Tesco misprice discussion area part 17

ma6jrp

I looks like the reductions I overheard were for the left overs from the Jan Sale Stuff which is now 75% off.

taxiphil

chrispyphillips wrote:

Okay, I got another general enquiry for you R&R peeps!

Have any of you ever taken back the item you were overcharged, and CS have offered you a refund of the difference, instead of the full cash back? Do you think they do this to people who are unsuspecting of the policy to see if they can get away with it, and if so, do you have to start quoting sections of their own policy to get anything sorted?

Absolutely. It's routine behaviour from many CS staff. Some of them will go to all sorts of lengths to deny you the full refund, and come up with all kinds of weird and wonderful excuses and downright lies.

Off the top of my head, these include....

"The policy only applies to food items" (when you've been overcharged on a non-food item)
"The policy only applies to non-food items" (when you've been overcharged on a food item)
"You noticed before you'd left the premises, therefore the policy does not apply"
"We'll refund you and then sell it back to you at the correct price"
"The policy doesn't apply to multisave discounts"
"The policy only applies to items under £10/£20/£50/£100 (insert random figure here)"
"The expiry date was printed on the SEL, and it's the customer's responsibility to check this"
"It's not our fault, an outside company does the promotional displays, therefore the policy does not apply"
"You've been overcharged in this store before, and the policy can be used a maximum of once per customer"
"You knew the actual price before you bought it, therefore you're trying to commit fraud and you're banned".

You get the general idea.

All this pantomime is just part of the game to hardened R+Rers and it generally gives us great amusement, but what's particularly unpleasant is when you see someone in front of you at the CS desk being given a refund of only the difference, particularly when it's an elderly person, and you know full well the CS is deliberately ripping them off. I've witnessed this on more than one occasion, and it's no less repugnant than stealing from an old woman's handbag.

MyUserNamesTaken

leadhead wrote:

That must be Spa's shop MUNT.........lol

I know for a fact it wasn't Spa's store. The store I had trouble with is a superstore. Spa doesn't work in a normal superstore.

hardy

Re. Taxiphil's post at #704:-

"..............but what's particularly unpleasant is when you see someone in front of you at the CS desk being given a refund of only the difference, particularly when it's an elderly person, and you know full well the CS is deliberately ripping them off. I've witnessed this on more than one occasion, and it's no less repugnant than stealing from an old woman's handbag."

I couldn't agree more. I also find it shocking when an overcharge is brought to their attention and rather than correctly label the offending item, the CS staff deliberately remove the shelf price, thereby knowingly continuing to overcharge each and every customer from that point forward. This often continues for weeks at a time and shows that they are not at all sorry for the overcharge having occurred in the first place but are only sorry that it was brought to their attention. It shows utter contempt of subsequent customers and is deliberate and illegal.

Wonder if Sir Tel would condone such practices or whether such staff would be disciplined for acting outside of the company's clearly defined policy and leave them taking the blame for such actions???!!! Even if they claim they are only acting as directed, I would like to bet that they would not be able to prove that the order had come from above! I feel sorry for certain Tesco employees, acting in blissful ignorance in this way. It's only a matter of time before someone (customer or manager) gets them to account for such actions!!! Hope they've taken legal advice for acting in such deliberately fraudulent ways!!!!

bentleyjack

I have just heard from a manager my local store that Tesco are going to change the misprice policy in the next couple of months! In the future you will only receive the difference back.

Anyone else heard this?

Constantine

bentleyjack wrote:

I have just heard from a manager my local store that Tesco are going to change the misprice policy in the next couple of months! In the future you will only receive the difference back.

Anyone else heard this?

There have been a few posts along those lines...:rolleyes:

woohoo_postingid

"Double the difference back" seems to be the most common theory for when it changes

ginjim

hiya constntine have you had your pdf file yet?

Odd_Fellow

hardy wrote:

edit....

I couldn't agree more. I also find it shocking when an overcharge is brought to their attention and rather than correctly label the offending item, the CS staff deliberately remove the shelf price, thereby knowingly continuing to overcharge each and every customer from that point forward. This often continues for weeks at a time and shows that they are not at all sorry for the overcharge having occurred in the first place but are only sorry that it was brought to their attention. It shows utter contempt of subsequent customers and is deliberate and illegal. edit....

I think you may be missing the point.

1) It's more unlawful than illegal - there's a distinct difference.
2) If only 1 price is shown, then no offence is being committed. In the case of meat, if 25 products are more expensive than one or two but there's no SEL or other indicator that it should be cheaper, the price on the pack is the only indicator, therefore it is the correct price.

What you may be alluding to is that the staff know there's supposed to be an offer (or an overcharge) on and know that it's not working. The only immediate thing they can do is not draw attention to the offer - it's not within their remit to "correct" the system.

I fully understand your point and agree with it in general; I just wanted to clarify things.

Odd_Fellow

Hand up all those who will reduce or strop shopping at Tesco if / when the R&R policy is removed.