[CLOSED] Samsung 28'' Pure Flat Widescreen With Integrated Freeview TV + Cabinet £33

Pooky

Was only a thought!!

It's just that bit "cleared" funds -- im sure there will be loop holes with that!

But good luck to all!

bs7

so who's going to start a claim online first then? hehe

i like this bit: "The defendant has 14 days from the date of service of the claim to respond. The date of service is calculated to be 5 days from the date the claim is issued." So really 19 days to respond - that's about the norm for them!! If you get no response "you can request judgment by default. This may result in an order saying that the defendant must pay the money claimed on terms specified by you."

Gillela_2

The small claims court is fine to claim back money you think you are owed, however i would think that most of us would prefer to have their order honoured. They are going to refund our money, so we have only been inconvienced and dissapointed, how can we claim for that?

Watchdog and trading standards is the way to go IMO.

brett_2

Ive emailed them as well quoting the terms and conditions previously mentioned. I can not see me getting any way but you have to try

pinkonion

An interesting article about Ebuyer and their "customer service" - it starts to talk about them around a third of the way down!

Times Article

bs7

Gillela wrote:

The small claims court is fine to claim back money you think you are owed, however i would think that most of us would prefer to have their order honoured. They are going to refund our money, so we have only been inconvienced and dissapointed, how can we claim for that?

Watchdog and trading standards is the way to go IMO.

https://www.moneyclaim.gov.uk/csmco/guidelines_who_can.jsp

Money Claim Online can be used by:

• Individuals
• Solicitors
• Government Departments
• Businesses

who wish to issue a:

• Claim (fixed amount of money)
• Judgment
• Warrant

So it would be for a judgement for the claimant. Either that or a money claim for damages as a result of their breach of contract (ie the difference between what they would have charged and the cost elsewhere).

Gillela_2

I'm going to give these a try https://www.consumercomplaints.org.uk, in addition to trading standards. Just to cover all the bases...

Edit:

Good point, i think it may be worth specualting on this, £30 isn't a huge amount of money, and i could live with it if i lost it!

doozeruk

pinkonion wrote:

An interesting article about Ebuyer and their "customer service" - it starts to talk about them around a third of the way down!

Times Article

Brilliant article, I have never had a problem with ebuyer (spent about £1000 over 3 years) until my last order, quickly; Had a faulty mouse from them, sent back asked for replacement, instead they refunded meaning I lost out on P&P costs both ways! I really did want the mouse and tackled them about the replacement, they said I had said refund, when it clearly says on my 'orders' page 'replacement'! They then proceeded to CHANGE my account page to say I requested a 'refund', the cheek of it, e-notes did no good whatsoever(even though I have a screen grab), they eventually ignored me and so I ignored them for a month.

Problem is though I can find no-one to beat their prices and so I continue to use them, indeed I bought the 28" Philips widescreen, mentioned on this site the other day, just have to wait till Friday for that.

I hope all the peeps who ordered the Samsung GET IT, ebuyer need a good kick up the as*! GOOD LUCK TO YA ALL:D

izzy_flint

esalan wrote:

Great, izzy_flint, but don't understand what you mean by:

I now clarify if you broke the contract or where indeed where the law defines when a contract is legally binding.

Can you enlighten me please?

sorry shrek might be able to help you i copied what they put and sent that

peter_the_planter

I thought I had better get my 2 penneth in and sent them an e-note. Don't expect much luck but gotta try. They would not have let me cancel the order once money had been taken so why should they be able to.