Buy doesnt need item and wants to return

pinkshoes

Is your return address on the parcel? Surely if she doesn't collect, the parcel will just get returned to sender?

xjoannexxx

Yeh my address is on i sent it through parcel force so not sure why its at the post office as thought they would redeliver if she wasnt in

hermum

The help pages of Parcel Force, http://www2.parcelforce.com/help-information/frequently-asked-questions/arrange-redelivery
I wonder if as the original sender, you can contact them & ask for them to deliver it back to you, rather than hoping it gets returned to sender at some time.

xjoannexxx

I have just emailed them its worth a go i hope they can, i think the buyer is just trying to get out of paying for the parcel to be returned and id rather keep the dress than it just get lost

xjoannexxx

hi sorry to bump this up again but i am juast wondering were i stand the buyer still hasnt picked the dress up its still showing as at the post office and i havnt heard anything thing from them since they agreed to a mutal. i emailed parcel force and asked could the parcel be returned to the sender which they replied yeh but nothing has happened yet. so i am still stuck in limbo at the min.

chancesare_2

Is there a dispute open?

hermum

xjoannexxx wrote: »

hi sorry to bump this up again but i am juast wondering were i stand the buyer still hasnt picked the dress up its still showing as at the post office and i havnt heard anything thing from them since they agreed to a mutal. i emailed parcel force and asked could the parcel be returned to the sender which they replied yeh but nothing has happened yet. so i am still stuck in limbo at the min.

Find the number of the delivery office & see if it's still there. Most items are only left for 3 weeks before being sent back, so it may already have gone. You need to make sure that it gets back to you.
http://www2.royalmail.com/customer-service/personal-customers/top-questions/wheres-my-local-delivery-office
The advice above is for Royal Mail, I'm not sure about parcel Force but will be in the link that I gave you last time.
I don't know whether she can still open a claim if she's agreed to a mutual but it's an expensive way to find out, if she can. You need to be sorting this out, not leaving it as you could find yourself out of pocket a lot.
Maybe the girls story about her relationship going belly up is true & she can't bring herself to deal with it at the moment.

xjoannexxx

no there isnt a dispute open yet, she cant be that heartbroken she been omn ebay buying a bridal necklace loads of diffrent books and a fridgefreezer since so i dont belive her story

CountingPennies

You haven't refunded her yet have you? Hope you manage to get sorted. x

xjoannexxx

no havnt refunded yet waiting till i have my dress back, but i am fully excpecting her to open a INR or she is waiting till the dress is returned to me to save paying return postage