Tesco misprice discussion area part 17

spa2k

I wish to state that I don't really have a problem with people that do return dvd's etc - if the CSA's chose to ignore policy then it is their lookout and their job at risk however my question is aimed at those that complain when Tesco won't take a dvd / cd etc back. It is those same people who complain (quite rightly) when r&r is refused. That to me smacks of double standards as they want to complain when Tesco wont stick to policy and then complain again when they do - and some of the more recent posts seem to be aimed at getting CSA's to ignore the "no returns" policy on entertainment.

Surely this is exactly what the same people CLAIM that management tries to do with the R&R policy and most vehemently complain about!

ginjim

Anyway how was your holiday? although it is off topic

spa2k

ginjim wrote:

Anyway how was your holiday? although it is off topic

A rather relaxing week thanks, went nowhere, did nowt of great importance but it was a week away from work......only a few weeks to go until i have another one!!!!

chrispyphillips

Hi guys, sorry but I got a tesco question.

I'm an R&R virgin :embarasse, and have been reading about the sort of deals thats available out there and have a few questions.

basically I wnt to know, how you come about finding these out? do you randomly check for these things, or are you just lucky when you take items to the checkout? Also, is the best way to look at the price label, then take the item to one of the instore scanners and see if its different? THEN.... do you take it to get scanned, pay for it, and immediately march to CS, or do you tell the till person of the error, or take it to CS without buying it and tell them of the fault? I dont wanna go doing things wrong do I?

Any help would be appreciated so thanks in advance!

spa2k

chrispyphillips wrote:

Hi guys, sorry but I got a tesco question.

I'm an R&R virgin :embarasse, and have been reading about the sort of deals thats available out there and have a few questions.

basically I wnt to know, how you come about finding these out? do you randomly check for these things, or are you just lucky when you take items to the checkout? Also, is the best way to look at the price label, then take the item to one of the instore scanners and see if its different? THEN.... do you take it to get scanned, pay for it, and immediately march to CS, or do you tell the till person of the error, or take it to CS without buying it and tell them of the fault? I dont wanna go doing things wrong do I?

Any help would be appreciated so thanks in advance!

Your best port of call would be the first couple of posts in this thread...link below;)

Your question is asked innumberable times per week and each time people are pointed to the first couple of posts....good luck in your hunt!


click http://forums.moneysavingexpert.com/showpost.html?p=3943583&postcount=1

leadhead

spa2k wrote:

Now it is Tesco's clearly stated policy that games / cd's / dvd's are not exchanged / refunded unless faulty.

Spa, while I see your reasons for posting this, is the reason for the dvd/cd/games part of the policy not just down to performing rights/counterfeiting problems, and is that not nullified by the fact that the items are returned still sealed.....i always advise Never to accept opened items of this nature.

Addendum....and Tescos cant add "non sealed" to the policy as some stores actually open these items to display empty cases, so in these stores all are sold unsealed.

JeLLyMaN_2

Sorry to be a lil' slow But can someone tell me what CSA and HO mean please? I know CS(D) stands for Customer Service (Department) but the A has me all confused hehe. And the HO? I thought it was a mix up of OH (other half) but I guess not haha.

Thanks

FloFlo

JeLLyMaN wrote:

Sorry to be a lil' slow But can someone tell me what CSA and HO mean please? I know CS(D) stands for Customer Service (Department) but the A has me all confused hehe. And the HO? I thought it was a mix up of OH (other half) but I guess not haha.

Thanks

customer service assistant
head office

JeLLyMaN_2

FloFlo wrote:

customer service assistant
head office

Thanks very much

rdwarr

Bedknobs and Broomsticks is always Miss Price'd.