Found it cheaper elsewhere but have put down a deposit

victory

Can anyone help me please? Just paid £50 deposit for mobility scooter ramps from the rep that came to the house, he said they cost original price £650 but would let us have them for £450 we signed the VAT exemption form as am disabled and a receipt that states we have put down a deposit of £50, it is a yellow piece of paper that says purchase order at the top.

We were happy were going to save up the rest and give it to the rep when we had it but just went online to the actual portaramps store, spoke to the lady and they are £369 delivered:eek: to me that is a vast saving, a lot of money and I cannot afford to loose the deposit, let alone pay masses extra for exactly the same thing.

So, where do I stand with getting the deposit back and buying the same thing online? Am I committed to the £450 ones because of the deposit?

I feel let down, he was so nice but lied about the cost £369 is the cost.

somethingcorporate

Was the rep and the shop 2 different companies?

You've signed a contract saying you will purchase at a price and paid a deposit against it. You can request your deposit back but they can probably justify retaining most (or all) of it as "reasonable" costs incurred in the cancellation of your contract.

There is no such thing as "the cost", most things can be sold at whatever price is agreed by the seller and the buyer.

If they are the same company I'd give them a call and ask if you can have it at the lower price.

pcombo

victory wrote: »

Can anyone help me please? Just paid £50 deposit for mobility scooter ramps from the rep that came to the house, he said they cost original price £650 but would let us have them for £450 we signed the VAT exemption form as am disabled and a receipt that states we have put down a deposit of £50, it is a yellow piece of paper that says purchase order at the top.

We were happy were going to save up the rest and give it to the rep when we had it but just went online to the actual portaramps store, spoke to the lady and they are £369 delivered:eek: to me that is a vast saving, a lot of money and I cannot afford to loose the deposit, let alone pay masses extra for exactly the same thing.

So, where do I stand with getting the deposit back and buying the same thing online? Am I committed to the £450 ones because of the deposit?

I feel let down, he was so nice but lied about the cost £369 is the cost.

Well how do you expect the rep to make a living, They will add there commission on top of the original price. If you wanted it cheaper you should have bought from the website.

maginot

You could probably cancel your order, but you would lose the deposit. This is the reason for the deposit. Perhaps you could contact them and see if they will price match as you have found it cheaper elsewhere.
You should shop around before committing yourself and after you have decided on buying stop looking. It is always easy to find cheaper priced products after buying.

You obviously can afford the extra cost otherwise why did you agree to pay that price?

somethingcorporate

maginot wrote: »

You could probably cancel your order, but you would lose the deposit. This is the reason for the deposit.

I'd agree in this case, you'd probably lose the lot. Please see the FAQ on deposits for more information: https://forums.moneysavingexpert.com/discussion/comment/42873192#Comment_42873192

gordikin

Is there not a 7 day cooling off period for agreements taken out in your own home?

somethingcorporate

gordikin wrote: »

Is there not a 7 day cooling off period for agreements taken out in your own home?

http://whatconsumer.co.uk/cooling-off-and-cancellations/

Yesshhh....! That changes everything!

Edit: If you have bought something costing more than £35.00 from a trader as a result of a visit to your home or place of work (whether or not the visit was requested by you), you will be protected by the Doorstep selling Regulations – or to give it its proper title: The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008. These regulations give you a cooling off period of 7 calendar days during which time you have the right to cancel and get a full refund. Just as with the Distance Selling Regulations, you must have been provided with a notice of your cancellation rights, otherwise the agreement may be legally unenforceable.

I cannot vouch for the source.

maginot

Apologies, I forgot you bought from someone who visited your home. So you would have a cooling off period to cancel and get all your money back.

victory

pcombo wrote: »

Well how do you expect the rep to make a living, They will add there commission on top of the original price. If you wanted it cheaper you should have bought from the website.

Well yes of course but we quieried the price many times and he told us we would not get it cheaper elsewhere and that even if we went online we would never get it cheaper, turns out the same company online is a lot cheaper

victory

somethingcorporate wrote: »

Was the rep and the shop 2 different companies?

The rep has his own shop but has the ramps in stock that he buys from the wholesaler and sells to the customer, cutting him out is a vast difference in cost, he stated very emphatically we would not get it cheaper elsewhere

victory

maginot wrote: »

Apologies, I forgot you bought from someone who visited your home. So you would have a cooling off period to cancel and get all your money back.

Do you? I hope so..............................................