Tesco misprices and discussion (Thread 12)

casp1997

Went to tesco yesterday got loads mingles i picked up 3 went back and got some more great stocking fillers got loads elpaco wraps friday gave them away too but extra money off my shopping
cas

FloFlo

debsjc wrote: »

If I am buying lots of 1p items, or a glitch I pay cash and don't use my Clubcard. I might be over cautious, but better to keep a low profile I think!

I've been in since r&r days, I also used to collect loads of clubcard points with h&b coupons and nappy coupons, I ate for free for a good few weeks with dtd against Asda and have filled my boots with mega cheap toys and 1p items, had several free disney dvds on dtd recently and returned quite a few for a golden when receipt not marked - I have pretty much always paid by card and usually use my clubcard and never had any problems being tracked or banned. Not saying it never happens just saying that it isn't inevitable, lol.

sally06

alfie_noakes wrote: »

Hi, first post on here - and first arguement with store manager too!
Just got back from Tesco Am3sbury, So1tice P4rk - put 3 Old el paso through on self service till as the yellow label was still on the shelf saying '3 fo 2 on any Old El Paso and dinner kits'. The dinner kits were on the shelf below, but with a white label. Got charged 8.91 for 3 fahita dinner kits, so went straight to customer service. I went with assistant to the shelf where she had a good look, removed the yellow label and stated that as the dinner kits ad a white label they weren't in the offer any more, but just the taco shells, where the label was, were. I said 'well, it states Dinner Kits are in the offer, so she said will have to call the duty manager. When he came he said the same that as the dinner kits have a white label, they are not in the offer,but would refund me and put them through again as a 3 for 2. At this point I drew their attention to the DTD promise. Oooooh, he wasn't having that, they hadn't overcharged me! Err, yes you have I said, I just paid 9.00 for 3, should have been charged 6.00, due 6.00 back. we went back and forth on this arguement a couple more times, ending with me pointing to the shelf label saying 'dinner kits' in the offer and then demanding a pen to take the duty manager's name toi report to head office. I took a full refund, but am not happy with this, as through their own fault I was overcharged (not according to the manager though). Can anyone point me in the right direction to lodge a complaint please? Sorry for the essay as I'm sure you've heard it all before! Many thanks for listening!

tbw wrote: »

Almost exactly the same as my experience yesterday! The Duty Manager couldn't get his head around the fact that the offer labels clearly stated that Dinner Kits were in the offer (he was a completed doofer and it didn't help that he was dressed up in a frilly white Christmas Fairy dress complete with wings!). I've reported it to Customer Service HQ but they haven't got back to me yet.

snap!!! will write to mr clarke if I don't hear from CS.

artha

missladyannie wrote: »

I was wondering, with all these glitches etc, do you think Tesco ever follow it up by tracking you through your bank card and clubcard? Would they be allowed to do this or would it be a breach of confidentiality?

Although technically we have done nothing wrong apart from take advantage of their mistake, its not stealing or fraud or anything is it?

What are everyones thoughts ?

Can't say for sure but I don't think they can store your credit card details although receipts do show the last 4 digits of your number. Clubcards are tracked, so in theory, they could follow up if they chose to.

alfie_noakes_2

sally06 wrote: »

snap!!! will write to mr clarke if I don't hear from CS.

Good to hear it wasn't just me being fobbed off! I have sent an email and await response. Still amazed me as to why the duty manager couldn't see that I was overcharged - 'how were you overcharged?' he asked, 'because I just paid nearly 9.00 for something that should have cost around 6.00, at that till there!' I retorted 3 times! Think we were playing a game of 'Don't Admit I'm Wrong'.

AlexGandu

yeah good idea keep reporting to the head honcho that his staff wouldnt let you in essence rip Tesco off, pretty sure the head honcho will make sure the glitches that are hppening are a thing of the past.

I understand its their policy but asking for DtD on a glitch that didnt work thats taking the !!!!.

Legendmum

No this is an OFFER that didnt work! 3 for 2 didnt work when buying Dinner Kits when stated on SEL that they were included! Therefore it is not taking the !!!! its trying to get Tesco to adhere to their OWN policy!

FloFlo

AlexGandu wrote: »

yeah good idea keep reporting to the head honcho that his staff wouldnt let you in essence rip Tesco off, pretty sure the head honcho will make sure the glitches that are hppening are a thing of the past.

I understand its their policy but asking for DtD on a glitch that didnt work thats taking the !!!!.

Not a good way to start off on MSE, perhaps you should read a little more and post a little less aggressively until you understand what you are reading.

sally06

Legendmum wrote: »

No this is an OFFER that didnt work! 3 for 2 didnt work when buying Dinner Kits when stated on SEL that they were included! Therefore it is not taking the !!!! its trying to get Tesci to adhere to their OWN policy!

exactly! they are supposed to be 3 4 2!

cydnie20

missladyannie wrote: »

I was wondering, with all these glitches etc, do you think Tesco ever follow it up by tracking you through your bank card and clubcard? Would they be allowed to do this or would it be a breach of confidentiality?

Although technically we have done nothing wrong apart from take advantage of their mistake, its not stealing or fraud or anything is it?

What are everyones thoughts ?

I just like to think that im taking advantage of tescos policies and mistakes, they changed it a few years back from R&R- refund and retain to DTD- double the difference, they knew how much they lost when it was R&R so they could have just scrapped it altogether and given us just a refund but no, they would have looked into what they were doing, so come on, take advantage. Have a great christmas and Happy hunting to all. :rudolf::rudolf: