Tesco misprice discussion area part 17

MyUserNamesTaken

Shokami wrote:

Found this on the Asda website in the last 15 minutes. I think you'll find that a £2 giftcard is given for each product, not each item. You do also get a giftcard for undercharges for each product you have been 'mischarged' for. A mischarge covers both an undercharge and an overcharge.

"What happens if I am overcharged?
If you have been overcharged in any of our stores we will gladly refund the difference (if you have been overcharged) and give you a £2 Gift card voucher for each product you have been mischarged for."

I think you'll find that it's one £2 gift card per item, not product.

I forgot to say that I also have a letter from Asda House stating that you get a £2 gift card per ITEM overcharged, regardless of how many of the same item you have bought. I've had this confirmed a number of times by Asda HO. You don't get a gift card for undercharges any more. The policy changed recently. That's why it's no longer mentioned on the Asda website (in the part you've quoted).

FloFlo

zultan wrote:

But Ben500's efforts weren't a waste of everyone's time?

If you've ever had to stand and wait for over 40 minutes for a refund you don't object to Tesco staff having some of their time wasted. As the post before yours said Tesco could have avoided any wasted time by giving good customer service and not rescanning the shopping for such a paltry amount, they should have exercised their descretion and commonsense and refunded double the difference immediately.

zultan

FloFlo wrote:

Tesco could have avoided any wasted time by giving good customer service and not rescanning the shopping for such a paltry amount, they should have exercised their descretion and commonsense and refunded double the difference immediately.

So even though he was taking the pi$$ Ben was in the right?

puddings_2

FloFlo wrote:

If you've ever had to stand and wait for over 40 minutes for a refund you don't object to Tesco staff having some of their time wasted.

It made no difference to the Tesco CS staff whether they were dealing with Ben or dealing with somebody else or filling shelves or whatever, because they were being PAID for being there. Unless Ben has gainful employment as a Tesco anarchist then it was only his time that was being wasted.

Ben did it to make a point rather than for financial gain? then maybe it wasn't a waste of his time. Personally, I'm here for financial gain as I guess most other people are too. This website is called Moneysavingexpert not MORALsavingexpert but each to their own

As far as R&R ending, anybody that didn't expect Tesco to close the loophole eventually was being naieve. Be positive - another lucrative l:question::question:phole will appear somewhere else. This website has plenty of clues where to look!

amosworks

Eeep, I am saddened it seems R&R is coming to an end. My local store board is still the old policy not the D&D policy.

So I think we now need to start collectively reporting misprices to TS so Tesco get fined. Let them know we will keep doing it until we get the old policy back.

supermezzo

Were there no railings to chain yourself to Ben500? ;-))
Bravo that man. It proves that the prices vary wildly, even with the same shopping, and that Tesco staff do not have the confidence in their own judgement to exercise a little common sense. Much easier to troll out 'computer says no' and pass the buck......or in this case, lose a sale.

Park_Ranger_2

zultan wrote:

But Ben500's efforts weren't a waste of everyone's time?

I know ben500 partly engineered the situation and did this for his own reasons. I'm not making any judgement on these but they are important to him so he felt it wasn't a waste of his time. (I'm not supporting him BTW just stating a fact).
Taking ben500s post at face value, for T go through the process of finding a supervisor, opening a till, rescanning the items, was simply not cost effective, irrespective of any customer relations aspect.
Add in the service element and T had a chance to provide good service and recover a sale for a paltry amount and blew it. If this had been a real life situation and it had happened to me I would have told them to keep the goods as soon as they said they were going to rescan everything.
But to come back to your question, if T had applied more common sense and treated him as an individual it would have been more difficult for him to withdraw from the transaction and it would have been ben500s time that was wasted, not the stores.

ben500

Little_John wrote:

It is a game, everyone in the house is out every Tuesday and Thursday nights. I either play on one of the many free consoles I have had or go out to mates or go to Tesco. I also drive 1000's of miles a month for work so I pass alot of stores so I call in my sat nav warns me if I am within 1 mile of a store. :eek: yes some people tell me it is sad, I reply with a list of my impresive haul and they then ask how it works and want to come with me on a trip.

Well ben500 controversial to the end no matter what you post someone doesn't like it. It was poor for the store to disagree with you when you informed them they had charged you wrong, what could they have done? if you had informed them where the mistake was then they would have fixed it I assume. The only way they could have sorted it was to check all the prices of the items on the shelves and find the items casuing the overcharge.

Its a shame all that food may have gone to waste, It could have been sent to starving babies in where ever bolocks they only want sacks of rice not billy bear (preformed meat I know sold in asda) and warbys bread allthe tinned stuff may get put back but who cares the staff should have delt with the problem better. I have done a similar thing in the past but only about 15 items when I was informed they wouldnt adhere to their policy I requested a refund on every thing.

I don't know about the end, I think you'll find the fat lady is still gargling in the dressing room on this one, and no toys no pram just unadulterated amusement on my part.

supermezzo

Correct - I am in no way done singing yet Ben500....However, stop peeping in my dressing room.

ben500

Perhaps I should have asked them to scan it all again? and again and again and again until they got two sets of figures that match then we could have made a negotiated settlement on an averaged amount ?

Perhaps they could have as some have pointed out acknowledged the mistake immediately and paid dtd, was it necessary to actually find the offending items (there were three by the way) did it matter? the error was there.

My intentions were never to offend, obstruct or delay the individuals but the organisation, and to that end I would say I was pretty successful, I am but one individual and the impact although small was made, as were my efforts regarding r&r prior to the development of this thread and the results borne from it, and look where we are today, two years of extremely successful r&r'ing for how many people? who knows? I bet Tesco have a rough idea! But they aren't telling are they, no they are attempting to minimise the cost rather than the risk!!

For me things have changed only to the tune that now it is prudent in some cases to reject the goods prior to contract rather than post contract.