Help with Tesco's screening questions

zara18

JoeLowe wrote: »

Thanks for all the help, Not!

I have been offered the job, so it looks like my answers were ok.

Hi joe,
I am currently looking for job. I need the job desperately. Can I relay on ur answer for tesco jobs because I tried lots of time and they refused me. I am in frustrated situation. Please help. Thanks

sharpy2010

YORKSHIRELASS wrote: »

I think with most of these questions its fairly easy to work out the answer that Tesco want you to give. However I also think these scenario type things are a bit daft because you cant know exactly what the right thing to do is until you have been trained.

You don't need training for that, you need common sense!!!!!!!

sharpy2010

Oh and by the way, if Tesco's is as regimented as it sounds, with no chance of using your own initiative, only going by the ruleset that they give you, they can stick that job up their a$$.

0utlaw

can you help me answer these questions for sainsburys

1 You are working in a Sainsbury's Local store. One of your tasks is to re-stock the empty shelves. Whilst working, you typically work in a number of different areas. Your manager requests that you go and work in the fruit and vegetable section; however you prefer to work on the beers, wines and spirits (BWS) aisle.
What is the best course of action to take first?
Explain that you prefer the BWS aisle and ask that the manager puts you there instead.
Inform the manager that it is not your favourite aisle but go and work there for now.
Say nothing and get on with the work.
Continue working and try and beat your target time.
________________________________________
What is the worst course of action to take first?
Explain that you prefer the BWS aisle and ask that the manager puts you there instead.
Inform the manager that it is not your favourite aisle but go and work there for now.
Say nothing and get on with the work.
Continue working and try and beat your target time.
2 You are working as a colleague in the warehouse of a Sainsbury's Local store. Every delivery has a time slot, with drivers allowed flexibility an hour either side of their allocated slot. You know that it normally takes up to 75 minutes to unload a delivery. If the loading area is not prepared, the driver has to wait. The loading area takes between 10-20 minutes to clear. You arrive for your shift at 07:00. The loading area and skip area are in a mess. You start off by clearing the skip area, as there is a lot of refuse waiting to be disposed of. You are expecting a delivery at 08:00 but it arrives at 07:15. The loading area is not ready.
What is the worst course of action to take first?
Stop tidying the skip area and concentrate on the loading area, to clear it for the lorry.
Stop tidying the skip area and ask a colleague to help you tidy the loading area, to get this done quicker.
Unload the lorry outside of the loading bay so that the lorry can leave quickly. Then clear a space in the load area and move the delivery.
Explain to the driver that they will need to wait for 20 minutes while you clear the loading area.
________________________________________
What is the best course of action to take first?
Stop tidying the skip area and concentrate on the loading area, to clear it for the lorry.
Stop tidying the skip area and ask a colleague to help you tidy the loading area, to get this done quicker.
Unload the lorry outside of the loading bay so that the lorry can leave quickly. Then clear a space in the load area and move the delivery.
Explain to the driver that they will need to wait for 20 minutes while you clear the loading area.
3 You are working as a colleague in a Sainsbury's Local store. It is a busy Thursday lunchtime and you are replenishing the shop floor. A customer approaches you, they are complaining that there aren’t any tangerines left. They seem to be quite annoyed as this is the second time this has happened this week.
What is the best course of action to take first?
Smile and apologise to the customer, check your handset to see when the next delivery is due in. Offer them an alternative.
Greet the customer warmly and apologise for the inconvenience caused.
Explain to the customer that you are sorry but tangerines always sell out really quickly in this particular store.
Apologise to the customer and tell them that you aren’t sure when they will next be in. Tell them to check with another colleague.
________________________________________
What is the worst course of action to take first?
Smile and apologise to the customer, check your handset to see when the next delivery is due in. Offer them an alternative.
Greet the customer warmly and apologise for the inconvenience caused.
Explain to the customer that you are sorry but tangerines always sell out really quickly in this particular store.
Apologise to the customer and tell them that you aren’t sure when they will next be in. Tell them to check with another colleague.

