Tesco misprice discussion area part 17

plymouthbear

probably go back after 5.00pm and get another. new shift then, and different cs.

ben500

Tesco would do well to remember an old idiom.

You have only won the war if your enemy concedes defeat and accepts your victory or is completely vanquished, I personally do not consider myself either.

supermezzo

zultan wrote:

How can it be considered overcharging when it's Tesco that set the prices? The consumer either agrees to pay the price or doesn't - if no SEL is displayed, then the label on the product has to be correct, if that's what it scans at.

If that product isn't advertised anywhere else then it's not an overcharge I guess - but a lot of products are advertised in National and local press, flyers and signs/posters around and outside the store, end of aisles etc

So if you see a poster in the fish aisle for £x per kilo, you expect it to be £x per kilo, whether there is a label there to verify it or not. And unless you check your receipt........

ben500

A balanced report by one of the media kittens, let's see if one of the tigers gets it's jaws on the flesh rather than the bone, Mr Derbyshire might have done a little more research and be in a position to provide a better picture.

Nice quote by Martin though I thought, particularly the reference to the customer being misled which is often forgotten by Tesco et al in their eagerness to promote their own innocence and depict themselves as victims rather than the instigator.

ben500

This thread came about as a result of persistant overcharging in Tesco stores some two years ago, since then thousands of posters have obtained goods absolutely free of charge from Tesco as a result of their policy to refund the full price of an overcharged item AND allow you to keep the product.
Posters have obtained amongst other things,

XBox 360' consoles and games
PSP' consoles and games
DVD's
CD's
Television sets
HiFi's
Almost any electrical item you can think of in their stores have at some time been obtained.
Meat by the cowload
Fish by the trawlerload
Frozen foods
Well you get the picture if they sell it we have had it.

But most importantly if you look through the threads you will see often times we refer to:

"Unsuspecting customers flocking through the tills and being fleeced by overcharging"

WE ARE TALKING ABOUT YOU!

ginjim

beer wine champagne too

webuserisme

Any accountants on here? Wouldn't Tesco be compelled to list 'losses' made on R&R as a separate figure or would it just be lumped in with what is probably already a huge 'waste' figure? It really would be great if the total yearly figure for R&R was shown separately. Whilst i totally accept that it would STILL constitute a miniscule figure compared to turnover, the amount they were 'paying out' clearly had an affect or they wouldn't have risked the potential bad publicity in scrapping it. Plus, don't forget for all the huge turnover on this huge business, the net profit is pretty 'small' in &tage terms (6% of t/o?) so any things they had to 'give away' has a decently detrimental affect on profitability. I genuinely can't remember me visiting without them losing money on my transaction (assumption based on net %tage profitability). Maybe I'm sad but the feeling does give me a warm glow.

ben500

webuserisme wrote:

Any accountants on here? Wouldn't Tesco be compelled to list 'losses' made on R&R as a separate figure or would it just be lumped in with what is probably already a huge 'waste' figure? It really would be great if the total yearly figure for R&R was shown separately. Whilst i totally accept that it would STILL constitute a miniscule figure compared to turnover, the amount they were 'paying out' clearly had an affect or they wouldn't have risked the potential bad publicity in scrapping it. Plus, don't forget for all the huge turnover on this huge business, the net profit is pretty 'small' in &tage terms (6% of t/o?) so any things they had to 'give away' has a decently detrimental affect on profitability. I genuinely can't remember me visiting without them losing money on my transaction (assumption based on net %tage profitability). Maybe I'm sad but the feeling does give me a warm glow.

I don't think it's so much about how much it has cost them, more of how popular it has become and the POTENTIAL future loss that is the driving force behind the decision, as I say in an earlier post they have decided to attack the risk rather than the cause. It is not so much about the amount but the massive surge in the uptake that is the concern, as more and more people realise how often they are overcharged they become more resentful, whereas if someone had noticed on the off chance previously and seen it was a meagre amount, they may have regarded the effort to obtain that sum not worthy, they would now realise that totting up over their visits due to the regularity the sum can be quite substantial, This combined with the offer of r&r is a much greater incentive.

In essence if you think about all the money spent on Dotty's campaign it didn't achieve compared to the effect this thread has had on making customers aware of the policy, whilst nobody was availing themselves of the policy and Tesco were allowed to carry on robbing the lions share of it's client base the policy was a good thing for them. It served to boost customer confidence and concealed a MASSIVE problem they have with pricing integrity and a distinct culture of complacency towards rectifying price discrepancies at the same time, now it's becoming known to so many of their customers it serves only to embarass them every working hour of the day, and bring them into conflict with their customers on far too regular a basis. Just look back over the threads to see some horror stories at customer service desks all over the country.

As for the loss figures yes they are identifiable but as to who would have access to them is questionable, they may well not be identified by outsiders due to their insignificance after all we are talking about an UNLIKELY event here.

marymilkmaid

2 sel removed but 1 still in place when I had a r&r today. both sel removed on the other r&r i had today .

Some one had beaten me to the barbie ds game/ duracell batteries as sel had already been removed

webuserisme

Martin's quote from The Telegraph article:

"R&Ring is taking advantage of a Tesco policy and not a loophole in the law," he said. "Tesco is not forced to have that policy — it does this as a way to promote itself.

"If people are doing absolutely nothing illegal but doing a little research to take advantage of the policy then I haven't got a problem with it.

"If thousands of pounds worth of Xboxes walked out the door then it should teach Tesco to be a bit more careful about prices so that customers are not misled."

The man is a legend, don't you think?