Tesco misprice discussion area part 17

taxiphil

cheapskate58 wrote:

Sorry, I just cannot agree that Big T all the others set themselves up to fleece their customers and thus, should the opportunity present itself, it's alright to fleece them when the opportunity presents itself.

Cheapskate, I'd like to challenge you here.

I've been banging out the old chestnut below for months (and so have others).

So far not a single one of the Tesco apologists has put up a counter-argument to it. Fancy a crack at it? Go on, I dare you....

taxiphil wrote:

Tesco have the technology at their disposal to trace everyone they've already overcharged who used a Clubcard or a debit/credit card, after the misprice is brought to their attention.

They could make an automated refund or goodwill gesture in the way of adding points to all those peoples' accounts.

But they choose not to. Which in my book is the same as knowingly retaining stolen money, when you know who the rightful owner of that money is.

e.g. look at the misprices on Coke and pre-packed meat in all of Tesco's 1000+ stores since the start of this year. It's a biggie! Tens of thousands of people buy Coke and meat from Tesco. Only a tiny fraction of those people got the R+R on it. But the p1sspoor pricing integrity just went on, and on, and on, and more and more customers unknowingly got fleeced.

Summary: Tesco are sitting on millions of pounds which they know has been taken unlawfully and does not belong to them. In the majority of instances they even know who the money belongs to! (assuming it's a minority who always pay by cash and don't have a Clubcard). But they've chosen to keep that money. Even if they were to claim it was a massive logistical task to trace the owners of the money (which I don't think it is, as they successfully target 30+ millon people with personalised Clubcard junk mail), they could give the lump sum to charity, by way of acknowledgement that it's not theirs to keep.

Defend...

somerandomguy_2

cheapskate58 wrote:

Changed the price from what it scanned to what it was priced on the shelf I presume. I didn't follow them around to see what they had done - that's why they had the policy I presume. It hurt each store to R&R so they were encouraged to make corrections.

That's a huge presumption on your part then - that they actually resolved the overcharge. The likely actions in order of likelihood are:
a. Did nothing and allowed many more customers to be overcharged
b. Removed the SEL and allowed many more customers to be overcharged unknowingly (not to mention illegal pricing...)
That's it - from my reading of these threads, Tesco have never adjusted the scanning price to relflect the SELs as you presume they did in this case.

cheapskate58 wrote:

The sheer number of products sold and the various pricing differentials caused by competitor and other pressures makes shelf pricing versus scanned pricing a hugely complex issue.

Sorry, but I have to disagree with you on this - there is a simple techology that has been around for a few years now, electronic SELs. In many supermarkets in France the SELS are LCD screens with an RFID chip inside - update the price on the computer and the SEL updates. No more mispricing.
Safeways even started implementing these until Morrison bought them out.

The real solution for Tesco is to get their pricing correct - that would stop EVERY SINGLE R&R

kippygirl

Quote from Telegraph article: "Almost all of the products that were said to be mis-labelled had the correct shelf labels and price stickers."

Sorry if this has already been mentioned, but do you think the journalist actually scanned all the items to check they were correct? What he needs is an expert R&Rer who could go with him to Earl's Court store in West London to show him how it's actually done!!

amosworks

Ok, well it's very interesting to read both sides of the argument when it comes to R&R. I am very sorry for also being a very simplictic MSE'er, so my question is this:

Now that R&R is coming to an end, how will we screw Tesco next?

I assume there will be some thread starting up to give advice on how to go about getting DtD on items, resulting in a larger payment than the cost of the item in the first place?

Or do we all move on to the second best supermarket for free stuff (I think ASDA with the £2 gift cards is next best?).

I care not for what has happened here, I just now want to know where my next source of free goodies is. I'm sure many others do too.

Amos

TESCO_R+R_RAIDER

R+r Is Nearly Gone Post Ur Last R+r Misprices Here.
Also Will U Countinu To Shop At Tesco Now

leadhead

amosworks wrote:

Ok, well it's very interesting to read both sides of the argument when it comes to R&R. I am very sorry for also being a very simplictic MSE'er, so my question is this:

Now that R&R is coming to an end, how will we screw Tesco next?

I assume there will be some thread starting up to give advice on how to go about getting DtD on items, resulting in a larger payment than the cost of the item in the first place?

Or do we all move on to the second best supermarket for free stuff (I think ASDA with the £2 gift cards is next best?).

I care not for what has happened here, I just now want to know where my next source of free goodies is. I'm sure many others do too.

Amos

I assume we'll all just stay here, after all this is the misprice discussion thread, not the RandR thread....and mis prices will still be reported on the mis price only thread.

TESCO_R+R_RAIDER

FloFlo wrote:

Haven't noticed any change to CS boards anywhere near me, could there be any truth in the rumour that it is only being trialled in certain stores. Or has it been confirmed as a whole company policy change?

IN THE LAST FEW DAYS IN MY LOCAL TESCO EXPRESS SHOPS THE NEW BOARDS HAS BEEN PUT UP . SO I THINK ITS GOING NATIONAL THIS WEEK.

zultan

ginjim wrote:

now ur being silly there is nothing illegal about buying products that are clearly marked at a price
but there is a legal question whether people should pay for goods that is not clearly priced and paid a higher amount at the till

Setting out to be deliberately overcharged, so that you can exploit a policy is obtaining property by deception. Difficult to prove - and would bring adverse publicity - but illegal none-the-less.

ginjim

how about deliberately overcharging?
gordon ramsey books still out there for over 3 weeks
psp games wrongly priced stickers out there for over a month
xbox 360 consoles wrongly priced distribution stands out there for a week(apparently being told not to take them down)
game/cds of the week posters out there for weeks on end)
the list can go on further

josie

zultan wrote:

Setting out to be deliberately overcharged, so that you can exploit a policy is obtaining property by deception. Difficult to prove - and would bring adverse publicity - but illegal none-the-less.

Old chestnuts spring to mind again! If Tesco got it right in the 1st place, we wouldn't be able to do it. Also, if you read the link to the Telegraph article Martin Lewis doesn't have a problem with it! It's Tesco who have been offering the RnR to try and avoid the previous expense involved with fines from Trading Standards.

And what about all the other poor people who have been overcharged and not even realised! Shame on you!!!:mad: