Tesco misprice discussion area part 17

GRFC1972

TGM wrote:

spa2k, yes its seems such an easy job to me, maybe you need help running your shop, after all, Toscos supermarkets are big grocers shops.

You want to use the coke as such a hard thing to sort out? The second an R&R is generated, is it too hard to completely remove ticket prices completely, then sort out the problem?
but 6 whole days! and it sill gets R&Red, come on.

Nobody admits to being a numpty, but there seems to be few working for Tescos.

Maybe, I'm wrong, some staff may not take working for a grocers shop as seriously as you.

It is not the staff that are numpties but the managers who allow practices such as not sorting out a problem once a customer has pointed it out.

hardy

Re Deedee73 at #1376

and re:-

hardy wrote:

As Tesco are apparently no longer confident that it an unlikely event when things don't add up, wonder if they'll be bringing Prunella Scales as "Dotty Turnbull" out of retirement to get the message across that as they're no longer confident about their pricing system, they'll no longer be prepared to refund the cost and let the customer keep the the goods!!!!!!!!!!!!

See
http://www.visit4info.com/details.cfm?adid=8977&bp=/search/?pg=charts&l=topceleb

Perhaps we should start a "Bring back Dotty Turnbull" campaign??!!

ginjim

tescos are saving money now.
they have transfered jobs to india. they do talkovers rather than actors because its cheaper. they use legal loopholes from not paying millions in tax and they are getting rid of the overcharging policy. it makes good business sense if u want to squeeze and save as much money as possible but how much more do they want?

mikeywills

Tescos are branching into the american market this year so every penny will count, it could be a very successful encounter it might not. I think a lot of publicity over here may create a few ripples over the pond, but would bad publicity here have any affect there I am not sure. As some might say, all publicity is good, unless you happen to be a turkey farmer at the moment.

hardy

From discussions on this board and from comments by Tesco employees, it seems to be generally accepted that the end of the reported end of the R&R policy is due to the fact that Tesco have had to give more refunds than was ever envisaged. Although some loyal Tesco employees appear to believe that this is due to R&R "abuse", the reasons for its termination are not the real issue. It is clear that the rationale behind its implementation in the first place was excellent. It is well published that the clever advertising campaigns associated with its introduction led to customer confidence and an increase in Tesco's market share. The simple truth is that the policy
would not be getting withdrawn if it had been an unlikely event for customers to be overcharged or if bills added up properly as they misled people into believing they would. However, as this is not the case they have had to refund££££££s more than ever anticipated and are now fully aware that the flaws in their systems make such claims a joke. I don't think that Tesco would be happy for it to become common knowledge (national / international) that due to such flaws in their pricing integrity. Customers can no longer be confident in shopping there (as withdrawal of R&R indicates).

hardy

leadhead wrote:

Its a pity the correct advert isnt now available.

Bet someone in cyberspace has a copy of it! Can't believe its disappeared into Tesco's archives forever (though no doubt, they hope it has)!

leadhead

hardy wrote:

Bet someone in cyberspace has a copy of it! Can't believe its disappeared into Tesco's archives forever (though no doubt, they hope it has)!

It was there 6 months ago, but they were asking £15 to view it, it was (as are others on that site) available for sale as well, we believe Tesco actually bought it, to stop us using it in evidence, if any evidence could be gained from a 10 year old advert.....that is.

Hermann

hardy wrote:

Bet someone in cyberspace has a copy of it! Can't believe its disappeared into Tesco's archives forever (though no doubt, they hope it has)!

I think TescoEmployee once said they had a copy of it.

ginjim

i don't believe it will make any difference
it was a few years back

supermezzo

Old board in my local tesco but very slim picking and same CS (who was very polite and smiled) who agve me a free dvd/video player a couple of days ago so didn't bother with the couple of meat possibilities. If you want to then there is (again!) topside with basting fat. Same label but different price and no 'flash' sticker on it and also some sirloins with the same problem.