HSBC internet banking - how often do you use it now?

smartiedriver_2

Beckyy wrote: »

What are the keys?

I use HSBC online banking and just have a username to log in, then answer security questions. Is this changing?

Hi Becky, HSBC are rolling out 'Secure Keys' to all personal clients for logging into internet banking. It is a random number generator that you generate a number on then type this into the log on screen.

It's approx 1" x 2" and has a keyring attachment, and it weighs virtually nothing.

You will receive a letter saying it's being sent to you, then the device itself will arrive about a month later.

premierfella

smartiedriver wrote: »

Can't see what everyone is moaning about TBH.

I can. I take the point about the purse (covers half the population). Its bigger than a standard keyring though - I certainly wouldn't carry it on my keys. Others have reported that it is easily damaged if carried in a wallet.

For me, its a minor inconvenience because I log in at only one computer, so I just leave it there and thus always have it to hand. For those who log in on the move or at both home and office, I can see why it is more inconvenient - the sole reason being that it is required for logging in.

There is a case for simply requiring it to transact or make account changes, which I'm guessing would make it more bearable for some and would only add modestly to off-line fraud risk. Alternatively users could be given the choice between which of the two options they want to use for their accounts.

Mikhail

qpop wrote: »

I use it daily.

The secure key is a brilliant idea, I'd rather have a slight inconvenience but know that only I can access my account. No amount of keylogging, social engineering, etc. will compromise my online banking and that's something worth 20 seconds of hassle.

I'd hazard a guess that most of the people complaining about it a)have no idea of the insecurity of standard online banking and/or b)have all their passwords written on a post-it note or unencrypted text file somewhere easily accessible. I genuinely believe that at least 80% of online fraud is totally preventable, and peoples attitudes towards their online security borders on being willingly negligent.

That being said HSBC is no longer my main banking relationship (since I stopped working for them 6 months ago or so) - I bank with First Direct now. But, be forewarned, First Direct will move to secure key in the next year or two; I knew a member of the projects team who was working on it, this is not just anecdotal.

Well, you think so because you're a moron. You don't know anything about online security, nor online fraud.

Mikhail

qpop wrote: »

From this thread, anyone would think that they'd sent you a 2kg lump of lead that you could only carry with you around your neck. Mine is in a card slot in my wallet, and doesn't cause me any problems. I always have my wallet about my person (shouldn't everyone?) so what's the big deal?

And if you lose or break the device abroad?

qpop

Mikhail wrote: »

Well, you think so because you're a moron. You don't know anything about online security, nor online fraud.

Thanks for providing such a well informed insight into what I know about. I don't feel the need to justify myself to people that make such pointless statements.

And if you lose or break the device abroad?

Call the bank?
Take your card to a Maestro ATM?
Regardless, how often do people feel the need to check their online banking whilst abroad?
And not only that but you're technically breaking the banks T's & C's by using IB outside of the UK.
Below taken from the footer of the HSBC IB page:

Issued for UK use only | © HSBC Bank plc 2002 - 2011

glider3560

qpop wrote: »

Below taken from the footer of the HSBC IB page:

That is just to cover themselves because many of their services are illegal in some jurisdictions.

The terms and conditions actually state

7. Encryption and the use of PIB abroad
We use a very high level of encryption. The use of such levels of
encryption may be illegal in jurisdictions outside the UK, Jersey,
Guernsey and Isle of Man. It is your responsibility to ensure that, if
outside the UK, Jersey, Guernsey or Isle of Man, your ability to use PIB
is permitted by local law. We will not be liable for any loss or damage
suffered by you as a result of not being able to use, or permitted to use,
PIB in these jurisdictions.

Cash-Strapped.T32

Less. I don't just stick my head in as often as I used to do to keep an eye on things, but I still log on regularly to do all my day-to-day stuff.
No, I'm not on as often now even though the key isn't imo as much of a pain in the **se as many people feared (depending on circumstance, obviously).

grimsalve

I don't login anywhere near as often as I used to before the securekey rollout. I don't find the securekey inconvenient and I've never had a problem with using it so far.

I guess I've realised that previously I used to login for no real reason whereas now I'll login specifically to do or check something. Maybe there's also a thought in the back of my head that now the system is a little less reliable that I shouldn't be dependant on it.

Idiophreak

People will flock to whoever doesn't use this stuff. My money's on First Direct being safe for a good while yet.

Be interested to see just how many HSBC accounts become closed/disused as a direct result of this. I've not logged in since they introduced the box of doom....

heloid

I finally decided to move my credit card from HSBC to First Direct. Secure key + 21% in interest for purchases - no thanks.