

All we can say is well done to EDF.

ED