urgent...check ur bank TRAVELODGE taking payments twice!!!

BargainMad_3

Well I never got the email but I have defo got doublecharged with the refund only showing up yesterday.

iceburn

tedsd wrote: »

Just had a stroppy letter from my bank, it's only a small account so there was not enough money there for it to be paid twice - the bank are not happy!!! Grrr:mad:

Was it the co-operative bank by any chance? If so unlike people who have to get charges refunded you have to instead get the blackmark remove from your account. Only allow 6 marks on your account within a 6 month period and they close your account

BLUEWKD

iceburn wrote: »

Was it the co-operative bank by any chance? If so unlike people who have to get charges refunded you have to instead get the blackmark remove from your account. Only allow 6 marks on your account within a 6 month period and they close your account

It is not only the black marks on your account it is also your credit rating if you have had direct debits refused. I think Travelodge need to do something other than a blanket email. I will be chasing up my own bank to find out how this can happen and also Travelodge for some kind of compensation.
I agree with other posters that it isn't so much Travelodge taking money twice it is more how could they and the fact the Banks have allowed more than one payment from the same authorisation.

iceburn

Actually might be a mistake but since we forget things from the past. Remember soon after that sale on 23rd June their website was hacked and data was stolen. They said at the time credit card was stolen but never know.

https://forums.moneysavingexpert.com/discussion/comment/45305692#Comment_45305692

Dan2310

biglugs wrote: »

Leaving aside the irony I think they are probably just swamped. If they have taken this money again from everyone who bought rooms on the first day of the last sale they will be getting thousands of emails.

I agree my comment was a bit strong however what brought me to write that was that I tweeted them on Twitter and just after I had tweeted them they responded to a number of people regarding room complaints.

And, they wernt getting many tweets on twitter as my iPhone app allows me to see all tweets that mention them & there was actually about 2/3 an hour so they could of at least replied to me with a simple answer.

BargainMad_3

I expect that over the weekend all the refunds will clear back into the "small number" of customers affected. I still think it was far more than a small number if it affected all those that bought in the sale on the first day !

gemmabe

Only just got the blanket email - am not impressed. That should have been sent first thing on Thursday morning when this happened, would have saved me the hassle of emails and phone calls to Travelodge and my bank trying to find out !!!!!! was going on. I have written back with a complaint. I suggest everyone takes this up with the relevant regulating body as this should not have been allowed to happen in the first place and needs to be investigated and measures put in place to make sure it never happens again!

_Ian__2

After staying at a filthy Travelodge last month, I complained and eventually got a "full" refund (£111.50 back of the £113.15 it cost me) two weeks ago. Going over my bank statement about half an hour ago, I noticed that three days ago the full amount (£113.15) had been taken back out!

Three weeks ago, I received the following email from them:


Dear Customer,

Our main priority is to ensure the security of our customers' data, which is why I wanted to make you aware that a small number of you may have received a spam email via the email address you have registered with us.

Please be assured we have not sold any customer data and no financial information has been compromised.

All financial data (including credit card information) is compliant with current best practice standards and is audited to PCI (Payment Card Industry) requirements.

The safety and security of your personal information is of the utmost importance to us and as a result we are currently conducting a comprehensive investigation into this issue.

If you receive an email similar to the one shown here, please delete it as spam.

If you have any questions regarding this matter, please email: *insert email address here*. A further update will be given, when we have completed our investigation.

Guy Parsons
Chief Executive



I'm now very concerned and am wondering if it is worth me contacting the bank and having my card cancelled.

_Ian__2

Having thoroughly read through the posts on this thread, I'm now very concerned as I made my booking in early May and stayed there in early June. Looks like they may have charged me twice as they don't like giving refunds! :mad:

Sherbert123

''Dear Mr Harper,

I just wanted to make you aware, on your next bank statement you will notice an additional charge and a refund for a Travelodge room booking you made on the 9th June 2011. Unfortunately, this is due to a genuine mistake by our payment processing company The Logic Group, who sent a wrong file for payment; which resulted in a small number of customers being charged twice for a room booking.

As soon as The Logic Group brought this matter to our attention, we immediately authorised all payments to be refunded. We have been informed by our bank that most of our customers affected by this incident will have received a refund yesterday 15th July 2011. However, for some customers it may take up to 48 hours due to their banks clearing procedures.

We sincerely apologise for any inconvenience this may have caused you and I thought it was best to contact you directly and explain what has happened. If you have any queries regarding this matter or have occurred any additional bank charges please contact customer.services@travelodge.co.uk.

Yours sincerely

Ian Brenkley

Head of Customer Services''


This is what I received this morning, Has anyone else received an email with the WRONG name. My names is Miss Palmer, NOT Mr Harper. Sooooo confussed!! :rotfl: