American Express - any dealings?

lewt

does anyone have it to send the first letter to? i couldnt find it on the sticky

Rex_Mundi

The only address I can find on their website is a 'Correspondence postal address'. Send your letter recorded/registered delivery there, and they should be able to forward it to the relevent department.

American Express Services LTD
Amex House, Department 871
Edward Street,Brighton
BN88 1AH
UK

EDIT

I just found this which is more relevent for the first letter.

Quote from HERE

Your Right of Access and Correction

If you ask us, we will tell you what information we hold about you and provide it to you in accordance with applicable law. There may be a charge for this as permitted by law. If you believe that any information we hold about you is incorrect or incomplete, you should write without delay to American Express, P.O. Box 68, Brighton, BN2 1YL, UK. Any information which is found to be incorrect or incomplete will be corrected promptly.

lewt

Thanks alot rex

eliotjo

Hi All,
Has anyone had any experience in claiming back charges from American express? I would be interested in hearing of any. Also, does anyone have the address for their Data Protection dept?
Thanks and good luck!
Guy

smog_2

Hi guys

Does anyone have the address to send the initial letter to mint and amex? Can't see it on the sticky. Have sent off to egg and they've written back saying they need ID so need to sent them a bank statement.

Cheers
xxxx

smog_2

Oh and a fantastic fantabulous fabby new year to one and all!!

:beer: :beer: :beer: :beer: :beer: :beer: :beer:

lewt

Mr***********

Northampston
NN1


26 January 2007


Dear Mr ********

American Express Membership Number: ***********
American Express Services Europe Limited
Executive Customer Relations
Department 333
Amex House, Edward Street
Brighton BN88 1AH
















I refer to your letter received in this office on 15th January concerning the default charges levied to your account.

American Express maintains that our charges are fair and reasonable and are avoidable by complying with the Terms and Conditions of our agreement with you.

In light of the OFT recommendation American Express has changed the charging policy with respect to default payments. Our charges vary according to product and account type and reflect the differing risks associated with each. The changes were applicable from 1st July 2006 and our previous default charges will not be amended.

We have informed the OFT that our default charges will be £8.00 on Credit Cards. This reflects the costs involved in administering accounts in default, and is calculated in accordance with the guidance issued by the OFT on how to calculate default charges.

I trust I have clarified the situation.

Yours sincerely



b5g
E e ütiviCustomer Relations Manager
https://www.americanexpress.co.uk

Telephone: 01273 576151
American Express Services Europe Limited. Registered Office: Portland House, Stag Place, London SW1E 5BZ, UK. Registered number 1533139.
Registered in England and Wales with number 1833139.



This is our initial response. In the unlikely event that you remain dissatisfied with our initial response, please feel free to contact American Express at Executive Customer Relations. Amex House, Edward Street, Brighton BN88 I AH and we will investigate further. Every effort will be made to resolve your complaint. However, if you are not satisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS).


The FOS can he contacted at the following address: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, I.ondon, E14 9SR. You can also contact the FOS by telephone on 0845 080 1800, or by simply logging onto thetr website atwww.financial!ombudsman.orE. If we do not hear from you within eight weeks of this letter then we will consider the complaint closed.
Cards


so what to do now i'm thinkinf their basicly admitting the charges i recived are to high but refuseing to pay them. i have no idea what to write back to this. can anyone help?
sorry if there's an AE board already i coulnd'nt find it.

carrielouise80

sounds like a standard letter, if it was me i would continue on to the next step to reclaim...Good luck

lewt

ok i'll have a shifty at what that is cause when i've doner it with barcleys i didnt get this sort of letter

hsgamboy

Has any one claimed from them?

lewt

they have just replyeds to my rhird letter stating that i would take them to court if they didnt pay up by sending a check for half the ammount i done really wanna take this as it's double bubble if i win. whats the best thing to do? i dont have any idea what to take up to the court in northampton. i did ask the other day but it's lost some where in this thread.. any help would be apperciated