Mis-informed by C.S. Tesco DTD not ending

Londinium33

French_Knickers wrote: »

Actually trading standards would have a lot to say about it! Its only this 'generous' offer of recompense when they mess up that prevents Tesco from being dragged over the coals for their tardy and often deceitful labelling!!

Tescos are well within their rights to pull this and considering the amount of items they sell, trading standards would look at the few that they do get wrong as well within the amount they consider acceptable. Especially as a refund of the difference is paid immediately at the customer service point.

I used to work in retail for another of the large supermarkets and considering the vast amount of price changes that need to be done daily then there are always going to be mistakes and as we all know from the threads on this board, a lot of the time it is in the customers favour.

That said, it would be great if it is retained as I have had a fair few DTDs recently after missing out on countless in the past.

aaarrrggghhh

silverhairgranny wrote: »

In light of the various comments here I have telephoned customer services HO whom informed me that they do not know about this change of policy - in hindsight I should have checked but as this come from the customer services a person that gave me DTD on the striped tumblers yesterday, I had no reason to distrust their comments but is does seem she lied to me. Apologies and next time I will check it out with their HO.
Happy DTD'ing everyone.

Can you change the thread title then?

Misstress

silverhairgranny wrote: »

In light of the various comments here I have telephoned customer services HO whom informed me that they do not know about this change of policy - in hindsight I should have checked but as this come from the customer services a person that gave me DTD on the striped tumblers yesterday, I had no reason to distrust their comments but is does seem she lied to me. Apologies and next time I will check it out with their HO.
Happy DTD'ing everyone.

A Tesco CSA who lied, thats got to be unheard of!!!!!!!!! :rotfl:

camaj

Misstress wrote: »

A Tesco CSA who lied, thats got to be unheard of!!!!!!!!! :rotfl:

Probably more clueless than outright lying

brambram

hello
can I ask if any one knows tesco policy on out of date products? is it just a refund or dtd?
thanks.

Stryder

camaj wrote: »

Probably more clueless than outright lying

!!!! Up before conspiracy

jumblejack

silverhairgranny wrote: »

In light of the various comments here I have telephoned customer services HO whom informed me that they do not know about this change of policy - in hindsight I should have checked but as this come from the customer services a person that gave me DTD on the striped tumblers yesterday, I had no reason to distrust their comments but is does seem she lied to me. Apologies and next time I will check it out with their HO.
Happy DTD'ing everyone.

I would have done the same as you in posting it too. If it had been correct, MSErs would have been alerted to take advantage of current mispricing before it ended.

Thanks for taking the time to let us know anyway.

IHATETESCO

Confirm that DTD is still in stores as just got another 4 black stripey glasses and got my refund Poster still up beind CS desk as well !!!!

celebrate

silverhairgranny wrote: »

In light of the various comments here I have telephoned customer services HO whom informed me that they do not know about this change of policy - in hindsight I should have checked but as this come from the customer services a person that gave me DTD on the striped tumblers yesterday, I had no reason to distrust their comments but is does seem she lied to me. Apologies and next time I will check it out with their HO.
Happy DTD'ing everyone.

surprise surprise but thanks for ringing them
can we all press the expired button so moved to gone section pls!

on-the-count-of-three

French_Knickers wrote: »

Actually trading standards would have a lot to say about it! Its only this 'generous' offer of recompense when they mess up that prevents Tesco from being dragged over the coals for their tardy and often deceitful labelling!!

Sorry...but that's a load of twaddle.

Mistakes happen........ everywhere. As long as it is dealt with adequately, that's enough. As I said, dtd is a bonus, not a right.

Some people it seems can't but help getting their knickers in a twist when things go wrong, & human error becomes deceit. Must be nice to be perfect. Me, I just see it as good luck if something is mislabelled & I can get it cheaply or even better...free.

brambram wrote: »

hello
can I ask if any one knows tesco policy on out of date products? is it just a refund or dtd?
thanks.

I think, not 100% sure, it's just a refund, or a replacement if you wish.
Dtd is for overcharging as a result of mislabelled shelf egdes or double scans etc.