Buy doesnt need item and wants to return

CountingPennies

lisawood78 wrote: »

Hmmm.

Very annoying.
However, if she decided to be bloody minded all she needs to do is go to Paypal and say it is not as described missing beads, dirty mark, anything at all (doeswn't need to be true it seems) and they will tell her to return it for a full refund.

Disputes count against the seller and you will possibly end up with a neg for your trouble also (and also people have been known to willfully damage items jhust to get a refund)

Gently suggesting she sells it on herself may be the way to go but you may end up with a paypal dispute on your hands. I would allow it to be returned but I can see how annoying it is.

What a pain.

I would normally agree with what your saying. But if she has already emailed and said the dress is lovely but she can't keep it because her boyfriend has left her the surely the OP can show this is paypal as proof that the dress is fine, just the seller been a pain in the a*s*

kiwi_fruit

It's a real PITA but she only needs to open a Paypal dispute and they'll tell her to return it for a refund. Doesn't matter it's fully as described and there's nothing wrong with it. That's one of the awful Paypal downsides. She'll have to pay for the return postage and return via trackable means. You'll get your selling fees back when you refund.

hermum

I'd offer her a refund on safe receipt of the dress, but point out to her that she will lose the postage costs & ask her if she's considered selling it on herself.

Crowqueen

nikki1520 wrote: »

Unfortunately saying "No Returns" in your listing is not a binding condition on the buyer. Any ebay seller, business or otherwise is bound by the Distance Selling Regs. If you are a business seller you normally have to fund return postage as well.

I would politely accept the return and ask her for a cancellation - then you'll get your fees back. If she opens a dispute as not as described, you will lose - unfortunately Paypal almost always side with the buyer - then you'll not be getting your fees back either.

Not right in this situation. DSRs only apply to business registered sellers; in 2013 they will apply to auctions as well as BINs but for the moment they only apply to fixed price sales.

However, OP, if you get the dress back, you can resell it to someone who wants it. If the buyer decides to damage it so she can open a dispute you will get it back in poorer condition than if you agree to a refund now. eBay is increasingly becoming geared towards the buyer so if you "could do with the money" I would advise selling it another way. Buyer protection is quite tight so any money is only really yours when the buyer is happy with the item.

They could probably do with the £500 as well, particularly if what they are saying is true, and you can get the fees cancelled so you won't be liable for them.

BlueCow1975

Does seem odd that she has split up from her partner over the weekend......highly unlikely me thinks!! (am I being cynical?). Bet your bottom dollar that either the dress does not fit or she does not like it for whatever reason. Difficult decision for you to make re: deciding what to do.

As already mentioned I suppose option 1 is take your chances and explain that you are sorry, but you have clearly stated that you do not accept returns as per your listing (and if you auctioned it as a private seller you have no obligation to accept a return). Suggest that she sells it on herself and that is that. You then run the risk of a negative rating and if she has a not very nice streak she may open a case with paypal to return the dress as not described or damaged. Paypal will side with the buyer and you run the risk of getting a damaged dress back. On the other hand she may accept she cannot return it and sell it on herself.

Option 2 is to accept the return but make it clear she must return it tracked and pay for the return postage costs. I would also negotiate with her to explain you are not prepared to refund the initial postage cost either as she has simply changed her mind about the item. You get the dress back and your fee's reimbursed. You then need to go through the hassle of resale all over again, but the dress will be as it was. If you do relist would you be prepared to let would be buyers see the dress / try it on before selling or at least offer that as an option? That way you can avoid the scenario happening again? Just a thought.

scheming_gypsy

Give eBay / Paypal a bell and see what they say. If you can prove that she's sent the message about why she wants to return it, they might be able to keep a note on file in case she decides to pull an arm off and claim it's damaged.

might work, might not... but at the most it'll just cost you a phone call.

xjoannexxx

I sent her a email saying i dont accept retuns and could she not try and sell it on herself just got a email saying it states on ebay that i have to refund her under distance selling regs and loads of stuff copied and pasted off ebay.

Luckely i have phoned ebay last night and they also said i didnt need to let her retun it as the listing states no retuns accepted so told her this but when i have checked the tracking for the parcel its at the post office she hasnt picked it up so i no she just going to leave it there and say she never recieved it if i dont agree

hermum

DSR's are for business sellers. You sent it special delivery with enough insurance not recorded didn't you?

Hammyman

nikki1520 wrote: »

Unfortunately saying "No Returns" in your listing is not a binding condition on the buyer. Any ebay seller, business or otherwise is bound by the Distance Selling Regs. If you are a business seller you normally have to fund return postage as well.

Completely and utterly wrong.

DSR only applies to business sellers.

Under DSR, the seller isn't liable for return postage costs.

xjoannexxx

was sent through parcel force