4 You are working as a colleague in the warehouse of a Sainsbury's Local store. One of your duties is to scan newly delivered items, so they can be entered on to the stock control system. Colleagues have to be trained to use these scanners. The scanners tell you if you need to put stock into the warehouse, or if there is a gap in the store where these can go straight away. When you scan an item, you need to input the amount of stock. If you get this wrong, you will have to start all over again, or you may end up getting the level of stock wrong in the shop. A delivery of spices arrives. You scan these items and your scanner tells you that there are more items than expected. Your manager is in a meeting, but a colleague is with you who has done this a couple of times before.
What is the best course of action to take first?
Continue scanning other items and make a note to check for accuracy later.
Stop unloading this delivery until your manager has come out of the meeting and get on with other duties in the meantime.
Ask your colleague to help you to ensure you don't make a mistake.
Interrupt your manager's meeting. Let them know about the situation and ask for help to ensure you don't make a mistake.
________________________________________
What is the worst course of action to take first?
Continue scanning other items and make a note to check for accuracy later.
Stop unloading this delivery until your manager has come out of the meeting and get on with other duties in the meantime.
Ask your colleague to help you to ensure you don't make a mistake.
Interrupt your manager's meeting. Let them know about the situation and ask for help to ensure you don't make a mistake.
5 You are working as a colleague in the warehouse of a Sainsbury's Local store. One of your duties is to unload and sort deliveries arriving at the store. You are approaching the end of your shift. You have been asked to unload a recent delivery. You un-wrap the first palette and find that it has a mixed range of items such as biscuits, sugar and nuts.
What is the worst course of action to take first?
Begin sorting the items on the pallet for your late-shift colleagues and clean up the area.
Move the whole pallet to the usual section in the stock room.
Leave that palette for the late shift as they may have more time, and find a non-mixed palette to get on with.
Let your manager know that the mixed pallet needs sorting and explain that you are unable to help.
________________________________________
What is the best course of action to take first?
Begin sorting the items on the pallet for your late-shift colleagues and clean up the area.
Move the whole pallet to the usual section in the stock room.
Leave that palette for the late shift as they may have more time, and find a non-mixed palette to get on with.
Let your manager know that the mixed pallet needs sorting and explain that you are unable to help.
6 You are working as a colleague in a Sainsbury's Local store. One of your tasks is to re-stock the juices and milk in the store. It is 12:00 on a Saturday. It is very busy and you notice that while you are re-stocking the juice, the milk stock gets very low. When you re-stock the milk, the juice gets very low. You think that at this time of day, it is almost impossible for one person to keep up with the re-stocking of both products. You have not yet seen your manager today.
What is the best course of action to take first?
Find your manager and ask them to get someone to help you re-stock the juice and milk.
Ask another member of staff to help you for half an hour to allow you to get on top of it.
Prioritise your time and focus on which seems to be selling more quickly.
Continue as normal. Reconsider if any stock actually runs out.
________________________________________
What is the worst course of action to take first?
Find your manager and ask them to get someone to help you re-stock the juice and milk.
Ask another member of staff to help you for half an hour to allow you to get on top of it.
Prioritise your time and focus on which seems to be selling more quickly.
Continue as normal. Reconsider if any stock actually runs out.
7 you are working as a colleague in a Sainsbury's Local store. One of your tasks is to re-stock the shelves as they empty during the day. As it is lunchtime, products are selling very quickly and the shelves are emptying quickly. There is a small aisle with a big cage full of products that you are using to re-stock the shelves. This makes it difficult for customers to get past. Someone complains (to you) that they are finding it difficult to get past. The customer wants to know why the aisle is so cramped.
What is the best course of action to take first?
Explain that you have to do it to get the product out, in order to re-stock the shelves.
Apologise and offer to get your manager to explain why it is necessary.
Apologise and say that you will see what you can do to move the cage off the aisle, when you get a chance.
Move the cage to the end of the aisle, and replenish from the end of the aisle.
________________________________________
What is the worst course of action to take first?
Explain that you have to do it to get the product out in order to re-stock the shelves.
Apologise and offer to get your manager to explain why it is necessary.
Apologise and say that you will see what you can do to move the cage off the aisle, when you get a chance.
Move the cage to the end of the aisle, and replenish from the end of the aisle.
8 You are working in a Sainsbury's Local store. You are currently replenishing stock in the store; this has to be completed in the next 15 minutes. A customer approaches you. They cannot find a particular type of wine carrier in the store. They are upset as they came in over the weekend and were told by another colleague that the carrier would be available in the week. You have also checked where this product usually is, and have not found the product.
What is the best course of action to take first?
Ask the customer to go to the checkouts, where they may be able to locate the wine carrier.
Ask the customer to wait whilst you go the checkouts, where you will enquire about the wine carrier's availability.
Ask another colleague to help the customer locate the wine carrier.
Find an alternative type of wine carrier and offer this to the customer.
________________________________________
What is the worst course of action to take first?
Ask the customer to go to the checkouts, where they may be able to locate the wine carrier.
Ask the customer to wait whilst you go the checkouts, where you will enquire about the wine carrier's availability.
Ask another colleague to help the customer locate the wine carrier.
Find an alternative type of wine carrier and offer this to the customer.
9 You are working as a colleague in the warehouse of a Sainsbury's Local store. One of your duties is to scan newly delivered items so they are entered on to the stock control system. Milk is one of the hardest items to scan because it comes in mixed crates with different types of milk. Each type of milk has to be scanned in separately. You are fairly new to the job and have just received your scanner training. It is a hot day and you receive a delivery of milk. Your manager and some colleagues are nearby.
What is the best course of action to take first?
For the first few scans, ask a colleague or your manager to check you are doing it correctly.
Do the task on your own, as you have been trained.
Start the scanning on your own and ask for advice every so often.
