Tesco misprices and discussion (Thread 12)

Mrs_Dizzy

mirrorimage0 wrote: »

in my local they had cannon epson printer/scanner/fax up at £59.97 but scanned at £137.97, ended up argueing with 3 different managers but they refused to give dtd, not happy bunny, felt quite intimidated actually

You would think it was coming out of their own pockets!! I think you have to be moody & sour faced to work in Customer Servive & management in Tesco!

Mrs_Dizzy

kalcide wrote: »

they are still £39.97 on tesco direct! i NEED one of these!! going hunting today!

is it this one?

http://direct.tesco.com/promo/?id=S00031145

I saw the Epsom printers in two seperate stacks at end of aisles. Both offers expired on different dates. for the same printer?(one 24.1.12 & one in Feb) Also lots of SEL labels for different products showing expired 24.1.12 but showing in the booklet at main doors as offer ends 29.1.12. The items I scanned still scan at offer price, so wonder if someone printed wrong dates on SEL labels & staff leaving them on on purpose. Maybe to p**s all us Martinetta's off

Mrs_Dizzy

Minnie-the-Minx wrote: »

If you still have it you should call HO. Assuming they agree with you they will send you the money on a card if you say you are too uncomfortable to go back into the branch.

If you don't have it anymore I would ring HO anyway - tell them how upset you have been by the treatment you received when asking the branch to abide by one of their own policies.

Is it worth trying if you accepted a refund at the time after a very lenghty debate!!!!!!!!!!

Minnie-the-Minx_2

Mrs_Dizzy wrote: »

Is it worth trying if you accepted a refund at the time after a very lenghty debate!!!!!!!!!!

I think your chance of dtd has gone once you have accepted a refund but you certainly have a right to object to being treated rudely in store and compensation may be payable in the form of a moneycard with a little something on it.

Either way, it's got to be worth a phone call - I find T's customer service staff at HO to be very good generally.

pinkypatrolstokie

mirrorimage0 wrote: »

in my local they had cannon epson printer/scanner/fax up at £59.97 but scanned at £137.97, ended up argueing with 3 different managers but they refused to give dtd, not happy bunny, felt quite intimidated actually

You should definitely contact customer services HQ. I sent them an email after a disagreement in store re DTD. They called me back and apologised. They sent me a letter again apologising and stating in black and white that it is Tesco's policy to give Double the Difference in every instance that there is an overcharge regardless of the reason. They also sent a gift card with a refund I should have recieved!
I will be keeping the letter in my handbag to produce if it ever happens again. Stick to your guns. You are entitled to Double the Difference!

west_is_best

Minnie-the-Minx wrote: »

I think your chance of dtd has gone once you have accepted a refund but you certainly have a right to object to being treated rudely in store and compensation may be payable in the form of a moneycard with a little something on it.

Either way, it's got to be worth a phone call - I find T's customer service staff at HO to be very good generally.

No it hasnt.. same thing happened to me, CS refunded me the difference and Tesco HO sent me the other half via giftcard.. :T:T:T

mirrorimage0

thankyou, i have sent an email will lert you know what happens, felt really intimidated last night though and a litle upset, , may avoid that store for a while lucky for me i have loads of shops around here

pinkypatrolstokie

mirrorimage0 wrote: »

thankyou, i have sent an email will lert you know what happens, felt really intimidated last night though and a litle upset, , may avoid that store for a while lucky for me i have loads of shops around here

I know how you feel. I felt the same. I nearly cried on the way home actually. She pretty much accused me of trying to steal when I asked her 'shouldn't it be Double the Difference?'
I'm glad i've got this letter that Head Office sent to me so now if it happens again i'll wave this letter under her stupid pointy nose!!

im_obsessed_with_mr_t

just got 12 bottles for 72pence

its marked up 53pence a bottle but scanning through at a quid so after DTD comes to 6pence a bottle

£1.00
-£0.53
=£0.47
X2
=£0.94 DTD

i took the last from Serpintine green sorry folks but i think its national

rons90000

Just been local mr t and they have finish quantumatic starter kits for £2.53 don't know if this is national but hope it helps