We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Cannot get internet access on daughters laptop?

Options
Lifeisbutadream
Lifeisbutadream Posts: 13,102 Forumite
in Techie Stuff
My daughter cannot get internet access any more on her laptop.

The error message she is receiving is:

Internet Explorer cannot display the webpage

Then when I 'diagnose connection problems' I get:

Problems found
The remote device or resource won't accept the connection


But nothing to say what to do! I have no idea what this means or what I need to do to solve the problem. Can anyone help???

Thank you!!
«1345

Comments

  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How does it normally connect ? wireless or wired
  • Lifeisbutadream
    Lifeisbutadream Posts: 13,102 Forumite
    DCFC79 wrote: »
    How does it normally connect ? wireless or wired

    It normally connects wireless
  • pogofish
    pogofish Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 18 July 2011 at 10:57AM
    Check your adaptors list and see if it has thrown-up a duplicate adaptor/connection - My laptop does that occasionally and it can happen on both wired or wireless (mostly wireless), delete the offending connection and restart.

    For wireless, check the adaptor properties to see if the IPV6 protocol is enabled/disabled. Some wireless need it enabled, others don't. My work's wireless network won't connect if it is enabled, whilst my home network requires it. Easy to switch on and off. :)

    Has she made any changes to the video setup recently? Some video chip setings can cause them to block-out the wireless. If so, change back to a setting that worked before.
  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    .

    Reset Internet Explorer settings
  • Lifeisbutadream
    Lifeisbutadream Posts: 13,102 Forumite
    Thank you for both of the above but I dont have a clue what they mean!!!

    Can you tell me what to do in laymans terms please?? :o
  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Are you running IE8 or IE9?
  • Lifeisbutadream
    Lifeisbutadream Posts: 13,102 Forumite
    dogmaryxx wrote: »
    Are you running IE8 or IE9?


    No idea!!!!
  • pogofish
    pogofish Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Also what version of windows?

    And what make/model of laptop - If there is a known connection problem, there may be a fix/workaround/update on their website/support forums.
  • p00hsticks
    p00hsticks Posts: 14,425 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Lifeisbutadream wrote: »
    No idea!!!!

    On the Internet explorer menu bar, click on 'Help', then 'About Internet Explorer' and see what the version number is.
  • Lifeisbutadream
    Lifeisbutadream Posts: 13,102 Forumite
    p00hsticks wrote: »
    On the Internet explorer menu bar, click on 'Help', then 'About Internet Explorer' and see what the version number is.

    Its Internet Expoler 8
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture