NatWest Advantage Gold and Unarranged Borrowing- A guide

GarethR

I second that scouser!

moonbeam24

cheers for those comments.

dstickley

hi can anybody help. my husband banks with natwest on an advantage gold account has never been overdrawn his charges are £12.00 a month for this account can he claim this charges back many thanks

natweststaffmember

No the advantage gold is a service fee, however if he does not use the services that are part of the account then he should change it back.

dstickley

hi does that mean i can claim it back as we do not use the overdraft because thats why we pay the 12.00 a month for can we claim it all back as they have tacking it for years many thanks dawn

natweststaffmember

Advantage Gold has numerous benefits, travel insurance(rated 5 star by defaqto), discounts on home insurance, car insurance, mortgages, loans, cheaper rates on foreign currency delivered to your door, an additional 1% on Reward Reserve accounts, CD/DVD's discounts, extended warrantry, cheaper overdraft rate, £10 000 accidental death cover, discounted worldwide hotels, discounted flight packages. It is not just the overdraft. If you do not benefit from the account change it back BUT you are not able to claim the £12 back.

ukdesi

Hi all,
I am in the process of preparing a claim against Natwest for over £ 1,000 and I am having trouble calculating the charges. I have an Advantage Gold account with them. Now looking at the statements there are so many lines of 'Charges' which is described as service fee.
It looks like this

30 Aug 2002 Charges Service Fee
1JUL-4Aug
£ 6.00 per period

and then there are quite a few lines like this
30 Mar 2007 Charges 02MAR-A/C ************ 12.00

Can I claim these charges too?
Please help me in making the claim. Thanks

ukdesi

2 Feb 2007 **** 02FEB **** 250.00 - -£641.96
5 Feb 2007 CHG UNPAID ITEM(S) , D/D 343.13, NW PERSONAL LOAN - 38.00 -£679.96
13 Feb 2007 TFR LOAN SHORTFALL - 553.05 -£1,233.01
28 Feb 2007 INT 04FEB A/C ***** - 11.51 -£1,244.52
28 Feb 2007 CHG 02FEB A/C ***** - 40.00 -£1,284.52
1 Mar 2007 **** 01MAR 1323 350.00 - -£934.52
5 Mar 2007 D/D NW PERSONAL LOAN - 343.13 -£1,277.65
21 Mar 2007 *** 30.00 - -£1,247.65
30 Mar 2007 INT 04MAR-A/C **** - 13.44 -£1,261.09
30 Mar 2007 CHG 02MAR-A/C **** - 12.00 -£1,273.09
2 Apr 2007 **** 02APR *** 400.00 - -£873.09
3 Apr 2007 CHG HISTORIC STMNT FEE - 5.00 -£878.09
4 Apr 2007 D/D NW PERSONAL LOAN - 343.13 -£1,221.22
30 Apr 2007 INT 01APR-A/C **** - 16.39 -£1,237.61
30 Apr 2007 CHG 30MAR-A/C **** - 12.00 -£1,249.61
3 May 2007 *** 03MAY 1323 300.00 - -£949.61
4 May 2007 D/D NW PERSONAL LOAN - 343.13 -£1,292.74
31 May 2007 INT 07MAY A/C **** - 20.02 -£1,312.76
31 May 2007 CHG 04MAY A/C **** - 12.00 -£1,324.76
1 Jun 2007 **** 01JUN 1312 450.00 - -£874.76
4 Jun 2007 D/D NW PERSONAL LOAN - 343.13 -£1,217.89
29 Jun 2007 INT 03JUN-A/C **** - 15.56 -£1,233.45
29 Jun 2007 CHG 01JUN-A/C **** - 40.00 -£1,273.45
3 Jul 2007 **** 03JUL 1348 450.00 - -£823.45
4 Jul 2007 D/D NW PERSONAL LOAN - 343.13 -£1,166.58

natweststaffmember

ukdesi wrote: »

2 Feb 2007 **** 02FEB **** 250.00 - -£641.96 No
5 Feb 2007 CHG UNPAID ITEM(S) , D/D 343.13, NW PERSONAL LOAN - 38.00 YES-£679.96
13 Feb 2007 TFR LOAN SHORTFALL - 553.05 -£1,233.01 NO
28 Feb 2007 INT 04FEB A/C ***** - 11.51 -£1,244.52 NO(interest)
28 Feb 2007 CHG 02FEB A/C ***** - 40.00 -£1,284.52 (£12 ADGD fee-no and £28 UBF which is YES)
1 Mar 2007 **** 01MAR 1323 350.00 - -£934.52 NO
5 Mar 2007 D/D NW PERSONAL LOAN - 343.13 -£1,277.65 NO
21 Mar 2007 *** 30.00 - -£1,247.65 NO
30 Mar 2007 INT 04MAR-A/C **** - 13.44 -£1,261.09 No
30 Mar 2007 CHG 02MAR-A/C **** - 12.00 -£1,273.09 No
2 Apr 2007 **** 02APR *** 400.00 - -£873.09 No
3 Apr 2007 CHG HISTORIC STMNT FEE - 5.00 -£878.09 No(this is your statement request)
4 Apr 2007 D/D NW PERSONAL LOAN - 343.13 -£1,221.22 No
30 Apr 2007 INT 01APR-A/C **** - 16.39 -£1,237.61 No
30 Apr 2007 CHG 30MAR-A/C **** - 12.00 -£1,249.61 No
3 May 2007 *** 03MAY 1323 300.00 - -£949.61 No
4 May 2007 D/D NW PERSONAL LOAN - 343.13 -£1,292.74 No
31 May 2007 INT 07MAY A/C **** - 20.02 -£1,312.76 No
31 May 2007 CHG 04MAY A/C **** - 12.00 -£1,324.76 No
1 Jun 2007 **** 01JUN 1312 450.00 - -£874.76 No
4 Jun 2007 D/D NW PERSONAL LOAN - 343.13 -£1,217.89 No
29 Jun 2007 INT 03JUN-A/C **** - 15.56 -£1,233.45 No
29 Jun 2007 CHG 01JUN-A/C **** - 40.00 -£1,273.45 (ADGD fee £12--so NO and £28 UBF so yes to that)
3 Jul 2007 **** 03JUL 1348 450.00 - -£823.45 NO
4 Jul 2007 D/D NW PERSONAL LOAN - 343.13 -£1,166.58 NO


Ok,the £40 charges are the Advantage Gold Fee(ADGD which is £12) and Unarranged Borrowing Fee(£28) which can be claimed.

This is quite weird seeing this thread here even though i wrote it and plastered it over almost every single charging forum apart from one. The thread has had the effect, i believe of changing NatWest Bank policy in terms of what they will pay out. Some achievement for a banker:D

ukdesi

Thank you ever so much, natweststaffmember. I wanted to make sure that I got everything right before making the claim. The money that I might get back would help me in putting my life on track for now. I am going to shoot off a letter today.
I also noticed that Natwest has taken my monthly loan repayment amount twice in 2004. . Who do I talk to about this? To say that Natwest has ruined my life would be an understatement. And lastly, is there any particular address that I should send the letter to or can I just send it to my branch?
Thank you, once again natweststaffmember, You are a Godsend.
:beer: