Tesco misprice discussion area part 17

Coupon-mad

bleugh wrote:

hehe,

looks like I emmigrated around the right time then :-(

dammit though, means no fun in May when I come back for a couple of weeks now!

ho Hum

Hi bleugh, you haven't missed much as you can see. How's things where you are, have you been overcharged anywhere?

ben500

cheapskate58 wrote:

Sorry, I just cannot agree that Big T all the others set themselves up to fleece their customers and thus, should the opportunity present itself, it's alright to fleece them when the opportunity presents itself.

If you want to really see an arrogant supplier, you should look at Ryanair. The attitude of Ryanair is "We make you think we are so cheap that you book with us regardless. If we then stuff a load of surcharges on top, it's too late anyway - you'll have to cough up or not fly with us at all. In any event, so many people now use us that we are starting to put our competitors out of business so you'll have to put up with us in the end or you won't be able to fly in Europe so really - UP YOURS!!!"

I'd like to see Martin argue the toss with Michael O' Leary:D

So how do you explain their failure to rectify misprices? The vast majority of misprices never being rectified and only resolved by the end of a promotion, is that deliberate? Or is it inefficiency? Or perhaps wilfull neglect? Take your choice or add your own explanation or defination.

puddings_2

baldeagle09 wrote:

Don't quote me on this but a figure of £8 million last year springs to mind on the amount Tesco's paid out on R&R's

sorry couldn't resist!

cheapskate58

Coupon-mad wrote:

Cheapskate, I didn't say they set themselves up to fleece customers. That's not what I think nor what I meant by my post.

But unfortunately, IMHO overcharging is happening more at Tesco than at other supermarkets I have frequented. And the bully-boy tactics exhibited by some Managers - and banning of customers who have behaved in a completely legal and non-threatening way - is confined just to Tesco because of their own policy.

Obviously other Supermarkets ban troublemakers...but we are not talking about those, we are talking about normal customers who have been overcharged. Anywhere else, you'd get an apology and a refund of the difference. At Tesco, the policy looks even better....until a customer dares to claim serial overcharges or a 'biggie'....or sometimes just because the CS staff or Manager don't want to honour the policy.

I can't see this changing with the new policy unfortunately. Customers may still face an argument if they dare to notice more than one overcharge in a week. Good luck to everyone, I think I may stick mainly to Asda or Waitrose as they accept coupons off your shopping too, without the aggro.

But mis-pricing is NOT over-charging - hence Tesco's policy. It was a genuine attempt to show better customer service in a world that is bound to have mistakes caused by staff, computer systems or whatever.

Now, it's going to end and thanks must go to those greedy, grasping gits who have knackered this rather generous offer from Tesco and made them revise it to a standard "double the difference of the overcharge".

In the long run, who will have gained from MSE'ers hunting down the Tesco R&R policy to extinction:rolleyes:

ben500

cheapskate58 wrote:

Utter cr*p.

What Tesco is doing is winding up a very customer-supportive programme because it has been abused by too many greedy grasping gits - a lot of whom frequent MSE unfortunately:p

If Tesco had stitched up so many people over the years, then why have they become so successful?

Across the board, Tesco has been instrumental in reducing the cost of goods to millions of consumers. It's a shame that abuse of a really good pro-consumer policy has been wrecked by a bunch of greedy gits :mad:

I'd rather they got the price right in the first place than make false promises about rectifying it after the event in the hope I don't notice it.

ben500

cheapskate58 wrote:

But mis-pricing is NOT over-charging - hence Tesco's policy. It was a genuine attempt to show better customer service in a world that is bound to have mistakes caused by staff, computer systems or whatever.

Now, it's going to end and thanks must go to those greedy, grasping gits who have knackered this rather generous offer from Tesco and made them revise it to a standard "double the difference of the overcharge".

In the long run, who will have gained from MSE'ers hunting down the Tesco R&R policy to extinction:rolleyes:

Everybody because presumably now they have the new policy all the prices will be right.:rotfl: :rotfl: :rotfl:

cheapskate58

ben500 wrote:

So how do you explain their failure to rectify misprices? The vast majority of misprices never being rectified and only resolved by the end of a promotion, is that deliberate? Or is it inefficiency? Or perhaps wilfull neglect? Take your choice or add your own explanation or defination.

Of course they rectify mis-prices. Do you really believe that a company as big as Tesco would be fleecing their customers on a grand scale? For example, yoghurts advertised at 35p then sold at 40p.

Give us a break!

The sheer number of products sold and the various pricing differentials caused by competitor and other pressures makes shelf pricing versus scanned pricing a hugely complex issue.

I thought that Tesco's solution to any of these problems was a genuinely generous solution and I benefited from it once - getting a £20 odd dvd box set free when I complained that I'd been over-charged by a couple of pounds.

However, I didn't then go and post the mis-price to alert others to a scam or go around Tesco stores myself to clear them out of stock.

The result of all this is that Tesco has withdrawn a rather generous offer and the majority have been stiffed by a greedy minority:mad:

Oh well:rolleyes:

cheapskate58

ben500 wrote:

Everybody because presumably now they have the new policy all the prices will be right.:rotfl: :rotfl: :rotfl:

Well rolling on the floor laughing may be an appropriate sentiment - or not:p

The prices will never be right 100% of the time - we live in reality, not utopia. Unfortunately, redress is now double the difference that you were overcharged rather than a refund and getting to keep the goods.

I ain't rolling on the floor laughing at that particular outcome:mad:

ben500

cheapskate58 wrote:

Of course they rectify mis-prices. Do you really believe that a company as big as Tesco would be fleecing their customers on a grand scale? For example, yoghurts advertised at 35p then sold at 40p.

Give us a break!

The sheer number of products sold and the various pricing differentials caused by competitor and other pressures makes shelf pricing versus scanned pricing a hugely complex issue.

I thought that Tesco's solution to any of these problems was a genuinely generous solution and I benefited from it once - getting a £20 odd dvd box set free when I complained that I'd been over-charged by a couple of pounds.

However, I didn't then go and post the mis-price to alert others to a scam or go around Tesco stores myself to clear them out of stock.

The result of all this is that Tesco has withdrawn a rather generous offer and the majority have been stiffed by a greedy minority:mad:

Oh well:rolleyes:

Now who's being naive here? You didn't post to alert others so they could scam or you didn't post allowing the misleading pos to lure others into the same false impression you got when you saw it and thus resulting in them being overcharged? Do you honestly suppose those items remained on the shelves or were they picked up by unsespecting customers who then went on to get overcharged?

FloFlo

Roll on double the difference in stores near me, the r&r I had today would have been even more if they had the double the difference in force now.:T

For those that don't r&r, have no interest in r&ring and aren't able to converse in a civil manner with those who r&r without name calling - I would respectfully suggest that the miserable beggers push off and post elsewhere.:D