Leave the delivery and find a colleague to help you.
________________________________________
What is the worst course of action to take first?
For the first few scans, ask a colleague or your manager to check you are doing it correctly.
Do the task on your own, as you have been trained.
Start the scanning on your own and ask for advice every so often.
Leave the delivery and find a colleague to help you.
10 You are a colleague working at a Sainsbury’s Local Store. You are dealing with a customer query about the sell-by-date of a loaf of bread. The Store Manager approaches you and asks to speak with you urgently.
What is the best course of action to take first?
Apologise to the customer and explain that you are needed by the Store Manager, before going to see what they want.
Apologise to the customer; let the Store Manager know that you are dealing with a customer before finishing dealing with their query.
Go to the Store Manager immediately as it will most probably be important.
Try and find another colleague to deal with the customer query before going to the Store Manager.
________________________________________
What is the worst course of action to take first?
Apologise to the customer and explain that you are needed by the Store Manager, before going to see what they want.
Apologise to the customer; let the Store Manager know that you are dealing with a customer before finishing dealing with their query.
Go to the Store Manager immediately as it will most probably be important.
Try and find another colleague to deal with the customer query before going to the Store Manager.
11 You are working as a colleague in a Sainsbury’s Local store. One of your tasks is re-stocking the salads on the shop floor. The older salads need to be at the front and the newer salads at the back of the shelf. You’ve noticed that the colleague, who is also re-stocking the salads, has not been doing this correctly and the newest salads are at the front. The colleague has only been working in the store for a couple of days, but as a team you are all responsible for ensuring product is in date order.
What is the best course of action to take first?
Allow the colleague a couple more days to find their feet, and then speak to management.
Speak to management immediately.
Approach the colleague yourself and explain how to do it correctly.
Arrange for the person to shadow you for a day to learn how to do it correctly.
________________________________________
What is the worst course of action to take first?
Allow the colleague a couple more days to find their feet, and then speak to management.
Speak to management immediately.
Approach the colleague yourself and explain how to do it correctly.
Arrange for the person to shadow you for a day to learn how to do it correctly.
12 You are a colleague working at a Sainsbury’s Local Store. It is a busy Thursday and you are walking the shop floor in order to check that there aren’t any products in the wrong places on the shelf. Whilst you are doing this, you see that one of your colleagues seems to be confused by a customer query.
What is the best course of action to take first?
Approach them, apologise for interrupting and ask politely if you can help at all.
Carry on with the task that you have been set as its important not to interrupt.
Try to listen in to their conversation to see if it is anything that you could help with.
Ask the customer if you can help them instead.
________________________________________
What is the worst course of action to take first?
Approach them, apologise for interrupting and ask politely if you can help at all.
Carry on with the task that you have been set as its important not to interrupt.
Try to listen in to their conversation to see if it is anything that you could help with.
Ask the customer if you can help them instead.
13 You are working as a colleague in the fruit and vegetable section of a Sainsbury's Local store. It is a busy Friday lunchtime; you are working on the shop floor when a customer asks you if you have had a delivery of apples today as they can’t see any on the shelf. Before you have a chance to answer, another customer approaches you wanting to make a complaint.
What is the best course of action to take first?
Tell the customer wishing to make a complaint that they will have to wait their turn.
Apologise to the customer wishing to make a complaint and tell them that you are dealing with a customer but that you will be with them shortly.
Ignore the customer wishing to make a complaint as it’s important that you finish dealing with the first customer before helping the second one.
Deal with the customer wishing to make a complaint first as you wouldn’t want them to get any more upset and cause a scene.
________________________________________
What is the worst course of action to take first?
Tell the customer wishing to make a complaint that they will have to wait their turn.
Apologise to the customer wishing to make a complaint and tell them that you are dealing with another customer but that you will be with them shortly.
Ignore the customer wishing to make a complaint as it’s important that you finish dealing with the first customer before helping the second one.
Deal with the customer wishing to make a complaint first as you wouldn’t want them to get any more upset and cause a scene.
14 You are working as a colleague in the warehouse of a Sainsbury's Local store. One of your duties is to bring deliveries into the warehouse. When you are in the loading bay it is important to be aware of safety (e.g. wearing a fluorescent jacket or ensuring that the delivery area is empty of people when lorries are reversing in). You are told that a lorry has been waiting outside the entrance to the loading bay for some time. It has a delivery of chilled items and the driver is becoming agitated. According to policy, once a lorry has entered the loading bay, the unloading process can only begin once the driver has left the lorry and gone round to the back of it with his keys.
What is the best course of action to take first?
Open the shutters to the loading bay and walk to a safety point. Once the lorry is in the loading bay, obtain the keys from the driver and put your safety equipment on.
Open the shutters to the loading bay and walk to a safety point. Put your safety equipment on and ensure no one is in the loading bay, then obtain the keys from the driver.
Put your safety equipment on. Open the shutters to the loading bay and walk to a safety point, ensuring that no one is in the loading bay. Obtain the keys from the driver.
Put your safety equipment on and ensure that no one is in the loading bay. Open the shutters and walk to a safety point. Obtain the keys from the driver.
________________________________________
What is the worst course of action to take first?
Open the shutters to the loading bay and walk to a safety point. Once the lorry is in the loading bay, obtain the keys from the driver and put your safety equipment on.
Open the shutters to the loading bay and walk to a safety point. Put your safety equipment on and ensure no one is in the loading bay, then obtain the keys from the driver.
Put your safety equipment on. Open the shutters to the loading bay and walk to a safety point, ensuring that no one is in the loading bay. Obtain the keys from the driver.
Put your safety equipment on and ensure that no one is in the loading bay. Open the shutters and walk to a safety point. Obtain the keys from the driver.

mattcanary

I'm sorry but why should anyone help you cheat?

szam_

You can't cheat unless you know the points scoring system, so you'd need to be a member of their HR - each question is rated:

I.e. Best answer = 10 points, second answer = 5 points, worst answer 1 point.

Something similar to the above, when you hit the threshold, you get the group interview. If it's a brand new store and they need mass recruitment, the threshold is lowered.

The reason they are difficult to pass is that they change frequently, making it harder to cheat, if the test was the same for a year, or maybe even 6 months, answers make leak out and you would see everyone passing.

As someone who has passed both the Asda test about 9 years ago for a new store that was taking on 100-150 people with over 1000 applicants at the time. I've also passed Tesco's about 4 years ago for an overstaffed store which laid half it's workforce off 6 months after it first opened, they offered me 2 hours a week, I declined.

You just have to hope that the test suits your choice in answers at the time of that version of test.

mattcanary

What a stupid system. Either the answers are what a company thinks are the correct ones, or they aren't.
Why would a company change the answers they are looking for over time (at least for the same job)?

Tiddlywinks

0 out of 10 for initiative - this was an old thread about Tesco selection questions and you have resurrected it to ask about Sainsbury's application Q's.

As there are hundreds of applicants doing this alone, why do you think people on here should help - they have a selection test for a reason.

DCFC79

0utlaw

Im not going to tell you the answers as that would be cheating.

totalfailiure

I would've helped if anyone had needed the Tesco answers as I just scored a job there, but I haven't got the answers for Sainsbury's, sorry