Tesco misprice discussion area part 17

Hermann

webuserisme wrote:

Any accountants on here? Wouldn't Tesco be compelled to list 'losses' made on R&R as a separate figure or would it just be lumped in with what is probably already a huge 'waste' figure? It really would be great if the total yearly figure for R&R was shown separately.

I believe Tescos should indeed list those refunds seperately from wastage.
Items given away for free must be accounted for at an amount equivalent to their sale value so that tax can be paid correctly.
For the Tax calculations the items were sold at the normal price.

Wastage such as out of date or theft would be dealt with differently by the Tax man.

Of course I somehow doubt that Tescos will have accounted correctly for this and there may well be a few more millions missing from their tax payments.

They may even have an office dedicated to convincing the taxman that these items were effectively 'stolen' from the company and therefore no tax to pay on them.

ben500

What Tesco are doing is the equivalent of a surgeon handing a patient a cup to catch the blood ousing from an artery rather than stitch the wound.

cheapskate58

ben500 wrote:

What Tesco are doing is the equivalent of a surgeon handing a patient a cup to catch the blood ousing from an artery rather than stitch the wound.

Utter cr*p.

What Tesco is doing is winding up a very customer-supportive programme because it has been abused by too many greedy grasping gits - a lot of whom frequent MSE unfortunately:p

If Tesco had stitched up so many people over the years, then why have they become so successful?

Across the board, Tesco has been instrumental in reducing the cost of goods to millions of consumers. It's a shame that abuse of a really good pro-consumer policy has been wrecked by a bunch of greedy gits :mad:

Hermann

cheapskate58 wrote:

What Tesco is doing is winding up a very customer-supportive programme because it has been abused by too many greedy grasping gits - a lot of whom frequent MSE unfortunately:p

Yes some people have suggested that a lot of staff read the forums.

In fact I think I read in the Telegraph that Tesco staff were using the forum.

insight101

cheapskate58 wrote:

If Tesco had stitched up so many people over the years, then why have they become so successful?

So successful at removing competition from the market place, fixing high prices for basic foods. I don't need to say any more

This site is about consumer revenge, which we have been doing and hurting a large corporation which makes too much profits from use all.

Most of the shoppers on this site will buy the promotional offers / BOGOF deals which Tesco overcharge on all the time.

Well done everyone for stitching up tesco in the last 2 years for there mistakes. It must be a large amount..LOL

Coupon-mad

Cheapskate, it is/was never 'a very customer-supportive programme'. You don't really think that it was brought in because Tesco love their customers so much do you? Tesco did not get as huge as they are by introducing policies where there is 'nothing in it for them'.

R&R was brought in as a sales gimmick when Tesco had many, many less products than they do now, and a different pricing/labelling/till system than they do now. The truth is the policy no longer stands up to even the slightest scrutiny, as we have proved, so Tesco have pulled it.

Tesco overcharge customers every day, in every store I am sure. And in many of those stores*, week in, week out, unsuspecting customers have been deceived into accepting less than the full refund they are entitled to. That's what most customers do not realise. We have done nothing wrong in highlighting these facts and spreading the word within Martin's brilliant 'consumer revenge' site.

If anyone is greedy it is obviously Tesco, but of course if this issue does become more publicised they may try to use us as scapegoats because they are powerful enough to steer some journalists away from the real issues.....of rife overcharging, non-adherence to policy, bully-boy tactics and in some cases, customer bans for daring to ask for the advertised refund.

I am sure, like Martin Lewis, there must be other journalists who can see the bigger picture here?



* Not Constantine's or Spa2k's stores, as far as I understand. Why couldn't all stores just concentrate more on getting the prices right?

cheapskate58

insight101 wrote:

cheapskate58 wrote:

If Tesco had stitched up so many people over the years, then why have they become so successful?

So successful at removing competition from the market place, fixing high prices for basic foods. I don't need to say any more

This site is about consumer revenge, which we have been doing and hurting a large corporation which makes too much profits from use all.

Most of the shopper on this site will buy the promotional offers / BOGOF deals which Tesco overcharge on all the time.

Well done everyone for stitching up tesco in the last 2 years for there mistakes. It must be a large amount..LOL

Removing what competition precisely? Inefficient retailers that charge an absolute fortune for everyday goods?

Remember, Tesco were the first to sell "supermarket special" DVD players - £180 when they were £500+ everywhere else!!! Less than £18 would get you one the last time I checked!!!

The "poor" manufacturers would be happy to retain a fragmented distribuition network - it helps to keep prices UP!

The farming community probably have a genuine case against the power of supermarkets; yet it is up to them to unite and become powerful producers to negotiate with supermarkets - the NFU seem to be particularly culpable in their ineffectiveness.

It's only a small thing but ultimately I'm sorry that Tesco has seen fit to withdraw their R&R policy. However I can see why they had to stop the greedy manipulation of a genuine benefit by a minority of grasping gits:mad:

cheapskate58

Coupon-mad wrote:

Cheapskate, it is/was never 'a very customer-supportive programme'. You don't really think that it was brought in because Tesco love their customers so much do you? Tesco did not get as huge as they are by introducing policies where there is 'nothing in it for them'.

R&R was brought in as a sales gimmick when Tesco had many, many less products than they do now, and a different pricing/labelling/till system than they do now. The truth is the policy no longer stands up to even the slightest scrutiny, as we have proved, so Tesco have pulled it.

Tesco overcharge customers every day, in every store I am sure. And in many of those stores, week in, week out, unsuspecting customers have been deceived into accepting less than the full refund they are entitled to. That's what most customers do not realise. We have done nothing wrong in highlighting these facts and spreading the word within Martin's brilliant 'consumer revenge' site.

If anyone is greedy it is obviously Tesco, but of course if this issue does become more publicised they may try to use us as scapegoats because they are powerful enough to steer some journalists away from the real issues.....of rife overcharging, non-adherence to policy, bully-boy tactics and in some cases, customer bans for daring to ask for the advertised refund.

I am sure, like Martin Lewis, there must be other journalists who can see the bigger picture here?

Sorry, I just cannot agree that Big T all the others set themselves up to fleece their customers and thus, should the opportunity present itself, it's alright to fleece them when the opportunity presents itself.

If you want to really see an arrogant supplier, you should look at Ryanair. The attitude of Ryanair is "We make you think we are so cheap that you book with us regardless. If we then stuff a load of surcharges on top, it's too late anyway - you'll have to cough up or not fly with us at all. In any event, so many people now use us that we are starting to put our competitors out of business so you'll have to put up with us in the end or you won't be able to fly in Europe so really - UP YOURS!!!"

I'd like to see Martin argue the toss with Michael O' Leary:D

bleugh

hehe,

looks like I emmigrated around the right time then :-(

dammit though, means no fun in May when I come back for a couple of weeks now!

ho Hum

Coupon-mad

cheapskate58 wrote:

Sorry, I just cannot agree that Big T all the others set themselves up to fleece their customers and thus, should the opportunity present itself, it's alright to fleece them when the opportunity presents itself.

Cheapskate, I didn't say they set themselves up to fleece customers. That's not what I think nor what I meant by my post.

But unfortunately, IMHO overcharging is happening more at Tesco than at other supermarkets I have frequented. And the bully-boy tactics exhibited by some Managers - and banning of customers who have behaved in a completely legal and non-threatening way - is confined just to Tesco because of their own policy.

Obviously other Supermarkets ban troublemakers...but we are not talking about those, we are talking about normal customers who have been overcharged. Anywhere else, you'd get an apology and a refund of the difference. At Tesco, the policy looks even better....until a customer dares to claim serial overcharges or a 'biggie'....or sometimes just because the CS staff or Manager don't want to honour the policy.

I can't see this changing with the new policy unfortunately. Customers may still face an argument if they dare to notice more than one overcharge in a week. Good luck to everyone, I think I may stick mainly to Asda or Waitrose as they accept coupons off your shopping too, without the aggro.