Yodel - shockingly bad - email address anyone?

dodger1

After so many problems I now only deal with online retailers who don't use Yodel. If it's a retailer I haven't used before, I email them asking which delivery company they use, job done.

PJ62

whitelabel wrote: »

ive had shocking service via yodel too.

After waiting in all day I called them and they called the driver to be told was told that the driver couldnt get access.
I have cctv and was at the property all the time so knew that was a lie. I called them and told them so and strangly 10 minutes later the driver turned up and denied saying he couldnt get access. I called the retailer who checked their tracking system and it stated unable to get access too. I escalated it and the retailer (eurocarparts) was taking it up with yodel as they were not happy at all.


avoid them at all costs (yodel that is)

Here are 2 links that are still live, as I used them today 12/11/2014

[EMAIL="tracking@vx.yodel.co.uk"]tracking@vx.yodel.co.uk[/EMAIL]

[FONT=&quot][EMAIL="elaine.boyle@yodel.co.uk"]elaine.boyle@yodel.co.uk[/EMAIL] [/FONT]

PJ62

InsideInsurance wrote: »

Bought from an online retailer purely because they do next day delivery and the next day is the only time someone will be available for delivery.

Call the retailer to place the order because I know delivery is difficult at my address due to security gates and a complex buzzer system. Retailer speaks to Yodel (ex-DHL part) for the order and instruct them to call me to gain access to the property.

I have to go out unexpectedly the next day so call the depot at 9am, they say they will send a message to the driver giving the wifes mobile as she will be in all day.

10:58 failed delivery message with online tracker, no calls made to either phone. 11:10 get through to the depot who try to call the driver but cant get through so say they left a message instructing the driver to redelivery and to call the depot to confirm instructions.

4pm still no call so call the depot again. They call the driver again. They say the driver has both the telephone numbers, is doing the last collections and will then redeliver. ETA for delivery 6pm ish

6:38pm Tracking updates to returned to depot. Call depot at 6:40 told that the driver probably didnt have telephone numbers. Then said about other messages and woman says her 3 colleagues had probably not done what they had said.

Offered before 11am delivery. Explain reason for paying for next day was to get it the next day not the day after because wife is going on holiday and I am out for long hours with work. I say that they can deliver before 8:30am or after 7:30pm as their website state 7-9 deliveries. She laughs, says their website lies too! 9:30 is the earliest to my area and 6pm the latest.

I tell them to return the item to the retailer as it will be 2 weeks before the next time someone can wait in all day. She says ok.

Next morning? 8:30 - parcel out for delivery.

Can a company get any more incompetent?

Does anyone know the email structure for their senior management team? [EMAIL="firstname.lastname@yodel.co.uk"]firstname.lastname@yodel.co.uk[/EMAIL] bounces.

[FONT=&quot][EMAIL="elaine.boyle@yodel.co.uk"]elaine.boyle@yodel.co.uk[/EMAIL]

[/FONT][EMAIL="tracking@vx.yodel.co.uk"]tracking@vx.yodel.co.uk[/EMAIL]

PJ62

[EMAIL="tracking@vx.yodel.co.uk"]tracking@vx.yodel.co.uk[/EMAIL]


[FONT=&quot][EMAIL="elaine.boyle@yodel.co.uk"]elaine.boyle@yodel.co.uk[/EMAIL] [/FONT]

kwikbreaks

I've had a number of things delivered by Yodel and have no complaints.

Amusingly I just had a knock on the door and it was a Yodel delivery - he was actually on his way back down the path so I guess I could complain he didn't wait long. Anyhow after unpacking the box and coming back to this PC an email arrived telling me there would be a delivery today - the bloke had beaten the email by several minutes so I guess that's another black mark.

There will be problems with all couriers at one time or another. I aways used to hate ParcelFarce who seemed to employ Ninjas to slip "sorry you were out" cards in even though I was at home at the time.

catalinrowe

For months Yodel SVC Managers have been refusing to payment providers in order to keep their overheads down, that what most of the staff at yodel were thinking but there is a crisis with companies been unable to pay drivers who are working for yodel. The rumour is that Yodel is going into liquidation and these managers were told not to settle payments of services with providers. I work for Yodel, our team was asked not to put deliveries into the system correctly, this reduce the payment on the self billing generated by yodel payment system, which mean that less is paid to the provider. Recently the announced that the Vauxhall SVC will close on 27th February 2015 so additional postcodes will flow to Enfield, Chessington, Mitcham and Hayes.



