Please help my retired parents...Planet Cruises

poet123

loops81 wrote: »

Still no reply

I had to re contact the complaints dept about my issue and whilst the first two letters got a reply in a few days this has been a week now with no response. There is only one woman who deals with complaints apparently,a Ms Ingram, so I am thinking she is either off sick or on holiday.....probably a cruise!!;)

Watch for the pink envelope!

loops81

Oh ok thank you

Will wait a little longer for that pink envelope :rotfl:

Loops x

loops81

Hi Poet Hope you are ok

Ok we have had the letter back in the pink envelope lol, and of course you were right, sorry we cannot give a breakdown of the money etc....and no basically lol

Loops

loops81

What do you think I should do now? x

poet123

If it was me I would write back and say that as they cannot produce the evidence that the extra money has indeed been paid over to a third party you have no alternative but to conclude that they have retained it and you consider this punitive given the circumstances. Give them seven days to respond then definitely go ahead and file a case. If they cannot or will not give a breakdown that is unreasonable and I think any court would see that.

With my issue they sent a letter like that back but when I wrote again, and was very firm and they did capitulate. My issue was for a much lower amount but I felt strongly about the issue and was not prepared to back down.

Alan_Bowen

ABTA guidelines have never said pay your final balance 20 weeks before departure, that is outright lying. The longer they hold on to the money, the higher the risk ABTA has that they go bust and they have to pay out. I would report that, irrespective of all the other problems, to Consumer Affiars, ABTA, 30 Park Street, London SE1 9EQ

loops81

poet123 wrote: »

If it was me I would write back and say that as they cannot produce the evidence that the extra money has indeed been paid over to a third party you have no alternative but to conclude that they have retained it and you consider this punitive given the circumstances. Give them seven days to respond then definitely go ahead and file a case. If they cannot or will not give a breakdown that is unreasonable and I think any court would see that.

With my issue they sent a letter like that back but when I wrote again, and was very firm and they did capitulate. My issue was for a much lower amount but I felt strongly about the issue and was not prepared to back down.

Thanks again Poet

I wondered would you mind drafting me a letter again? I could type on here exactly what the letter says?

The wrote the letter to my mom too and not to me!

xx

loops81

Do I say in this letter I will take it to court if they cannot provide a breakdown? x

poet123

I will try to get time to compose a letter tomorrow, but you should only mention court proceedings if you would definitely go down that route. So, you need to check with your mum that they want to see it through. You could speak for them if it goes as far as court (which imo is unlikely) but you do need to be prepared to do so if necessary.

loops81

Well my mom wants her money back or they prove where it has gone, so yes she would be willing

Thank you poet, need to send you some flowers

loops xx