B&Q r&c grabbits post here, and please help to force B&Q to upgrade its R&C system!!!

dona3853

Reserved following items:

2 No. 2 person dome tent.
5 No. Fire logs
1 No. Fire starter blocks
1 No. BBQ tool hooks

Store: Northampton

Recieved a phone call within 15 minutes of placing the reservation saying they couldn't provide any of the items.

Having been in the store around 2 hours before I didn't hold out much hope the tents which were £1 but I know very well they have the fire logs and fire starter blocks on the shop floor. I'm actually going to go into the store today with my reservation to get these items and then ask to see the store manager.

I have never received anything I have reserved at B&Q since the sytem was introduced.:mad:

metoyoubear

I always reserve items at stores such as Argos,Sainsburys,Tesco Direct etc and i've never had any problems so i never thought B&Q's stock levels would be so bad in Manchester.It never occured to me that their stock levels are NOT up to date online.
I saw the stock was showing as being able to reserve on the 15 pound bench,so as the store is 10 mins away from my house i didn't actually reserve it but went straight down there and they didn't have any.
When asked why stock was showing as available online the SA said it doesn't always get updated,or something like that,i can't remember the exact words.
If a lot of people actually complained in writing,they might actually do something about wasting peoples time and money on their ridiculous system.

jjlancs

I posted this grab it, so was probably one of the first people to reserve a chimenea, when i received reserve email I thought i would check that they 'had' definitely reserved one, i was told that there was none left, glad i rang first otherwise would have been a wasted journey, not impressed. also recieved call in afternoon to say out of stock

goodfella789

Don't forget to use this format:

Item: _____________

Telephone call received to say out of stock: YES/NO

Store:______________

MrsBartolozzi

Another item going cheap - could even be considered a Grabbit :

0000005297375 Gelert Head Torch £1

LADY_A

goodfella789 wrote: »

Murcia Round Table
EAN: 0000005239054

Los Cabos Large Cast Iron Chimenea
EAN: 5055025560249

Picnic Blanket Tomato
EAN: 0000004030508

Gelert Double Sleeping Bag
EAN: 5032307750703

Gelert Mosquito Coils
EAN: 5032307750710


Phone call to say out of stock: NO

Store: BLACKBURN

Everything was in stock then ? :T

goodfella789

LADY_A wrote: »

Everything was in stock then ? :T

Sorry if it wasn't clear.
No, it means i rang them to check because i still hadn't received a phone call 8 hours after reservation and guess what, when i rang i was told all items were out of stock!!!

abz_sco

Item: Medium Chiminea
Telephone call received to say out of stock: YES
Store:Hermiston Gait - Edinburgh

flea72

arrived at store today at 7am to collect my items - staff were only just printing off the lists for picking and realising that everything was out of stock, and they werent planning on ringing people to let them know 'until an acceptable time of day'

its a 40 mile round trip to my store, so i was well peed off. why couldnt they check orders yesterday that were for collection today - yes no-one is going to want to be woken at 7am with a phonecall, but its better than wasting my time on a fruitless trip

F

bruticus

To be fair, my reservation didn't say it was available to pick up until today, but they went out of the way to sort my order last night