[CLOSED] Samsung 28'' Pure Flat Widescreen With Integrated Freeview TV + Cabinet £33

Goat

My order has only just been cancelled.

My credit card was properly charged, not just reserved, and I have the amount on my statement. (ebuyer sheffield £96.82) (I ordered another item as well as the TV).

bs7

Goat wrote:

My credit card was properly charged, not just reserved, and I have the amount on my statement. (ebuyer sheffield £96.82) (I ordered another item as well as the TV).

As was mine. The payment wasn't merely ringfencing - they actually took the funds and had to refund it.



amit_1's Trading Standards letter is very interesting. It's also interesting that different Trading Standards are issuing different advice.
It'll be interesting to see what ebuyer say to them.
@amit_1 - is there any chance you could post the email address you've got for that Trading Standards - it's just rather than going through my local one who will only eventually pass if on to them.

I reckon ebuyer are actually a little bit worried about this. I've never seen enotes receiving a response so quickly and i've used them on and off for years (only with items that i'm in absolutely no rush for though - since they don't mind sending the wrong thing then trying to force you to pay the return postage and similar dodgy trading practices.)

shrek101

I also think Ebuyer are worried, never have I experienced in dealing with them for almost two years have they ever replied to an enote promptly, admittedly only enoted them a few times.

But the last 3 replies have been the next day and always polite. The first enote they did a confirmation that a reply would be sent and that it would take 7 business days. However, that wasn't the case at all.

We all know how bad this company is and often flout the law when it suits them.

Jiffycom

Goat wrote:

My order has only just been cancelled.

My credit card was properly charged, not just reserved, and I have the amount on my statement. (ebuyer sheffield £96.82) (I ordered another item as well as the TV).

Ditto. My card has been charged and no refund is currently showing on my account (although I'm very sure one is on it's way). I just got an enote (same as everyone else's) saying I wasn't getting the tellies. Did they cancel your whole order or just the tellies? I'm being charged a lot of postage now for two small cables. Here's my enote to them:

Me wrote:

WITHOUT PREJUDICE

Dear Sir/Madam,

I've just been told my order of two televisions has been cancelled from my order. I have not been consulted about this. As a result of this action I am now being charged £7.97 postage on two cables costing £1.78 (price plus vat). This is unnacceptable to me.

If you are not going to deliver the televisions, do not deliver the cables.

Due to the tardiness of the cancellation of my order of two televisions, I am aware that it may now be too late for you to cancel the dispatch of the cables. Please advise me as to what is the best course of action to take to ensure I am not financially disadvantaged because of your action. Should I refuse delivery? If I accept the cables, will you pay for the cost of returning them to me?

If I do not receive appropriate assurances from yourselves, I shall be contacting my credit card company.

Yours Sincerely, Jiffy

My personal feelings on this are that companies need to stop being so greedy to get their hands on peoples cash. If Ebuyer hadn't charged my card, I would have no complaints. I do feel it's poor of them to charge my card and for so much time to elapse before cancelling my order.

Anyway, I need immediate advice regarding how to proceed with the now unwanted cables probably heading my way. What's the best way to proceed? Just refuse delivery? I don't place much hope in them coughing up for the return postage of the cables.

Thanks for any advice.

criminal_smile

shrek101 wrote:

I also think Ebuyer are worried, never have I experienced in dealing with them for almost two years have they ever replied to an enote promptly, admittedly only enoted them a few times.

But the last 3 replies have been the next day and always polite. The first enote they did a confirmation that a reply would be sent and that it would take 7 business days. However, that wasn't the case at all.

We all know how bad this company is and often flout the law when it suits them.

The only way to ensure that Ebuyer pull their socks up on ALL their trading practices is for everyone who has a complaint to register it with their local Trading Standards Service. Most of the breaches are in relation to civil legislation, which effectively gives the individual consumer the right to challenge these practices by legal means. For most people, the amounts involved are small (e.g. return postage for wrong orders), and most individuals feel that taking action in the small claims court would be more time consuming than it was worth. For this reason, these breaches are able to pass unchecked by the authorities.
Trading Standards have limited powers unless they receive a number of complaints about breaches of civil legislation. If everyone complains about ANY breach to their local TSS, a record of these is kept. If a trigger number of complaints against any one retailer is received, either locally or nationally, this can allow TSS to take appropriate action against them. For this reason, every single breach of legislation should be reported, whether or not it seems trivial. It may be just the one extra call needed to stop a company in it's tracks.

gt1966

Long time lurker - 1st time poster here -

Having just this afternoon read through this mammoth thread I would like to offer my opinion..

IF you were to take legal action against Ebuyer it would only be for "Loss of Bargain" and in order to take action for loss of bargain you would first need to purchase the EXACT same model from elsewhere and then claim for the differance. The important bit being YOU MUST PURCHASE FIRST..the model and any accessories must be exactly the same...any differance and you have no case..This will be a bit problematic for those of you who have ordered multiple items some I believe even ordering 20! The other precusor to the judge ordering the claim to be paid is that you didnt believe this was a mistake and you are not seeking to take advantage of a mistake..again going to be difficult for you when no doubt ebuyer have taken copies of all the forums discussing this.

With regards to the loss of bargain - I am speaking from experience having had a similar experience with SKYBUY about 18 months ago - I was successfully awarded an amount equal to my loss of bargain.

So there you go a few thoughts..

shrek101

I reported them last Christmas to Trading Standards because they took my money and they failed to deliver my goods even though I ordered late November then had over 3 weeks to delivery. I had a right hassle to get my money back and in the end I did a charge back from my credit card.

I had to do without Christmas present because they ignored my enotes 3 of them and on one occasion that even deleted one.

It wouldn't be so bad if it was just me, but having read the bad publicity they get, I am sadly not alone.

All those people who are so quick to defend them, let me tell you. This company doesn't deserve being defended they are a bad company and they urgently need a good kick of the rear.

But don't believe me use goggle there are plenty of posts about the terrible service.

Jiffycom

Wow, this was quick!

Ebuyer wrote:

Dear Mr Jiffy
Thank you for contacting our Support Team.

Please accept my sincere apologies for the problems that you have experienced with your order.

I can confirm that having looked into your order, it is too later to prevent the cables from being dispatched. However should you wish to refuse the delivery your goods will be returned to us and refund will be issued.

Once again, please accept my apologies for the disappointment and annoyance caused.

Kind Regards,
Sarah
Ebuyer Support

Now, can anyone advise what company Ebuyer use to deliver?

redfox

Jiffycom wrote:

Now, can anyone advise what company Ebuyer use to deliver?

They use Citylink as far as I recall

Bobsp_2

Well,

I have just called Trading Standards in Ashford, (I started of, and the woman said is this to do with a 28" TV on Ebuyer, I said yes, she told me she had just put the phone down to some unhappy customer)

Basically, she advised me that we wouldn't really get too far. A judge would look at it and say "A 28" TV for £28. An obvious mistake. Then all the courts would do is look to put you right as to before the transaction. IE have you refunded accordingly. She did say that I can go for the sales tactic, IE they had them that cheap to lure people to use Ebuyer, but it would be difficult to prove.

Ho Hum,,,,,

I will leave it now I think, getting fed up with it........

Bob