DATA ROAMING - Orange phone bill of £1320.40

MarkBargain

These charges may be as per the Orange website, but is it outrageous and it is time the EU did something about rip-offs like this. No one in their right mind would spend £1,000 on internet use so it would be sensible to have some caps or warnings surely as a very minimum.

NFH

If you are simply complaining about the high level of Orange's data charges, then your best bet in this case is to ask Orange to recalculate your bill as if you'd bought the most advantageous data roaming travel bundle in advance. There's one at £61.27 for 50MB, but I don't think you can have more than one in a 30 day period. Then at least for 50MB, you'll be paying £1.23/MB instead of £8/MB.

DUTR

sdg1976 wrote: »

I wish I had never asked for advice on here as not one person has offered any sympathy. Everyone makes mistakes.

You dont need to reply any further.

sdg1976 wrote: »

I never knew travel bundles were an option, as I said I have been very stupid. I have never contacted Orange when travelling abroad before and I have been with them over 10 years and have travelled all over the world, I have never had a problem like this prior.

Thanks for you advice though

I think folk have offered sympathy as in , yes look out before you travel abroad with your smartphone. Being with one provider for 10yrs does not make you anymore special than someone who joined yesterday, I was with orange nearly 14yrs, my only regret was not leaving sooner, that said, your iphone on any UK network would have neen expensive to use abroad, yep smartphones do fab things but when abroad they are expensive to use, at the cost loading up Tomtom or Sygic maps would have worked out cheaper, adn as you know nothig happened on facebook or your emails that could not have waited until you returned home. Just put it down to experience.

madalice

MarkBargain wrote: »

These charges may be as per the Orange website, but is it outrageous and it is time the EU did something about rip-offs like this. No one in their right mind would spend £1,000 on internet use so it would be sensible to have some caps or warnings surely as a very minimum.

It's become like the Orange version of a hotel mini-bar.

coolesticeking

Orange like must op's should send you a text message everytime you hit a new roaming network telling you how much it all costs.

Did you not get one?

NFH

coolesticeking wrote: »

Orange like must op's should send you a text message everytime you hit a new roaming network telling you how much it all costs.

Did you not get one?

I think they only do this within the EEA, because that's where they are obliged to do so. Elsewhere they don't bother.

Hammyman

You're unlucky. Another 12-18 months and Croatia would have been part of the EU so you would have had a warning about the amount you'd used.

Hammyman

MarkBargain wrote: »

These charges may be as per the Orange website, but is it outrageous and it is time the EU did something about rip-offs like this.

There is no rip-off. You don't know what the local telco is charging Orange do you?

No one in their right mind would spend £1,000 on internet use

Want to bet? There are people who have spent a whole load more than that for satellite uplink. If you think Orange's charges were bad you've not seen anything until you look at Satellite uplink charges.

coolesticeking

Should not just be an EU Text Alert you get, but worldwide - People i've known on Orange including myself have had them in Turkey, USA & Canada.

grumbler

Hammyman wrote: »

There is no rip-off. You don't know what the local telco is charging Orange do you?

I guess not more than £4 as pretty often Orange agree to refund up to 50%.

Global data bundle costs £61.27/50Mb, i.e. just £1.23/MB. Very unlikely that any local telco is charging more than this.

I am no expert, but it looks like it cannot be more than €0.50 in EU: http://ec.europa.eu/information_society/activities/roaming/regulation/index_en.htm

£4+£4 is an obvious conspiracy to rob.