Tesco misprice discussion area part 17

taxiphil

foreignshopper wrote:

On a slightly different subject I read some time back that it's always best to accompany the c.s. person back to get the label. My wife found a definate r&r on some meat and actually saw (from a distance) the c.s. girl remove the offending yellow SEL and disappear 'out the back' to return without it and deny it was ever there.

That, in my book, is total dishonesty by a staff member. If you're in a town in the south east beginning with A which has 2 stores, (not the Crooksfoot one) beware of a young lady named N-k-. However, she is not as clever as she thinks as my wife demanded a refund which she got, but the c.s. didn't notice that a £5 voucher had been used - net gain £5. Maybe the manager of that store is on the forum ???

I'm aware of that store and I've experienced exactly the same "vanishing SEL" syndrome in there. I think that such deliberate deception is bordering on criminality.

The Crooksfoot one, on the other hand, used to give out Xbox 360s for fun. I had two out of them on consecutive days and a PSP a few days later. The manager was delightful and congratulated me. He even treated us to coffees as a further apology. Customer service at its very best. It was the easiest store I ever R+R'd in.

Hermann

taxiphil wrote:

I'm aware of that store and I've experienced exactly the same "vanishing SEL" syndrome in there. I think that such deliberate deception is bordering on criminality.

The Crooksfoot one, on the other hand, used to give out Xbox 360s for fun. I had two out of them on consecutive days and a PSP a few days later. The manager was delightful and congratulated me. He even treated us to coffees as a further apology. Customer service at its very best. It was the easiest store I ever R+R'd in.

I wonder if the fact that that store has been the subject of a successful prosecution in the past might have something to do with the excellent customer service available there.

mcbain

hardy wrote:

Apparently, 2 include:-
Denton, Manchester
Staines, London
See http://www.arlington.co.uk/en/me_NewsDetail.aspx?id=4023b802-95fc-4aaf-9d31-99de21eaaed5

Sure there must be more out there. Anyone know?

telford & southampton are the others.

rombomb

Another R&Rer at my work (I put him onti it and he got a 360 out of it) has witnessed the new sign up and in place at a Tesco Express near to our work.

It does indeed state Double The Difference.

TGM

The new signs are up in my local Tesco now

leadhead

foreignshopper wrote:

I. The (white) SEL showed the price as £6.95. However, under that in smaller letters was the line "PM # £6.95" or something very similar. The store stated that this label actually means that the price of £6.95 ONLY APPLIES to packs actually marked at £6.95 which the old stock was. Therefore, they say, the packs marked at £7.25 are correctly priced. (the old packs were scanning correctly at the lower price) had quite a battle at one store on this issue re the Coca Cola

I argued that as a customer I cannot be expected to know what the small print on the labels means and R&R was eventually successful.

Is it only rombomb that cant see this??

It doesnt have to be an overcharge to get an RandR.

You can get an RandR when charged correctly.........if the SEL displays a lower price.

The SEL's dont always display the correct price!!

mikeywills

leadhead wrote:

Is it only rombomb that cant see this??

It doesnt have to be an overcharge to get an RandR.

You can get an RandR when charged correctly.........if the SEL displays a lower price.

The SEL's dont always display the correct price!!

Drop it leadhead, it isn't important, and if there are genuinely new signs up as some are commenting, then it will have been good while it lasted. Thank you mr T for all my goodies, god bless you you freebie mountain.

By the way if your listening sir Tel I think you may have just lost the custom I patronised on you, ahh.. never mind eh!

marymilkmaid

rombomb wrote:

Another R&Rer at my work (I put him onti it and he got a 360 out of it) has witnessed the new sign up and in place at a Tesco Express near to our work.

It does indeed state Double The Difference.

not in mine......yet

Had an r&r yesterday on barbie 12 dancing princesses for the ds. White sel £17.** & scanned @ £27.**

Refunded woth a smile. Also seen in another tesco but no stock on the shelf

mikeywills

leadhead wrote:

Pardon!!.............wtfh are you.

Sorry leadhead I can't decipher wtfh, my point is the conversation went on for about 3 hours yesterday and again this morning, about whether it is or is not an overcharge. I personally think enough has been said, you eloquently put your case across, and there is no need to redress the same topic again today. Forgive me if you think otherwise, its just my opinion.

ginjim

oh 20 quid cash sounds good