Buy doesnt need item and wants to return

enya_ntfc

Let her return it, make sure she sends it SD, refund her so you get your fees back (but not for either postage). Then list it on gumtree or similar, that way you get your payment in cash and the buyer can try it on to see if it fits.

chancesare_2

Does the buyer have the item or not? You say the tracking shows it is as the post office. I fear you may end up losing both the money and item.

PF take my parcels to the PO if I am out when they deliver. When I collect I don't sign and they aren't scanned. They probably still show as being at the PO when they are actually with me.

hermum

I really think that with the amount of money involved in this, you would be better to grit your teeth & ask the buyer to return the dress to you.
As chancesare said, you could end up losing both the money & the dress.

comic_sans

The OP is under no obligation to accept a return whatsover.

For those stating that ebay is increasingly geared towards the buyer and similar, this is certainly true, however this is to protect the buyer, the spirit it which this buyer protection is intended is being manipulated in this case.

This isnt a case of the buyer being scammed etc, this has been an honest transaction, so why should the OP be inconvenienced?

Sadly, the buyer could indeed damage the dress, open claims etc etc etc knowing they will be found in favour.

Sellers are held over a barrel in many cases, and this is one of them.

also, to state that the money is not yours until the buyer is really happy is patently not true in this case. this was a fair and square transaction.

soolin

Buyer does not have to damage the dress to get a return, they merely have to say to paypal that it is not as described- and paypal will almost certainly tell the buyer to return it for a full refund.

Any remark even silly ones like 'the colour looked different on my monitor' or ' I thought the sleeves were longer' would be enough to get a paypal SNAD claim to find in favour of the buyer.

comic_sans

soolin wrote: »

Buyer does not have to damage the dress to get a return, they merely have to say to paypal that it is not as described- and paypal will almost certainly tell the buyer to return it for a full refund.

Any remark even silly ones like 'the colour looked different on my monitor' or ' I thought the sleeves were longer' would be enough to get a paypal SNAD claim to find in favour of the buyer.

exactly, and therein lies the problem

ThinkingOfLinking

CountingPennies wrote: »

I would normally agree with what your saying. But if she has already emailed and said the dress is lovely but she can't keep it because her boyfriend has left her the surely the OP can show this is paypal as proof that the dress is fine, just the seller been a pain in the a*s*

Nope, it means nothing at all to Paypal. I sold an item on eBay and it turned out by pure coincidence that the buyer was someone I knew. They received the item and were happy (they emailed me to thank me for it). A short time later, they emailed me to say they were going to do a INR on it as they were skint and could do with the money. I told them the damage it would do to me and that I was in no way agreeing to it and would fight it...they went ahead. I proved the correspondance, and even sent links and kept screenshots of their forum (not MSE) boasts of getting this great item for free....Paypal refunded them regardless, and then as I had already withdrawn the money, I "owed" them this sum which has since been quadrupled and sold on multiple times, completely wrecking my credit rating. Oh, and I lost my eBay and Paypal accounts (got new ones now, though).

Crowqueen

Flickering_Ember wrote: »

Nope, it means nothing at all to Paypal. I sold an item on eBay and it turned out by pure coincidence that the buyer was someone I knew. They received the item and were happy (they emailed me to thank me for it). A short time later, they emailed me to say they were going to do a INR on it as they were skint and could do with the money. I told them the damage it would do to me and that I was in no way agreeing to it and would fight it...they went ahead. I proved the correspondance, and even sent links and kept screenshots of their forum (not MSE) boasts of getting this great item for free....Paypal refunded them regardless, and then as I had already withdrawn the money, I "owed" them this sum which has since been quadrupled and sold on multiple times, completely wrecking my credit rating. Oh, and I lost my eBay and Paypal accounts (got new ones now, though).

You should have taken them to court or gone to the police - they would have been committing fraud at the very least . You would have had pretty much an open and shut case with that email.

Better that than being in trouble now because when kicked off eBay and Paypal you opened new accounts.

xjoannexxx

i have emailed her last night saying i will refund the £450 she paid for the dress but not the postage if she agrees to a mutual when i have just checked this morning she has agreed to it so at least i have my fees back, so sent her another email to say i will refund when i recieve the dress back.

xjoannexxx

when i hcecked her feedback last night its set to private so i am fully expecting a neg