NatWest Advantage Gold and Unarranged Borrowing- A guide

natweststaffmember

If you changed the loan agreement then two payments would have been taken, but can you explain a bit more before I can really say that for definite.
The address you send it to, is Customer Relations Unit, Freepost NAT12685, Borehamwood, Hertfordshire, WD6 1BR

ukdesi

Hi natweststaffmember,
At some point I did try to reduce the monthly repayment amount to something manageable but was refused because I was holding a Temp job at that time. And I cancelled my insurance because it was designed not to help me at all, so I saw no point in paying it every month. No, I dont think I changed my loan agreement. But I'll have to look at the pile of records to be 100% sure.
Even if I changed the loan agreement, why would the greedy sods want to charge me twice? Thanks for your time. Much appreciated. :beer:

natweststaffmember

you were up to date with payments? I cannot remember if two payments would have been necessary at that time simply because you cancelled the loan payments. Can you tell me what the narrative on the statement says?
If it is DD Persoal Loan then that is odd, if it has IBP Personal Loan, it could indicate an arrears on the Loan.

ukdesi

Until that point of time I was upto date with my payments. It says

1 Jul Transfer Loan Arrears 352.48
5 Jul Direct Debit NW Personal Loan 352.48.

Like you said it does indicate arrears, but then I had been upto date with the payments.

natweststaffmember

there must have been a missed one somewhere which you will be reclaiming back from the bank.

ukdesi

I will call them tomorrow and ask them about it, lets see what they have to say. Thanks for your help so far, natweststaffmember.:beer:

ukdesi

Have sent the preliminary letter to Natwest today asking for my money back, its just over a grand, but its still my money. Thanks to natweststaffmember once again for sorting out my charges. :beer:

:T .

Tomburplebri

Hi, Im new to this forum lark too. Like most it would seem am quite scared of Natwest although I've always been with them since I was 12 or so. Got a free sony walkman (y'know the old tape ones for all you I-poded fiends out there) when I joined. Anywho...
Got 6 years of statements delivered, gone through them, used martins calculator to add up charges with interest (including couple negative ones with negative interest (although obviously they where positive at the time) they refunded back when I complained in store years ago, think I was like 17. thought I'd be honest as I can) now wondering about the whole adv gold thing as seem to remember them messing that up years ago and I was paying for it even though I didnt sign up. when looking through charges was wondering what the £9 ones where (and a strange £5.46) but guessed that as I was showing the refund charges as well that i should just put anything with charge next to it on the statements in the calc and at least look like I want the stat interest aswell. y'see i never signed anything with service charges or anything. my account is or should be free (thats why banks charge interest right?) so should all add up although they might moan about me trying to reclaim a charge that hasnt happened yet (31/7/07...y'know by the time they reply...?!)

Anyway apart from posting so someone can shoot me down about the whole "free banking" thing... has anyone else had a refund in the past for like a couple of charges (not all) and does it affect my claim. What I mean to say is are they going to say "we refunded you twice and you still didnt learn to stop using your card at tesco because y'know that the tills dont check on small amounts [BUT I NEEDED A CIGERETTE] so shoo"... or is the situation that no matter what reasoning the charges are unfair (£28 for £2.50..come off it!!) and I can have my holy grand!!!
Help I'v got letter written (well specs inserted on template) and posting it tomorrow but dont want to shoot myself in the foot.
Ps sorry for length but got carried away... and these things are damn hard to explain...

natweststaffmember

If you have had charges refunded in the past then you cannot claim those charges because they have been refunded already. You cannot include advantage gold fees as the bank will not offer a refund on them, period.
You will get the charges back of course.

Majestic1919

Hi Natweststaffmember,

Really grateful for the help that you are giving on this thread. :A

Am going to go back through all of my statements to work out what were the advantage gold charges and what weren't. I cancelled advantage gold after about 3 years of non use!

Am I right in thinking that I can't claim charges on a business account, which I also had with NatWest?

Thanks in advance!