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MSE News: British Gas fined £2.5m over complaints
Former_MSE_Guy
Posts: 1,650 Forumite
in Energy
This is the discussion thread for the following MSE News Story:
"The energy giant has been fined by the energy watchdog for failing to deal with customer gripes correctly ..."
"The energy giant has been fined by the energy watchdog for failing to deal with customer gripes correctly ..."
0
Comments
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They lie, they cheat, they rip you off
They threatened to break into my house to disconnect, because I refused to pay an estimate that was nearly £1000 to high. I had to call the police to stop them, and the complaint was never dealt with.0 -
The cynic in me says 'How much are they going to put the prices up to pay for this fine'0
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The fine should be directed at the CEO then perhaps if someone was personally hit things might change. £2.5M is a drop in the ocean and just another corporate operating cost.0
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You wonder why they still have customers, 2 fines in one month must be a record even for them.0
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Questions...
I've always wondered, when this happens, who gets the money when these companies are fined?
Also, surely we, the customers, will end up footing the bill for the fine ultimately?
Anyone know?"Sometimes letting things go is an act of far greater power than defending or hanging on.”0 -
Is the second fine for BG Business?
If BG cop a 2.5m fine for mishandling complaints, SSE must be bracing themselves knowing that their fine is looming because of the county court conviction for misselling.:money:0 -
The second one is also for BG Business. It does seem like you don't want to be supplied by BG if you're a company at the moment, but the residential side is doing fine.I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.0
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