Help with Tesco's screening questions

Mr_Skeptical

I've just applied for 5 jobs at Tesco and found that this combination of answers worked:

Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?

I like serving customers and will do my best to delight them on their shopping trip

Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?

I am happy when I am kept busy and look forward to interacting with lots of customers

Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?

I like working in a team and I am really happy to ask others to help me when needed

As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?

I am happy to answer any questions and do not mind helping customers whilst carrying out my responsibilities

A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?

Direct the customer to the customer service desk

You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?

Apologise to the customer and tell them that you really need to restock the aisle

A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?

Tell the team member I will help after I finish helping the customer

You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?

Approach the customers and offer to help them find the prosecco

You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?

Help out in the other department and get to know my colleagues there

A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?

Present them with the Tesco own brand alternative

Mr_Skeptical

bumblingaround wrote: »

Hi, i just got these answers from someone i know's application and they worked for them
Q1: I like serving customers...
Q2: i am happy when i am kept busy...
Q3: i like working as a team...
Q4: i am happy to answer any questions...
Q5: direct the customer to customer services
Q6: Start to refill while listening...
Q7 Tell the team member i will help...
Q8: approach the customers and offer to help
Q9: help out in the other dept...
Q10: present them with a tesco own brand

hope these help as i was having murder trying to get through.

Thanks! It's interesting to see that Tesco accepted 2 different answers for question number 6.

AddictedSquirl

I used this the other week, and wanted to say thank you to the first dude who answered the questions. Some of the questions may have changed, but they were simple. I wouldn't have passed if i didn't see the answers you posted. It really isn't common sense lol, like how would i know im not allowed to leave a till to help a customer that is struggling to pack their bags, when i have no customers at my till. Your a wee star!!