These disputes over unpaid payments are against Yodel Chessington and Mitcham. Many others have complained directly to the Managers running these delivery centers. Nothing is done staff are informed not to reply to any request for payment or confirm anything in writing with providers. These providers coming in and the lies are just getting bigger. It sicken me to see people who are working hard for us as company to be treated this way. That why I am speaking out. Do not be surprise if you get some taking yodel to court.



Original people "Drivers" that have worked so hard are missing salary, (they are self employed drivers) as Yodel is struggling to settle its debts with providers (courier services) who would be paying the drivers directly. The worst of the center is Chessington and Mitcham.



Surely Yodel managers cannot get anymore incompetent to be giving instruction for service providers to deliver goods without getting paid? What is the senior managers doing about this.



Is Yodel in that much financial difficulty…..? Should I be worried about my job?

Chester2015

arranged a collection with them - after waiting in they sent me a text at 13.00 saying 'failed collection' 'no answer' - I was in obviously - got in touch with them by 13.10 and effectively they first told me they had called and I wasnt in, then said they had left a card, there was no card, then said they werent calling me a liar, or their driver a liar BUT their system says they called. Then said their T's&C's state collection isn't guaranteed. Kept offering to rearrange for the next day.

They are clearly not able to cope with their work-load and drivers appear to be behind schedule so just 'miss' collections to try and catch up.

This surely is a business that needs to invest in people NOT a fancy web site - they could make a killing if they offered a good service level, home or work collection is a great product BUT completely useless if they can't collect because they have too much demand and not enough resource - shame really but I won't be using them again - they've had their chance and failed.

Looking at this forum this is a common issue - if they told me they were behind schedule and would have to re-arrange I may have accepted that. To be called a liar and they have called and I wasn't in, this is just wrong and appalling customer service.

They don't appear to have a customer service e-mail to complain to either!

Chester2015

whitelabel wrote: »

ive had shocking service via yodel too.

After waiting in all day I called them and they called the driver to be told was told that the driver couldnt get access.
I have cctv and was at the property all the time so knew that was a lie. I called them and told them so and strangly 10 minutes later the driver turned up and denied saying he couldnt get access. I called the retailer who checked their tracking system and it stated unable to get access too. I escalated it and the retailer (eurocarparts) was taking it up with yodel as they were not happy at all.


avoid them at all costs (yodel that is)

arranged a collection with them - after waiting in they sent me a text at 13.00 saying 'failed collection' 'no answer' - I was in obviously - got in touch with them by 13.10 and effectively they first told me they had called and I wasnt in, then said they had left a card, there was no card, then said they werent calling me a liar, or their driver a liar BUT their system says they called. Then said their T's&C's state collection isn't guaranteed. Kept offering to rearrange for the next day.

They are clearly not able to cope with their work-load and drivers appear to be behind schedule so just 'miss' collections to try and catch up.

This surely is a business that needs to invest in people NOT a fancy web site - they could make a killing if they offered a good service level, home or work collection is a great product BUT completely useless if they can't collect because they have too much demand and not enough resource - shame really but I won't be using them again - they've had their chance and failed.

Looking at this forum this is a common issue - if they told me they were behind schedule and would have to re-arrange I may have accepted that. To be called a liar and they have called and I wasn't in, this is just wrong and appalling customer service.

They don't appear to have a customer service e-mail to complain to either!

custardy

Chester2015 wrote: »

arranged a collection with them - after waiting in they sent me a text at 13.00 saying 'failed collection' 'no answer' - I was in obviously - got in touch with them by 13.10 and effectively they first told me they had called and I wasnt in, then said they had left a card, there was no card, then said they werent calling me a liar, or their driver a liar BUT their system says they called. Then said their T's&C's state collection isn't guaranteed. Kept offering to rearrange for the next day.

They are clearly not able to cope with their work-load and drivers appear to be behind schedule so just 'miss' collections to try and catch up.

This surely is a business that needs to invest in people NOT a fancy web site - they could make a killing if they offered a good service level, home or work collection is a great product BUT completely useless if they can't collect because they have too much demand and not enough resource - shame really but I won't be using them again - they've had their chance and failed.

Looking at this forum this is a common issue - if they told me they were behind schedule and would have to re-arrange I may have accepted that. To be called a liar and they have called and I wasn't in, this is just wrong and appalling customer service.

They don't appear to have a customer service e-mail to complain to either!

Think about it. You have a pool of staff out doing X number of deliveries & pre booked collections.
Then you add on more ad hoc collections. You have X amount of staff with X amount of time.
So you certainly didnt choose Yodel for their service standards. You chose them on price. This comes at a (no pun) cost.

Yodel_representative

Hi, I'd like to help with this! Can you please email your full address and contact number to social.media@sm.myyodel.co.uk? Ava