B&Q huge discounts on outdoor furniture, camping, kites etc

Miss_Laid

http://www.diy.com/diy/jsp/bq/nav.jsp?action=detail&fh_secondid=11327734&fh_location=//catal!!!1/en_GB/categories%3C{9372012}/categories%3C{9372018}/categories%3C{9372087}/specificationsProductType=hanging_basketsI have just been to my local B&Q I got the Natural hanging basket kit same as that one but mine has the liner 6litres of compost miracle-gro plant food and the bracket, says on the box £6 each or 2 for £10 now reduced to £3 in the sale, I bought 2 and it totalled at £4.20

shasblue

AlwaysWorking wrote: »

When I rang the store I'd reserved items in to check they had them, I was told they aren't honouring reserve and collect and it's 'first come, first served'. I hope it isn't the same in all the stores but, if it is, don't celebrate until you physically have the items.

Poor customer service B&Q.:(

same thing has just happend to me !! am furious ! I could have bought the item online but chose to collect instead ! now they ring to say they didnt have it afterall and its sold out online

not happy and am ringing to complain tomorow

lawrie28

I think that the reserve and collect system is flawed, by many things.

It needs human interaction to take an item from the shop floor and put it to one side. So if Human can't find/be arsed/wants it for themself or if a shopper gets there first then it is not reserved.
Secondly it will allow more than one person to reserve items at the same time - so allocating too much stock.
Thirdly - it takes into account display items.
Fourthly the system is not designed to work well when there are periods of high volume. I am sure that most stores do not get 200+ R+R in one day, but we have seen this today.
Fifth the system is for reservation the next day. So even if you reserve whilst it is shut overnight, if no one goes to get your order till 3pm that afternoon there is plenty of time for it to get sold, although at 9am that morning there coudl well have been stock.
There is only so much that B+Q can do about this, but they really should put a big warning on the website saying

"Even though we are saying it is reserved, actually there is a chance we can't do that, so your best getting your backside to the shop ASAP to make sure you do get it!"

atarisrocks

went to the peterborough one around 9.30 this morning none of the camping stuff left even though it showed they had some on the site but when i got home it wouldnt allow me to reserve anything or order online. over heard 3 people on their phones saying the items werent there

CM66

Thanks OP - was looking at a garden table sets yesterday but really didnt want to pay £225 for it - saw your post and checked and it was £99! :j

What a bargain - i've got it on for delivery too so hopefully wont get the dreaded phone call!

wee_postie

mandycr wrote: »

mum and i both had a call to say our items where out of stock the sa wasnt all that nice about it either no sorry just we dont have any

managed to get the tent you wanted at another store said on line there was only one. when i phoned to check the guy couldnt have been nicer and said he had four in store . so i got one aswell.


there is still two family tents for £30 each in the powderhall b+q
edinburgh if it helps anyone. they had loads of other stuff but very
little camping.

oldMcDonald

Thanks OP - I have just collected two garden benches, were £40 each now £10. Very pleased as we had been waiting to buy some when the end of season sales were on but missed out with Tesco, Argos etc.

bruticus

Got a couple of Weber items, they had them in stock after they dug them out. Shame more things were sold out online

cymrumam

Thanks OP managed to get a tent and kites and my daughter got a tent set too so very happy

dawnie1972

atarisrocks wrote: »

went to the peterborough one around 9.30 this morning none of the camping stuff left even though it showed they had some on the site but when i got home it wouldnt allow me to reserve anything or order online. over heard 3 people on their phones saying the items werent there

I reserved 4 things online this morning for Peterborough and have had a call tonight saying none in stock :mad: